My presentation at ESUD CIESUD2023, 23 October 2023 on Innovation and Quality in Online Learning within the Conference theme on Quality Distance Education, Public Policies, Governance https://esud2023.ufms.br/?page_id=719https://esud2023.ufms.br/?page_id=719

1. Ebba Ossiannilsson, Professor, Dr.
Sweden
Ebba.Ossiannilsson@gmail.com info@i4quality.se
Innovation and Quality in Online
Learning
Distance Education, Public Policies, Governance
and Quality

2. ICDE Board, ICDE OER Ambassdor, Advocacy
Committee, Chair, UNESCO, OECD, European
Commission, EADTU Quality Reviewer,
Knowledge Equity Network, OE4BW, Viktoria
University Wellington, NZ, MeetingPlace OER
OEGlobal Open Leadership Excellence Award
2022, SPARC European Open
Education Champion, EDEN DLE Senior Fellow,
T4Education Ambassador, EntreComp Champion
Award

3. Título: subtítulo
● Setting the Scene
● The Changing Learning Landscape
● Key Innovations and Quality in Open Online Learning
● The Human Approach – Empathy, Caring and Wellbeing
● The Role of New Pedagogies Post Covi
● Challenges and Ethical Considerations
● Future Directions and Trends
● Call to Actions

4. Imagine a world where education
transcends borders and transforms
lives
… Leaving no one behind

5. UN UNESCO Sustainability Goals AGENDA 2030
UN UNESCO OER Recommendation to
mainstream OER to help all Member States to
create inclusive knowledge societies and
achieve the 2030 Agenda for Sustainable
Development, namely SDG 4 (Quality
education), SDG 5 (Gender equality), SDG 9
(Industry, innovation and infrastructure), SDG
10 (Reduced inequalities within and across
countries), SDG 16 (Peace, justice and strong
institutions) and SDG 17 (Partnerships for the
goals)

7. Global Trends 1
• Global competence and citizenship: as the world
becomes increasingly interconnected, education
could place more emphasis on developing global
competence and fostering a sense of global
citizenship. This could include intercultural
understanding, languages, and global challenges.
• Lifelong learning and skills development: as the
labor market evolves, there is an increasing focus on
lifelong learning and skills development relevant to
the changing world of work. The quality agenda could
include a stronger focus on providing learners with
practical, workplace-ready skills and competencies.
• Personal learning: education is moving toward a
more personal approach, recognizing that students
have different learning styles and needs. Adaptive
learning technologies, competency-based education,
and differentiated instruction could become more
prominent in the quality agenda.
• Inclusion and equity: efforts to ensure inclusion
and equity in education are likely to continue. This
could include addressing inequities in access to
quality education, supporting underrepresented
groups, and creating inclusive learning environments.

8. Global Trends 2
•Partnerships and stakeholder engagement:
collaboration among educational institutions,
governments, businesses, and communities can
contribute to educational quality. Future efforts could
include fostering stronger partnerships to align
educational goals with broader societal needs.
• Continuous quality improvement: the concept of
continuous improvement is an essential component of
the quality agenda. Educational institutions could
adopt processes similar to those used in quality
management, such as Six Sigma or Total Quality
Management, to ensure continuous improvement of
educational programs.
• Digital transformation: the integration of
technology into education has been a major driver of
change in the quality agenda. This trend is likely to
continue, with a focus on using technology to
personalize learning experiences, provide distance and
online education, and give students real-time
assessments and feedback.
• Open Online Learning: One of the only way to
reach the SDG 4 AGENDA2030 Education for all, not
leaveing anyone behind
• Green Sustainability: Climate Change and
challenges
• Well-being and ethics: value proposistions

9. THE FOUR PILLARS OF
EDUCATION

11. UN UNESCO SDG 4

17. Participants of the Inclusive Lifelong Learning
conference, called for the promotion of inclusive
lifelong learning ecosystems that effectively cater to
the needs of all learners, especially vulnerable and
marginalized individuals and communities. Through
the Bali Manifesto, the conference's outcome
document, they called for the implementation of
comprehensive lifelong learning policies, and the
creation of inclusive learning spaces, curricula,
learning pathways and learning materials. They
emphasized the importance of increased public
investment in lifelong learning.
The Bali Manifesto outlines key areas of action
necessary to materialize the vision of inclusive lifelong
learning. The participants committed to working
towards a future where inclusive lifelong learning
becomes accessible to all individuals.

