1. Elizabeth Duarte
92 Bosse Avenue
Manchester, NH 03103
Phone 603.320.0611
eduarte@pcconnection.com
Objective:
To
attain
a
position
that
will
be
a
challenging
and
rewarding
role.
One
that
will
help
foster
and
further
my
professional
and
personal
growth
here
at
PC
Connection.
PC
Connection
–
Merrimack
NH
Small
Business
Team
Account
Manager
and
Team
Lead
October
1996
-­‐Present:
I
started
my
career
19
years
ago
in
Inbound
Sales.
Using
the
skills
set
that
I
have
acquired
through
company
provided
trainings,
years
of
hands-­‐on
experience,
and
college
courses;
I
have
attained
my
current
position.
As
an
Inbound
Sales
Representative,
I
handled
inbound
inquiries
and
placed
orders
for
customers.
I
assisted
in
product
recommendations
and
utilized
upselling
and
extended
warranties
in
order
to
increase
my
sales
and
exceed
the
goals
set
for
me
by
our
management
team.
Moving
on
from
inbound
sales,
I
worked
in
Customer
Service,
Corporate
Sales
and
Live
Chat
as
well
as
assisting
in
other
areas
as
needed.
I
worked
on
Beta
tests
and
special
projects
with
management
and
executive
management,
that
utilized
my
many
years
of
experience
and
valued
assessment
skills.
Using
my
long
history
and
work
experience,
I
can
easily
identify
issues
and
escalate
them
to
management.
In
my
current
position,
I
service
over
800
Small
Business
Accounts
while
also
maintaining
the
responsibility
of
Team
Lead.
In
that
role,
I
assist
our
new
hires
with
all
aspects
of
their
position
(quoting,
JDE
procedures,
building
vendor
relationships,
and
much
more).
As
a
Team
Lead
I
also
approve
quotes
and
escalate
cases
for
our
new
hires.
Recent
PC
Connection
Highlights:
• Assumed
the
responsibility
of
the
Team
Lead
role.
• Assisted
in
training
our
SMB
new
hires
on
gift
card
procedures.
• Participated
in
the
company’s
HR
recruitment
video.
• Attend
and
give
input
at
the
monthly
management
meeting.
• Providing
new
hires
with
the
necessary
skills
to
progress
to
Corporate
Sales.
• Involved
in
the
interview
processes
as
Team
Lead.
• Utilize
resources
for
back-­‐end
order
maintenance
to
solve
issues
and
expedite
order
processing
and
cases.
• Troubleshooting
unusual
processes
through
vendor
engagement.
• Understanding
PCC
best
practices
throughout
the
channel

2.
Education:
Brockton
High
School
-­‐
All
required
classes
Nashua
Community
Technical
College
–
Classes
in
Computers
and
Marketing
Independent
Studies
–
Ongoing
studies
of
the
latest
computer
hardware
and
software
provided
by
PC
Connection
and
their
vendors
as
well
as
independently.
Other
Experience:
Health
Care
Certified
–
Certified
to
service
any
health
based
account
while
adhering
to
HIPPA
standards.
Apple
Training
–
Have
taken
many
Apple
training
courses
to
gain
knowledge
that
resulted
in
a
better
product
understanding
and
translated
into
increased
product
sales.
Microsoft
Licensing
Training
–
Training
on
handling
Microsoft
volume
licensing.
Management
Experience
–
In
my
previous
employment
history,
I
held
various
management
level
positions.
Skills:
Exceptional
Customer
Service
and
Interpersonal
skills,
A
productive
Leader,
fast
and
eager
learner,
Professional
multitasker,
Organized,
Reliable,
Dependable,
Detail-­‐oriented,
Self-­‐motivated
Computer
Skills:
JDE,
PSN,
CallBack
(
also
participated
in
the
initial
Callback
Beta
Trials),
Microsoft
Office
Suite
(Outlook,
Excel,
Word),
Worknet
References
and
additional
skills
furnished
upon
request