Saif Mohd. Saeed AbuQurah
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Personal Information
Organization / Workplace
United Arab Emirates United Arab Emirates
Occupation
Head of Customer Service Department
Industry
Finance / Banking / Insurance
Website
http://www.dubins.ae
About
“I'm a greater believer in luck, and I find the harder I work the more I have of it” ― Thomas Jefferson 8+ years in customer service positions within the insurance industry with a focus on customer service operations. Ability to meet all service level metrics and support best in class service delivery. Created and managed Sales Support call centers. Specialties:Call Center Operations, Managing Renewals, billing and call center processes to enhance service to our customers. Promotion of team work, partnering with other departments to ensure key performance indicators are in line with corporate strategy/goals and driving process improvement ideas to drive success in cost, service
Contact Details
Tags
customer relationship crm call center iqpc customer service
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Presentations

(1)

Effective use of CRM - IQPC Meddle east Call Center Summit

9 years ago • 1004 Views
Personal Information
Organization / Workplace
United Arab Emirates United Arab Emirates
Occupation
Head of Customer Service Department
Industry
Finance / Banking / Insurance
Website
http://www.dubins.ae
About
“I'm a greater believer in luck, and I find the harder I work the more I have of it” ― Thomas Jefferson 8+ years in customer service positions within the insurance industry with a focus on customer service operations. Ability to meet all service level metrics and support best in class service delivery. Created and managed Sales Support call centers. Specialties:Call Center Operations, Managing Renewals, billing and call center processes to enhance service to our customers. Promotion of team work, partnering with other departments to ensure key performance indicators are in line with corporate strategy/goals and driving process improvement ideas to drive success in cost, service
Tags
customer relationship crm call center iqpc customer service
See more