Credit Control / Debt Collector

1. Credit Controller
Northampton
Up to £21,500k depending on experience + Benefits
37.5 hours per week, flexible within 8am-9pm Monday to Friday,
8am-1pm Saturdays.
My client is a leader in their market place and is rapidly growing; they offer excellent incentives, have a
pleasant working environment and offer social working hours.
Due to the growth of the organisation they are currently looking to recruit a Credit Controller to work
within their contact centre.
Key Accountabilities
•
•
•
•
•
•
•
•
•
•
•
•
•
Meet the objectives to ensure personal, team and department KPIs are met.
Contribute to regular team meetings to provide an open forum for discussion.
Report daily progress against targets to the Team Leader.
Work closely with other Team Leaders and Team Seniors to share best practice and create
awareness of departmental issues throughout the business.
Build relationships with industry regulatory bodies and investigate and respond to
complaints raised, professionally and within agreed timescales.
Take incoming calls from existing customers and resolve their queries, referring them to other
departments when necessary.
Take ownership of, and resolve issues arising from, telephone calls and written enquiries from
customers.
Proactively review customer accounts when they call, to identify and resolve any future problems
before they arise.
Update customer account information within company guidelines.
Ensure allocated workflows are closed within service level agreements and highlight any issues to
the appropriate Team Leader.
Liaise with external industry bodies to ensure customer issues are resolved satisfactorily.
Support the team and department in the delivery of team and company objectives.
Develop a sound understanding of the customer lifecycle including your role and those of
industry bodies.
Knowledge, Skills & Experience








At least one years’ experience within a telephone collections environment, ideally debt recovery
for SME or consumer collections.e.g. Credit Control, Debt Collection, Collection Negotiation/
Negotiator
Demonstrates a constructive and collaborative relationship with colleagues; readily sharing
information and knowledge when appropriate.
Ability to prioritise own workload in line with department and business requirements, whilst
working calmly to various deadlines.
Excellent communications skills (i.e. voice, listening ability and questioning techniques).
Excellent telephone manner with the ability to quickly build a picture of customers’
circumstances and needs.
Show commitment to customer care and provide a quality service to all customers.
Be able to work well as a team and on own initiative, in particular when escalating problems or
issues.
Respond positively to feedback and take an active interest in personal development.

2. 






Have a flexible approach to working and the ability to cope with frequently changing
environments.
Resilience –able to handle difficult calls including complaints objectively without getting drawn
into the emotions of the problem.
Experience of working towards targets.
Good keyboard skills (Word, Excel and Outlook), an awareness of windows-based applications
and the ability to utilise company information from an intranet to benefit the customers.
Strong numerical skills, ability to work accurately and to analyse data.
Maths and English GCSE at C or above (or equivalent).
Experience of a progressive dialler is preferred but not essential.
If you have the relevant experience our client is looking for, we would like to hear from you. Please
note, due to the high volumes of applications we receive daily, should you not be contacted within 72
hours, your application is unsuccessful. Thank you.