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1. Presentation by Denny Tabula, Edward Charfauros, Rowan Kamaunu, and Tawnya Tanudra

2. Team A Theory and TABLE 2-1 Deming’s 14 points
Reduction of Product Failures, Operational
Efficiencies , and Profitability
Customer Complaints Management, Environmental
Regulations Compliance and Reduce Damage
Claims and Service Reliability
Inventory Levels, Inventory Damage and Shrinkage
Management, and
Communications, Cooperation, and Coordination
Between Departments
Agenda
Denny
Rowan
Tawnya
Edward

3. Reduction of Product Failures
• Implement Zero defect program
• Select a Zero defect committee
• One individual per a department
• Investigate claims of product failures
• Empowerment of employees
• Stop production if any detected defect
• Management to be role models
• Be consistent with check ups on employee work ethics

4. Operational Efficiencies
• Standardizing the operational processes
• All processes are done same way
• All material and resources are checked against the audit/ or rubric
• Supplier development programs
• Service and feedback of the service
• Shows areas of expertise and areas for improvement
• Supplier audit
• Team of auditors audit suppliers
• Check for quality and meeting procedural objectives

5. Profitability
• Employees and Management knows their
roles, job description, and have a proactive
attitude
• Suppliers and vendors meet BJB Manufacturing
qualifications
• Successfully selling, advertising, and marketing
of BJB products to target markets
• Managers must keep up with progress and
continue to regulate any arising issues.

6. Customer Complaints Management
• Effective Customer Complaint Management:
• Foster communication
• Identify root problems and causes
• Increase consumer satisfaction
• Quality Initiatives:
• Prepare policies and procedures
• Communicate policies to departments in
supply chain
• Designate a public system for customers to file
complaints or make inquiries

7. Environmental
Planning
• Company environmental
policy
• Environmental plans and
permits
• Distribute manual to
assign and communicate
environmental
responsibilities
Environmental Regulations Compliance
Environmental
Planning
• Company environmental
policy
• Environmental plans and
permits
• Distribute manual to
assign and communicate
environmental
responsibilities
Environmental
Planning
• Company environmental
policy
• Environmental plans and
permits
• Distribute manual to
assign and communicate
environmental
responsibilities

8. Service Reliability
• Perform the service dependably and accurately
• Service reliability on a manufacturer, vendor, and retail level
Reduce Damage Claims and Service Reliability
Reduce Damage Claims
• Minimize risks and costs by maintaining strong
partnerships between suppliers and vendors
• Establish proper packaging and shipment procedures
• Select qualified and reliable individuals to manage the
process

9. • Economic Order Quantity (EOQ) when placing orders
• Safety Stock (SS) as safety stock reflects the baring
average.
Inventory Levels

10. • Determining inventory value and stock base
• Ensuring accurate calculations
Inventory Damage and Shrinkage Management

11. • Hosting interdepartmental management meetings
• Encouraging department managers to meet individually
• Encouraging note sharing among the departments
• Encouraging department visitation among one another
• Hosting an interdepartmental luncheon for its employees
Communications, Cooperation, and Coordination Between Departments

12. FORGING
References
• Customer Expressions Corporation. (2012). Complaints: A
Critical Form of Communication. Retrieved from
http://www.customerexpressions.com/cex/cexweb.nsf/%28Get
Pages%29/f0807e646e0c9bb885256ff20069fb8e
• Foster, T. S. (2007). Managing quality; integrating the supply
chain (3rd ed.), Upper Saddle River, NJ; Pearson, Prentice Hall
• U.S. Small Business Administration. (2012). Environmental
Regulations . Retrieved from
http://www.sba.gov/category/navigation-structure/starting-
managing-business/starting-business/understand-business-law-
6?page=1

13. Questions? More Information?