Hh203 front office practise presentation assessment

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Hh203 front office practise presentation assessment

  1. 1. LECTURER: MR SAIFUL BIN MOHAMED SHUIB CLASS: DUP 2 HH203- FRONT OFFICE PRACTISE CHAPTER 2 THE ROLE OF FRONT OFFICE IN RELATION TO OTHER DEPARTMENT NAME MATRIC NUMBER HOO SHIAN DEE 18DUP13F1023 DOREEN LAW CONG JIA 18DUP13F1003 SUCHINDA 18DUP13F1010 HENG SHI JING 18DUP13F1036 NUR SYAZANA BT ABDULLAH 18DUP13F1011 NUR AINANI BT ABD AZIZ 18DUP13F1009
  2. 2. INTERDEPARTMENT COMMUNICATION  HOUSEKEEPING DEPARTMENT  FOODS AND BEVERAGES DEPARTMENT  ACCOUNT DEPARTMENT  SALES AND MARKETING DEPARTMENT  SECURITY DEPARTMENT  MAINTENANCE DEPARTMENT  SPORT AND RECREATION OFFICE  CUSTOMER SERVICE DEPARTMENT
  3. 3. HOUSEKEEPING DEPARTMENT  Update the room status correctly and frequently to - Find sleeper - Know the exact number of house count  Prepare an occupancy report to front office department  Security concerns about any unusual circumstances  Prepare special arrangement for additional or special amenities request from guest
  4. 4. FOOD AND BEVERAGES DEPARTMENT  FO department inform the arrival and departure of guest for work schedule and staff requirement  Prepare breakfast, lunch and dinner for in-house guest, expected- VIP, corporate guests, group and crew.  Prepare special food arrangement and parties.  Setting up bars in VIP’s rooms.  Prepare the special meals booking of groups and guest.
  5. 5. ACCOUNT DEPARTMENT  An important support department for front office  Night auditor provide daily summary of financial transaction to account department for making budgets and allocation resources of current financial period  Front office provide financial data to account department for billing and maintenance of credit card ledgers
  6. 6. SALES & MARKETING DEPARTMENT  FO benefits the activities of S&M department to increase room sales  S&M department have to check the availability of rooms- 3 months, 6 months or even 12 months in future to decide marketing strategies for off season period  FO department helps S&M to sell product by making promotion: - Room with meal and entertainment - All in one package
  7. 7. SALES & MARKETING DEPARTMENT  Both departments coordination need to: - Check guest histories - Room reservation record - Current room availability status - Setting the transient and bulk room sales
  8. 8. SECURITY DEPARTMENT  To handle large amount of cash and guest assets  Provide protection for guests, hotel staffs and properties  Provide security and access control to public area by: - posted surveillance at various hotel entrances - done through hidden circuit camera
  9. 9. MAINTENANCE DEPARTMENT  Maintenance responsible to maintaining the appearance of exterior, interior and swimming pool sanitation of hotel  Complaints are related to: - Poor heating or cooling - Faulty plumbing - Noisy equipment - Broken furniture
  10. 10. SPORT & RECREATIONAL CENTRE  Front desk responsible to make booking for guest who want to used sport and recreation facilities  Front office department provide information to guest about: - Operating hour - Sport and recreation facilities - Location in the property
  11. 11. CUSTOMER SERVICE DEPARTMENT  Consist of concierge, bell desk and valet parking  Front desk inform concierge to handle guest request  Front desk communicate to bell desk to handle guest luggage at arrival and departure and etc  Guests in house who are charged for parking service will have this amount in their account
  12. 12. SUMMARY OF CHAPTER 2  Coordination in all departments with front office department is important to increase the sales of hotel  Hotel staffs and guests could not own a good relationship without this coordination  Coordination makes the whole hotel operate efficiency and systematically

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