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Tabatha Elsberry
HealthFitness Program Manager for NorthWestern Energy
Montana Worksite Health Promotion Coalition, Award Workgroup Chair
tabatha.elsberry@northwestern.com | (406) 497-2155
Roughly 80% male population, and about 2/3 cover spouses on insurance
3 states, 2 time zones and 85 locations with as few as one employee!
Program Basics
Elements to include in wellness programs:
1. Management Support
2. Leadership
3. Mission, Vision
4. Assessment Tools
5. Interventions
6. Tracking System
7. Measure Outcomes
8. Communicate Results
9. Internal Marketing
Management Support
Strong Partnerships and leadership
• HealthFitness and NorthWestern Energy
• Multi-departmental connections
• Organizational structure
• Benefit plan
Interventions/Measure
64.3%
69.5%
72.4%
73.6%
75.7%
77.0% 77.4%
60%
64%
68%
72%
76%
80%
Baseline Y1 Q4 Y2 Q4 Y3 YTD
Adherence has increased 13.1 percentage points since April
2011. This is a relative increase of 20.3%. ROI = $2.36 to $1.00
LucyAnderson
1234SampleSt.
Chicago,IL60607
It’s free.
Your portion will be:
$0 In-Network (covered
100%).*
It’s easy.
Call your doctor to set up
a cholesterol test. For help
fin
d
i ng a doct or cal l (855)
258-3489 or visit www.
bcbsmt.com.
It’s time.
You should get a
cholesterol test at least
once every fiv
e
year s,
according to national
guidelines.
YOUR VOTE COUNTS.Text VOTE3054A, VOTE3054B, or VOTE3054C to (775) 237-4280 to share the best
reason for getting a cholesterol test.Standardtext messagingratesmayapply.Pleasecheckwithyour provider.
It’s Lucy’s
CHOLESTEROL TEST REMINDER
* Your fin
a
nci al responsi bi lity ma y vary based on the ma nner in which theprovider submitsyour claims. Thisletter should not beconsidered aguaranteeof coverage.
HealthFitnessmaintainstheconfid
e
nt ial ity of personal and pr ivatehealth information in asecuredatabase. Thetest monthsindicated arebased on your health
historyand national guidelines,but arenot meant toreplacetheadviceof ahealthcareprofessional.If youwould liketoun subscribe,or if youhavecompleted the
recommended servicesand would liketoupdateyour recordsvisit www.myhealthreminders.com.© 2013EviveHealthLLC.HealthFitn essisalicenseeof EviveHealth
Reminder System.
CharlieSample
1234SampleSt.
Lincoln,NE48201
It’s free.
Your portion will be $0 In-
Network (covered 100%)*
It’s easy.
Call your doctor to
schedule an appointment.
If you need help fin
d
i ng a
doctor, call (800) 123-4567
or visit www.bcbsne.com/
provider.
It’s time.
You should get a
cholesterol test at
least once every fiv e
years, according to
national guidelines.
CAN’T MAKE THE APPOINTMENT RIGHT NOW?
Text SNOOZE555 to (775) 237-4280 and get an automatic text reminder to make
your appointment. Sometimes that extra reminder in your phone is all you need.
Standard text messagingratesmayapply. Pleasecheckwith your provider.
It’s Charlie’s
CHOLESTEROL TEST REMINDER
Already completed this?Send usthe date by texting “UPDATESEQ445 MM/DD/YY”to (775) 237-4280.
* Pleasenotethisisjust anoutlineof coverageand not aguaranteeof payment. Coveragewill bebased on themanner inwhichyour provider
submitsyour claimto your benefitadmi ni strat or .
HealthFitnessmaintainstheconfid
e
nt ial ity of your inf or ma t ion asrequired byprivacyregulationssuch asHIPAA. All personal healthinformation
isheld in asecuredatabasebyHealthFitnessand isnot shared withNorthWestern Energyor itssubsidiariesfor anyreason. Thismessage
isbased onyour information and national guidelines. Thisreminder isnot meant toreplacetheadviceof ahealthprofessional. If youhave
completed therecommended serviceinthepast month,pleasedisregard thisreminder. © 2013EviveHealth,LLC. HealthFitnessisalicenseeof
EviveHealthReminder System.
