Types of communication by MKCE STUDENT

1. Revision
• Restate what is Communication?
• Define Communication.
• Infer where does the word “ Communication”
derived from?
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2. TYPES OF COMMUNICATION
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3. 3
TYPES OF
COMMUNICATION
NON VERBAL
VERBAL

4. Verbal Communication
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5. Verbal Communication
• Verbal communication refers to the utilization of
words to express ourselves in front of other
people. In short message is transmitted verbally.
• Thus it is an inclusion of both spoken and written
communication.
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6. Oral Communication
Advantages
• Spontaneous and natural
• Easy to understand
• Choice of words generally suits the audience
• Supported by non verbal
• Physically available
• Creates close relations between the speaker and
the listener
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7. Oral Communication
Disadvatages
• Words are temporary. Spoken words disappear in
air
• Words are not permenant
• What is heard is often forgotten
• There may be mismatch in verbal and non verbal
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8. Written Communication
• Word and thought is permenant
• Knowledge and information is available at anytime
to anyone
• Lead to spread of ideas
• Disadvantage is that one has to be literate to
understand
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9. Forms of Written Communication
• Reports
• Manuals
• Newspapers
• Handbills
• Books
• Letters
• Circulars
• Forms
• Questionnaires
• Newsletters
• Magazine
• Poster
• Bulletin Boards
• Orders
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10. People always remember a person who
speaks clearly, effectively, confidently, and
charismatically.
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11. Characteristics Of Verbal Communication
 The message being communicated is directly or indirectly related
to an object
 We use concepts to communicate messages
 The content should be understood by both the sender and receiver
 Cultural factors influence the content of messages
 While communicating emotions and feelings, A sender’s state of
mind influences the content of messages
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12. Professional Benefits
• Building Relationships
• Persuading Someone
• Bringing Clarity
• Improving Productivity
• Increasing Motivation
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13. 13
Formal Communication
Internal Communication
Intra Personal
Communication
Informal Communication
External Communication
Inter Personal
Communication
Types of Communication Based on Purpose and
Style

14. Formal Communication
• The communication in which the flow of information
is already defined is termed as Formal
communication
• Used in workplace and the employees are bound to
follow it
• Upward / Bottom up (subordinate to superior)
• Downward / Top-down (superior to subordinate)
• Horizontal / Lateral (same level)
• Crosswise / Diagonal (different level)
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15. Informal communication
• The communication which does not follow any pre-
defined channel for the transmission of information
is known as informal communication
• Single strand chain (1-1)
• Cluster strand chain (1-many /group of friends)
• Probability chain (random)
• Gossip chain (many - many - many)
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16. Internal Communication
• Information exchange within the organization
• Through - personal contact, telephone, e-mail,
intranet
• Vertical, horizontal, diagonal
• Helps employees in performing their work,
developing a clear sense of organization mission
and identifying and promptly dealing with potential
problems.
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17. External communication
• Both within the organization and ouside of it.
• Can be formal and informal
• Depends on the situtation
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18. Intrapersonal Communication
• Communicating with oneself / ourself
• It is essential for the individual growth
• It is the first type of communication
• Eg : “I should not have said that....”
“I made it in a right way”
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19. Interpersonal Communication
• Communiate face to face with some one is
interpersonal communication
• Either one to one or with many
• Formal: meeting/conference/sales/job interview
• informal: discussion with friends/canteen converstion
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20. Non-Verbal Communication
• Nonverbal communication is the transfer of
information through body language, facial
expressions, gestures, created space and more.
• For example, smiling when you meet someone
conveys friendliness, acceptance and openness.
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21. Cont’d
• It relies on various non-verbal cues like physical
movements, tasks, colors, signs, symbols, signals
charts, etc. to express feelings, attitudes or
information.
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22. Types of Nonverbal Communication
• Eye contact
• Facial expressions
• Gestures
• Posture and body
orientation
• Body Language
• Space and Distance
• Proximity
• Para-linguistic
• Humor
• Touch
• Silence
• Personal Appearance
• Symbol
• Visual Communication
• Odour
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23. 23
Facial Expression

24. Communication achieved using facial
expressions, eye contact, movements, and
gestures
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• body language
• eye contact
• tone
• rate

25. Looking at the audience during a speech
• eye contact
• proxemics
• inflection
• tone
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26. Moving with ease; polished. speaker rarely
stumbles through a presentation
• posture
• vocal distractions
• rate
• fluency
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27. Act of moving one's body parts, usually arms,
hands, legs, as a means of expression
• gestures
• facial expressions
• vocal distractions
• fluency
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28. Verbal + non-verbal = Vital Communication!
Plan+ Prepare+ Practice= Success!
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