This document discusses facts and statistics about customer relationship management (CRM). It states that 16% of businesses currently have social CRM capabilities, while 21% plan to implement it and 46% have no plans, and social CRM can boost sales productivity by 11.8%. The document also notes that Gartner predicts 50% of CRM applications will be web-based by 2016, and that marketing automation will see the fastest growth in the CRM sector through 2016.

1. Some interesting facts about CRM
Just take a minute to see...

2.  16% of businesses have social CRM
 21% of businesses are planning for it
 17% of businesses are unaware of it
 46% have no plan for social CRM

3. A research shows that social CRM boosts
sales productivity by 11.8%

4. Gartner has the most aggressive forecast of
CRM SaaS adoption, projecting 50% of all the
CRM application will be web based by 2016.

5. Marketing automation will lead CRM application
segment growth with a 10.7% compound annual
growth (CAGR) through 2016, reaching a total
market value of $4.6B

6.  Customer defined process
 Dynamic channel
 Easy interaction

7.  personal experience (98%)
 company’s reputation or brand (92%)
 recommendations from friends and family (88%)

8. Target your customer &
Enhance your business

9.  Website – http://www.engagedots.com/
 Facebook – http://www.facebook.com/engagedots
 Twitter – http://twitter.com/engagedots
 Linked in –
https://www.linkedin.com/company/engagedots

10. Thank you