Internal Marketing
Multi-mode delivery
• CAMPAIGN
• Home mailings
• Emails
• Intranet
• Flyers
• Videos
Challenges & Barriers to Overcome
• Union/non-union and other
workforce demographics
• Organizational culture
• Communications and society
• Incentive design and
unintended artifacts
Cheryl Keller, SPHR
Human Resources Director
ckeller@aplushc.com |(406) 752-3697, ext. 2006 | www.aplushc.com
Approximately 450 employees provide home care services to 700 clients daily
7 office locations throughout Montana with 91% of employees working from home
Worksite Wellness Program
2013: Formalized Worksite Wellness Program
 Wellness Strategic Plan
 Wellness Committee
2014: Adopted four new wellness policies
 Physical Activity
 Nutrition
 Tobacco-Free Workplace
 Breastfeeding
Worksite Wellness Program
Wellness policies introduced to staff by
Management Team
– In person at all 7 locations
– 45% of field staff attended the meetings
– Provided healthy snacks
– Nutritional handouts
– Physical activity - “Instant Recess”
– Management team expressed support
and participated during at the sessions
– Mailed copy of new policies to all
employees
Worksite Wellness Program
Physical Activity
– Physical activity included in meeting
agenda
– Shape Up Montana
• 6 teams; 50 employees; grand total
6,805 miles
– Branch specific activities – walks,
community events
– Lunch time walking trails
– Health Insurance – online wellness
tool “Well on Target”
– Management participation
Worksite Wellness Program
Nutrition
– Healthy snack or menu item choices
offered at meetings/conferences
– Specific nutritional values outlined in
policy
– Wellness needs survey – education
on nutrition
– Recipe contest
Worksite Wellness Program
• Tobacco-Free Workplace
– Montana Quit Line
– Tobacco-free signs posted at all locations
– Tobacco-free campaign
• Educational material distributed
• Wellness team member available
• Breastfeeding
– 89.6% of 450 employees female; 135 childbearing age (20-35 years old)
– Designated lactation area in all branches
– Flexible work schedules
– Infant-at-Work program
Worksite Wellness Program
Challenges
• 91% employees work from home
– Communicate
– Elicit feedback
– Engage in activities
• Coordinating wellness activities
between committee member and
branch manager
• Capturing all of the time spent and
participation with wellness
activities throughout the company.
Stacey Neill
Safety Director, Tricon Timber LLC
staceyneill@tricontimber.com | (406) 649-2485, ext. 229
Tricon is the largest producing sawmill in the state of Montana.
The average age of male employees is 39-41, female employees is 42-44.
Elements in a Quality Wellness Program
• Upper management buy-in
• Employee buy-in/wellness
committee
• A clear plan
• Program organization for
ease of implementation
• Launch date
Developing the Program
When developing your wellness program the needs of the
employees MUST be the number one priority. If the program is
developed for upper management or the wellness coordinator your
program will not be well received by the people it was intended for.
Some pitfallsTriconTimber experienced
• Only developing one aspect of the program
 If you are tobacco free you will receive a 15% discount on your monthly insurance premium
• Every employee must be able to gain something from the program
 From physical fitness to being enrolled in a tobacco cessation course
• Not making the items available
at the work place
Such as a tobacco cessation course
• Overthinking the program (it’s
not brain surgery)
 Make the program as easy as possible for
success
Our program…Easy
To receive a 15% discount on your monthly insurance premium you must:
Either be tobacco free or enrolled in a tobacco cessation course. This will require a voluntary
blood draw to confirm that you are tobacco free.
The employee who is looking to achieve a healthy weight:
The employee will receive 50% of all out of pocket expenses reimbursed to them after
completing a doctor approved weight loss program and maintaining the healthy weight for
six months.
Employees who are enrolled in a gym can receive 100% of their gym membership reimbursed
by completing two 30 minute workouts a week (honor system) or the employee can receive a
15% monthly insurance premium discount by completing three weekly 45 minute workouts
(honor system).
At the end of the year if the employee has been actively participating in the program for the full
year they will receive a premium holiday for the month of December for the employee
portion of the insurance premium.
Paula S. Miller, PHR, WHP
GCBIWellness and Safety Coordinator
pmiller@glacierbancorp.com | (406) 371-8324 | www.glacierbancorp.com
GBCI Stats
 2015
 2000+ employees
 80% female and 20% male
 6 states
 MT, WY, UT, WA, CO and ID
 14 Bank Divisions
 1STBK, BSJ, BSW, CCB, FBMT, FBWY, FSB, FSBWY,
GB, GBCI, MWB, NCB, VB, WSB
 120+ locations
 80+ cities
Glacier Bancorp Family
In the Beginning…
 2004 and prior- CEO recognized that wellness
was needed to help contain health care
costs
 2005- Active for Life- 10 week program
 2005- Hired Wellness and Safety Coordinator
 2007- Streamlined our wellness program to
match award criteria
 2009- Silver award recipient
 2014- Maintain silver award status
 2015- Working to be a Gold Award recipient
in 2016!
