1.
Eric
Downing
10790 North Kendall Drive
Unit C­27
Miami, FL 33176
786 431 7918
eric@level3itcorp.com
SUMMARY
20+ year veteran in technology with proven expertise in network infrastructure,
business continuity, and customer relations.
AREAS OF EXPERTISE
● Project Management, A­Z deployment, effective communication
● Google Apps deployment, migration, and training
● Network administration and security
● Mail routing, file systems, scripting
EXPERIENCE
Technical Director/PM, Level 3 IT Corp
Miami, FL — 2009­Current
I hold the project management and technical responsibilities, managing the
deployment of Google Apps. My work consists primarily of timely and accurate
phased migrations from existing business systems such as AD/Exchange, Lotus
Notes, and IMAP environments to Google Apps.
Responsibilites
● Manage simultaneous Google Apps deployments from end to end.
● Migrate business­critical data across technology platforms.
● Work closely with owners, department heads, and employees to best
implement business solutions and workflows.
● Provide all tiers of technical support to 3,000+ user base.
L2 Senior Infrastructure Engineer, Sapient
Miami, FL — 2008­2009
Windows Administrator for a multi­layered web hosting environment consisting of
500+ web servers & SQL boxes. I was responsible for all Windows­related
issues. Monitored websites, services, disk space, cpu usage and many other
conditions internally, at the edge, and externally using Nagios, Opsview, and
other monitoring services.
Responsibilities
● Design and maintain GFS rotating tape­based disaster recovery system
in order to achieve compliance with SLA contracts.
● Leverage my knowledge of VBscript, PHP, and batch scripts for a
variety of administrative functions, increasing productivity, security and
reporting.
● Support HTML, Development, Quality Assurance, and Data Services
departments, investigating, troubleshooting and resolving issues quickly
and efficiently.
Senior Network Administrator, Original Impressions
Miami, FL — 2006­2008
System and Deployment Engineer, Stryker Imaging
Dallas, TX— 2000­2006

2. CERTIFICATIONS & QUALIFICATIONS
Google Apps Certified Deployment Specialist
Certification 2013
CCNA
Certification 2003
A+, Network +
Certification 2003
ADDITIONAL SKILLS
● LDAP (AD, Apple Open Directory, Novell eDirectory)
● Administrative scripting
● LAN topology design, implementation, & support
● Disk and network­based cloning and imaging
● Technical writing and documentation
REFERENCES
Available upon request.