SlideShare a Scribd company logo
The State of Digital
Marketing
w
Challenges We Face
w
RO
I
61%
48%
42%44%
39%
27% 25%
9%
5%
70%
60%
50%
40%
30%
20%
10%
0%
CRM
Data
Globalization
Personas
Advocacy
Branding
O
rganization
w
The Top Challenges Marketers Face
O
ther
How We Overcome those
Challenges
w
5 Steps to Digital Marketing Success
1.
Capturing,
organizing and
integrating
customer data
2.
Translating
data into
insights and
audiences
3.
Establishing
Strategy for
engagement
and budget
4.
Executing
tailored
strategy across
channels
5.
Measuring ROI
to continually
improve
0110100
1101001
0010110
1010010
@
w
How Our Consumer Gets
Information
w
Platform Usage
DigitalTablet
Gam
eConsole
Com
puteratW
ork
PrintN
ew
spaper
Com
puteratH
om
e
Radio
M
obilePhone
Television
One Day One Week
97%
84%
89%
68%
86%
53%
74%
51%
69%
37%
44%
26%
40%
17%
25%
15%
100%
80%
60%
40%
20%
0%
w
Time Consumers Spend with Devices and
Media
Television
Com
puteratW
ork
Com
puteratH
om
e
M
obilePhone
DigitalTablet
Gam
eConsole
Radio
N
ew
spapers
2.26
6:38
6:51
27:08
7:447:50
8:53
11:40
30:00
25:00
20:00
15:00
10:00
5:00
0:00
w
Time Spent on Social, by Country
(in Hours per Day)
Argentina
M
exico
UAE
Brazil
South
Africa
Indonesia
Turkey
India
Canada
USA
Australia
UK
China
Germ
any
South
Korea
Japan
5.0
4.0
3.0
2.0
1.0
0.0
4.3
3.8
3.3
3.1
3.0
2.8
2.5
2.4
2.3 2.3
2.1
1.9
1.5
1.4
1.0
.8
w
Percent of Adults Using Social Each Week
(By Age)
80%
70%
60%
50%
40%
30%
20%
10%
0%
All Adults 18-35 35-49 50%
56%
78%
66%
36%
w
w
W
ebsite
Em
ailM
arketing
Search
M
arketing
SocialM
edia(N
otPaid)
DirectM
ail
O
nlineDisplayAds
Television
PrintAds
M
obileApps
O
ther
SocialDisplayAds
Radio
70%
60%
50%
40%
30%
20%
10%
0%
Most Effective in 2013
Top Planned in 2014
Channel Effectiveness
How We Get Consumer
Information
w
What Information We Gather
(by Percent of Marketers)
w
80%
70%
60%
50%
40%
30%
20%
10%
0%
First
Name
Last
Name
Date of
Birth
ZIP
Code
Full
Mailing
Address
Country Phone
Number
Mobile
Phone
Gender Only
Email
78%
74%
52%
73%
40% 43%
37%
23% 24%
16%
What We Do With That
Information
w
wTim
eon
Site
Value
PastTransaction
PastActivity
Dem
ographics
Engagem
entScore
Language
N
one
100%
80%
60%
40%
20%
0%
68%
39%
70%
83%
72%
27%
16%
6%
What Type of Email Segmentation We Use
Open-Rate % Increase Caused by
Personalized Email (by Sector)
w
All
Industries
Publishers Consumer
Products
& Services
Media &
Entertain-
ment
Business
Products
& Service
Catalogers Multi-
Channel
Retailers
Travel
70%
60%
50%
40%
30%
20%
10%
0%
26%
1%
6%
15%
27%
34%
37%
65%
Online Advertising
w
How Consumers See Mobile Advertising
(2010 vs 2013)
w
I would be
interested in
receiving ads on my
mobile phone
I am willing to
accept ads on my
mobile phones were
I to receive
something of value
in exchange
I am likely to buy
products I see
advertised on my
mobile phone
I would be
interested in using
my mobile phone to
make purchases in a
store
5%
7%
(up 45%)
12%
18%
(up 46%)
6%
9%
(up 65%) 10%
18%
(up 72%)
20%
15%
10%
5%
0%
Internet Ad Revenues by Industry
(2012 vs 2013)
w
20%
15%
10%
5%
0%
RetailFinancial
Services
AutoTelecomLeisure
/Travel
Computing
Products
Pharma &
Healthcare
MediaEntertain-
ment
12%
5%
9%
4% 4%
6% 6% 6%
8%
7%
8% 8%
12%
13% 13%
14%
20% 20%
Online Ad Spending
(Q3 2012 vs Q3 2013)
w
$210 $296
$174
$194
$527
$430
23%
12%
41%
$1,017
$813
25%
Q3 2012 Q3 2013
General
Display
Classifieds Search and
Directories
Source:
http://www.experian.com/marketing-
services/2014-digital-marketer-benchmark-
and-trend-report.html?WT.
srch=PR_EMS_DigitalMarketer2014_031214_p
ress_report
w
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