Over the past 10 years…
GBCI has went from a 10 week program
(2005) to a year-round, highly personalized
wellness/benefit initiative (2015).
We have had a few different vendor
assisting us along the way
- Health plan, TPA, HRA vendor, health
screenings, local medical facilities
In 2015, partnered with Preventure, Inc.
We Keep Getting Better
 CEO, COO and CFO are all bought in that
wellness works and is needed
 Wellness Ambassadors and Committee
 All Branches and Bank Divisions
 GBCI Wellness has received 3 separate
grant offerings to strengthen wellness
• Million Hearts, CTG- Physical Activity and
MDHHS Cardiovascular- Nutrition at Work
Where We Are Today
 Web and smartphone based
 No more paper tracking
 Online workshops
 Wellness Classes – 4 a year
 Wellness Challenges – 4 a year
 Health Coaching – tied to WA Results
 And self referred
 Onsite Health Screenings in most locations
 Physician Screening Forms available as well
How We Got Here
 Commitment to employee health and
wellness
 Continue to evolve wellness at work
 Surveys and feedback from the employees
 Use of claims data
 Bi-monthly calls with Ambassadors
 GBCI Wellness Committee
 Preventure Partnership
Policies We Promote
 Move More for Better Health
 Activity and Exercise focus
 GBCI Nutritional Policy
 Healthy Meetings in the
workplace
 Healthful Vending
 Resource toolkit
 Breastfeeding
 Injury and Illness Prevention
Look for
this logo!
How have we done?
0
200
400
600
800
1000
1200
1400
2006 2008 2011 2014
HS
WA
Walktober
WA- We changed incentive requirements dramatically 2014
Our overall employee population has increased due to acquisitions
Challenges/Barriers
 Demographics
 Self-reported data-WA,
Programs, Classes
 Ambassadors
engagement
 Limited marketing access
and reach
 Technology
Successes
 Senior Management
support and visibility
 Ambassadors
 Wellness committee
 Partnership with Preventure
 Cohort data trending
positively
 Preventure Partnership
Paula S. Miller, PHR, WHP
Wellness and Safety
Glacier Bancorp, Inc.
pmiller@glacierbancorp.com
406-371-8324
Do what
you say
and say
what you
do!
Thank you!
Any questions?

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MAHCP Employer Conference Panel Presentation

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  • 3. Tabatha Elsberry HealthFitness Program Manager for NorthWestern Energy Montana Worksite Health Promotion Coalition, Award Workgroup Chair tabatha.elsberry@northwestern.com | (406) 497-2155 Roughly 80% male population, and about 2/3 cover spouses on insurance 3 states, 2 time zones and 85 locations with as few as one employee!
  • 4. Program Basics Elements to include in wellness programs: 1. Management Support 2. Leadership 3. Mission, Vision 4. Assessment Tools 5. Interventions 6. Tracking System 7. Measure Outcomes 8. Communicate Results 9. Internal Marketing
  • 5. Management Support Strong Partnerships and leadership • HealthFitness and NorthWestern Energy • Multi-departmental connections • Organizational structure • Benefit plan
  • 6. Interventions/Measure 64.3% 69.5% 72.4% 73.6% 75.7% 77.0% 77.4% 60% 64% 68% 72% 76% 80% Baseline Y1 Q4 Y2 Q4 Y3 YTD Adherence has increased 13.1 percentage points since April 2011. This is a relative increase of 20.3%. ROI = $2.36 to $1.00 LucyAnderson 1234SampleSt. Chicago,IL60607 It’s free. Your portion will be: $0 In-Network (covered 100%).* It’s easy. Call your doctor to set up a cholesterol test. For help fin d i ng a doct or cal l (855) 258-3489 or visit www. bcbsmt.com. It’s time. You should get a cholesterol test at least once every fiv e year s, according to national guidelines. YOUR VOTE COUNTS.Text VOTE3054A, VOTE3054B, or VOTE3054C to (775) 237-4280 to share the best reason for getting a cholesterol test.Standardtext messagingratesmayapply.Pleasecheckwithyour provider. It’s Lucy’s CHOLESTEROL TEST REMINDER * Your fin a nci al responsi bi lity ma y vary based on the ma nner in which theprovider submitsyour claims. Thisletter should not beconsidered aguaranteeof coverage. HealthFitnessmaintainstheconfid e nt ial ity of personal and pr ivatehealth information in asecuredatabase. Thetest monthsindicated arebased on your health historyand national guidelines,but arenot meant toreplacetheadviceof ahealthcareprofessional.If youwould liketoun subscribe,or if youhavecompleted the recommended servicesand would liketoupdateyour recordsvisit www.myhealthreminders.com.