19. • + 40 Quality models on OER, MOOCs,
E-learning, online learning
• Norm based/Process based
• Quality matrix
• Set of characteristica
• Nature of quality interventions
• Perspectives stakeholders
• Maturity level
• Recommendations

20. • Multifaceted
• Dynamic
• Mainstreamed
• Representative
• Multifunctional
Ossiannilsson, E., Williams, K., Camilleri, A., & Brown, M.
(2015). Quality models in online and open education around the
globe: State of the art and recommendations. Oslo: ICDE.

21. Quality an Ecosystem
An overview of quality domains and dimensions in Open Online Flexible, and TEL OOFAT),
and success factors from the learners’ perspectives (Ossiannilsson, 2012, 2015, 2016, 2018; Ossiannilsson et
al., 2015).
LEARNERS
Flexibility
Interactivity
Accessibility
Personal
Transparency
Participation
Presence
Trust

22. WHY
Who
When
What
How
Which levels
Sustainability
Ecosystem

23. Towards a New Quality Agenda
● Well-being, Caring and Health
● Societel and Individual Growth
● Ethics and core Values
● Satisfaction and Engagement
● Impact
● SDG 4; Equity, Inclusiveness and Diversity, Lifelong
learning
● Efficient and Effective
● Innovation
● Relevance
● Triple Helix Approach
● ECOSystem
● Sustainability

24. The emphatic
approach(Börje Holmberg)
• Personal Interest
• Trustful Communication
kommunikation
• Processes which Leads to
True Internalized Learning
https://www.icde.org/icde-blog/paragons-borje-holmberg
Personal interest, trustful communication, and internalized
learning are interconnected aspects of personal and
professional growth. By incorporating these practices into your
interactions and learning processes, you can create a more
enriching and supportive environment for yourself and others.

25. The Empathic Approach (B. Holmberg)
”I consider empathy and personal relationships between the
parties involved in the teaching and learning process to be central to
distance education. Interactions, conversations, atmosphere,
feelings and trust are essential.
… must examine the student's previous experience and willingness
to learn. Personal contact is essential. Also, in the course materials
it is necessary to establish a personal contact and to try to win
interested parties.
… the empathy approach and individualization are guiding
principles.
Lifelong and learning throughout the lifespan are also guiding
principles.”

26. Guided didactic communication
(B. Holmberg)
Guided didactic communication includes: Simulated conversation (one-sided, presentation
of materials) and Real conversation (two-sided between tutor and student). Examples of
simulated conversations are conversations like presentations of learning matter, self-
control exercises, review questions with model answers and inserted questions. In essence,
Holmberg believes that by promoting empathy between learning and tutoring parties
through appropriate one- and two-way interactions, learners are motivated and
encouraged to participate personally in their studies. It also generally assumes that
"genuine learning is primarily an individual activity and can only be achieved through a
process of internalization". This assumption is one in which the theory of distance
education can be justified. The aim of his theory is therefore to support individualized
learning.
https://www.icde.org/icde-blog/paragons-borje-holmberg

27. EDUCAUSE HORIZON 2023

28. Open Pedagogy OUUK2023

34. Future Directions

35. Future Directions
● Teachers will not be replaced by AI
.... but teachers not using AI will be replaced by AI

36. UNESCO Ethics and AI

37. Future Directions

38. Future Directions

39. Call for Actions and Future Directions
WHO ARE THE CHANGE MAKERS AND INNOVATORS?
● Governments?
● Academia?
● Society?
● Learners/Students?
● People?

41. Imagine a world where education
transcends borders and transforms
lives
… Leaving no one behind

42. TOP 5 REASONS TO ATTEND
THE ICDE WORLD
CONFERENCE
- Make your mark on one of
the world-leading
international conferences
on the social impact of
education.
- Gain valuable insights into
the latest research,
emerging topics and
technologies in the field of
OFDL.
- Identify opportunities for
cross-country collaboration
and international projects.
- Connect and engage with
the global networks of ICDE
and UNED Costa Rica.
- Experience the unique
hospitality and natural
beauty of Costa Rica.
ICDE World Conference is globally recognized as the leading international
event in the field of Open, Flexible and Distance Learning (OFDL), and this
year, the conference theme is: “Joining Hands in Peace for the Futures of
Education”.
If you want to learn about the latest cutting-edge developments and research
in OFDL, connect with international experts in the field, and directly impact
future international, regional and national educational policy discussions,
then this is a conference you can’t miss!

43. My Footprints
www.i4quality.se
Ebba.Ossiannilsson@gma
il.com
info@i4quality.se
CARING IS SHARING, SHARING is CARING
THANK YOU

44. https://esud2023.ufms.br