© 2013EviveHealthLLC.HealthFitn essisalicenseeof EviveHealth Reminder System. CharlieSample 1234SampleSt. Lincoln,NE48201 It’s free. Your portion will be $0 In- Network (covered 100%)* It’s easy. Call your doctor to schedule an appointment. If you need help fin d i ng a doctor, call (800) 123-4567 or visit www.bcbsne.com/ provider. It’s time. You should get a cholesterol test at least once every fiv e years, according to national guidelines. CAN’T MAKE THE APPOINTMENT RIGHT NOW? Text SNOOZE555 to (775) 237-4280 and get an automatic text reminder to make your appointment. Sometimes that extra reminder in your phone is all you need. Standard text messagingratesmayapply. Pleasecheckwith your provider. It’s Charlie’s CHOLESTEROL TEST REMINDER Already completed this?Send usthe date by texting “UPDATESEQ445 MM/DD/YY”to (775) 237-4280. * Pleasenotethisisjust anoutlineof coverageand not aguaranteeof payment. Coveragewill bebased on themanner inwhichyour provider submitsyour claimto your benefitadmi ni strat or . HealthFitnessmaintainstheconfid e nt ial ity of your inf or ma t ion asrequired byprivacyregulationssuch asHIPAA. All personal healthinformation isheld in asecuredatabasebyHealthFitnessand isnot shared withNorthWestern Energyor itssubsidiariesfor anyreason. Thismessage isbased onyour information and national guidelines. Thisreminder isnot meant toreplacetheadviceof ahealthprofessional. If youhave completed therecommended serviceinthepast month,pleasedisregard thisreminder. © 2013EviveHealth,LLC. HealthFitnessisalicenseeof EviveHealthReminder System.
  • 7. Internal Marketing Multi-mode delivery • CAMPAIGN • Home mailings • Emails • Intranet • Flyers • Videos
  • 8. Challenges & Barriers to Overcome • Union/non-union and other workforce demographics • Organizational culture • Communications and society • Incentive design and unintended artifacts
  • 9. Cheryl Keller, SPHR Human Resources Director ckeller@aplushc.com |(406) 752-3697, ext. 2006 | www.aplushc.com Approximately 450 employees provide home care services to 700 clients daily 7 office locations throughout Montana with 91% of employees working from home
  • 10. Worksite Wellness Program 2013: Formalized Worksite Wellness Program  Wellness Strategic Plan  Wellness Committee 2014: Adopted four new wellness policies  Physical Activity  Nutrition  Tobacco-Free Workplace  Breastfeeding
  • 11. Worksite Wellness Program Wellness policies introduced to staff by Management Team – In person at all 7 locations – 45% of field staff attended the meetings – Provided healthy snacks – Nutritional handouts – Physical activity - “Instant Recess” – Management team expressed support and participated during at the sessions – Mailed copy of new policies to all employees
  • 12. Worksite Wellness Program Physical Activity – Physical activity included in meeting agenda – Shape Up Montana • 6 teams; 50 employees; grand total 6,805 miles – Branch specific activities – walks, community events – Lunch time walking trails – Health Insurance – online wellness tool “Well on Target” – Management participation
  • 13. Worksite Wellness Program Nutrition – Healthy snack or menu item choices offered at meetings/conferences – Specific nutritional values outlined in policy – Wellness needs survey – education on nutrition – Recipe contest
  • 14. Worksite Wellness Program • Tobacco-Free Workplace – Montana Quit Line – Tobacco-free signs posted at all locations – Tobacco-free campaign • Educational material distributed • Wellness team member available • Breastfeeding – 89.6% of 450 employees female; 135 childbearing age (20-35 years old) – Designated lactation area in all branches – Flexible work schedules – Infant-at-Work program
  • 15. Worksite Wellness Program Challenges • 91% employees work from home – Communicate – Elicit feedback – Engage in activities • Coordinating wellness activities between committee member and branch manager • Capturing all of the time spent and participation with wellness activities throughout the company.
  • 16. Stacey Neill Safety Director, Tricon Timber LLC staceyneill@tricontimber.com | (406) 649-2485, ext. 229 Tricon is the largest producing sawmill in the state of Montana. The average age of male employees is 39-41, female employees is 42-44.
  • 17. Elements in a Quality Wellness Program • Upper management buy-in • Employee buy-in/wellness committee • A clear plan • Program organization for ease of implementation • Launch date
  • 18. Developing the Program When developing your wellness program the needs of the employees MUST be the number one priority. If the program is developed for upper management or the wellness coordinator your program will not be well received by the people it was intended for.
  • 19. Some pitfallsTriconTimber experienced • Only developing one aspect of the program  If you are tobacco free you will receive a 15% discount on your monthly insurance premium • Every employee must be able to gain something from the program  From physical fitness to being enrolled in a tobacco cessation course • Not making the items available at the work place Such as a tobacco cessation course • Overthinking the program (it’s not brain surgery)  Make the program as easy as possible for success
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  • 22. Our program…Easy To receive a 15% discount on your monthly insurance premium you must: Either be tobacco free or enrolled in a tobacco cessation course. This will require a voluntary blood draw to confirm that you are tobacco free. The employee who is looking to achieve a healthy weight: The employee will receive 50% of all out of pocket expenses reimbursed to them after completing a doctor approved weight loss program and maintaining the healthy weight for six months. Employees who are enrolled in a gym can receive 100% of their gym membership reimbursed by completing two 30 minute workouts a week (honor system) or the employee can receive a 15% monthly insurance premium discount by completing three weekly 45 minute workouts (honor system). At the end of the year if the employee has been actively participating in the program for the full year they will receive a premium holiday for the month of December for the employee portion of the insurance premium.
  • 23. Paula S. Miller, PHR, WHP GCBIWellness and Safety Coordinator pmiller@glacierbancorp.com | (406) 371-8324 | www.glacierbancorp.com
  • 24. GBCI Stats  2015  2000+ employees  80% female and 20% male  6 states  MT, WY, UT, WA, CO and ID  14 Bank Divisions  1STBK, BSJ, BSW, CCB, FBMT, FBWY, FSB, FSBWY, GB, GBCI, MWB, NCB, VB, WSB  120+ locations  80+ cities
  • 26. In the Beginning…  2004 and prior- CEO recognized that wellness was needed to help contain health care costs  2005- Active for Life- 10 week program  2005- Hired Wellness and Safety Coordinator  2007- Streamlined our wellness program to match award criteria  2009- Silver award recipient  2014- Maintain silver award status  2015- Working to be a Gold Award recipient in 2016!
  • 27. Over the past 10 years… GBCI has went from a 10 week program (2005) to a year-round, highly personalized wellness/benefit initiative (2015). We have had a few different vendor assisting us along the way - Health plan, TPA, HRA vendor, health screenings, local medical facilities In 2015, partnered with Preventure, Inc.
  • 28. We Keep Getting Better  CEO, COO and CFO are all bought in that wellness works and is needed  Wellness Ambassadors and Committee  All Branches and Bank Divisions  GBCI Wellness has received 3 separate grant offerings to strengthen wellness • Million Hearts, CTG- Physical Activity and MDHHS Cardiovascular- Nutrition at Work
  • 29. Where We Are Today  Web and smartphone based  No more paper tracking  Online workshops  Wellness Classes – 4 a year  Wellness Challenges – 4 a year  Health Coaching – tied to WA Results  And self referred  Onsite Health Screenings in most locations  Physician Screening Forms available as well
  • 30. How We Got Here  Commitment to employee health and wellness  Continue to evolve wellness at work  Surveys and feedback from the employees  Use of claims data  Bi-monthly calls with Ambassadors  GBCI Wellness Committee  Preventure Partnership
  • 31. Policies We Promote  Move More for Better Health  Activity and Exercise focus  GBCI Nutritional Policy  Healthy Meetings in the workplace  Healthful Vending  Resource toolkit  Breastfeeding  Injury and Illness Prevention Look for this logo!
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  • 33. How have we done? 0 200 400 600 800 1000 1200 1400 2006 2008 2011 2014 HS WA Walktober WA- We changed incentive requirements dramatically 2014 Our overall employee population has increased due to acquisitions
  • 34. Challenges/Barriers  Demographics  Self-reported data-WA, Programs, Classes  Ambassadors engagement  Limited marketing access and reach  Technology
  • 35. Successes  Senior Management support and visibility  Ambassadors  Wellness committee  Partnership with Preventure  Cohort data trending positively  Preventure Partnership
  • 36. Paula S. Miller, PHR, WHP Wellness and Safety Glacier Bancorp, Inc. pmiller@glacierbancorp.com 406-371-8324 Do what you say and say what you do!