4. EXECUTIVE ORDER No. 56
Section Title Remarks
1
Institutionalizing the use of 911 as the Nationwide
Emergency Hotline Number
Complied
2 The Emergency 911 National Program Activated
3 Free Service to the Calling Public
Complied-
PLDT / Globe
4 The Emergency 911 Commission Activated
5 Functions of the Emergency 911 Commission Activated
6 The Emergency 911 National Office Activated
7 Functions of the Emergency 911 National Office Complied
8 Cooperation of all Government Agencies and LGUs On-going
9 Participation of the Private Sector On-going
10 Fraudulent, Hoax or Prank Reports
SB 400 sponsored
by Sen Bong Go
11 Implementing Rules and Regulations
Complied
November 24,
2018 Effectivity
December 9, 2018
12 New Organizational Structure and Staffing Pattern On-going
13 Funding
Sec 1g,rule 3, IRR
EO 56
14 Transitory Provision Transition
15 Repeal N/A
16 Separability N/A
17 Effectivity
June 11, 2018
Office Gazette
5. Primary Service Responders
Bureau of Fire Protection
Philippine National Police
Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
6. Major Support Service Responders
1. Department of Public Works and Highway
2. Department of Health
3. Department of Transportation
4. Armed Forces of the Philippines
5. National Bureau of Investigation
6. Bureau of Immigration
7. Philippine Coast Guard
8. Philippine Drug Enforcement Agency
9. Metropolitan Manila Development Authority
10. LGUs
โฆ Accredited non-government organizations (NGOs), hospitals and medical institutions and facilities, public safety volunteers, and such
other institutions and facilities recommended by the Emergency 911 Commission
7. Emergency 911 Commission Members
DILG Secretary
CHAIRPERSON
Department of Information and Communication Technology Secretary
VICE CHAIRPERSON
Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
8. Emergency 911 Commission Members
Office of the President
Presidential Communication Operation Office
Department of Justice
Department of National Defense
Department of Social Welfare and Development
Department of Health
Department of Transportation
National Telecommunication Commission
Philippine National Police
Bureau of Fire Protection
Metropolitan Manila Development Authority
Union of Local Authorities of the Philippines
Philippine College of Emergency Medicine
Philippine Red Cross
and Two (2) other members, with a team of two (2) years, to be selected by the Chairperson from the private sector upon recommendation of the Emergency 911 Commission.
9. ๏ RULE I General Provisions
๏ RULE II Definition of Terms
๏ RULE III The Emergency 911 Commission
๏ RULE IV Emergency 911 National Office
๏ RULE V Emergency 911 National Hotline Public Safety Answering Center or the National Call Center
๏ RULE VI Local Call Centers
๏ RULE VII Free Service to the Calling Public
๏ RULE VIII Primary Service Responders
๏ RULE IX Major Support Services Responders
๏ RULE X Private Communication Carriers and Telecommunication Companies and Other Relevant Communication Channels
๏ RULE XI Funding
๏ RULE XII Common Provisions
๏ RULE XIII Miscellaneous Provisions
IMPLEMENTING RULES AND REGULATIONS OF EXECUTIVE ORDER NO. 56
OTHERWISE KNOWN AS INSTITUTIONALIZING THE EMERGENCY 911
HOTLINE AS THE NATIONWIDE EMERGENCY ANSWERING POINT,
REPLACING PATROL 117, AND FOR OTHER PURPOSES
By virtue of Section 11 of Executive Order (EO) No. 56, dated 25 May 2018, pursuant to the authority granted to
the Department of the Interior and Local Government (DILG) with the assistance of the other members of the Emergency 911
Commission, the following Implementing Rules and Regulations (IRR) are hereby prescribed and promulgated:
I M P L E M E N T I N G R U L E S A N D R E G U L A T I O N S O F E O N O . 5 6
10. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 Commission
Section 1, Rule III of the IRR of EO56: Functions of E911 Commission
a. Provide policy direction and formulate necessary guidelines in the
implementation and supervision of the Emergency 911 National Program;
b. Prepare and recommend to the President, through the Executive
Secretary, policies measures, thrusts, and solutions that are responsive to
crime prevention, and public order and safety issues;
c. Approve the accreditation of qualified NGOs, ambulance service
providers, hospital, and medical institutions and facilities, and other civic
sector institutions, facilities, and volunteers upon prior review and
recommendation of the Emergency 911 National Office;
11. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 Commission
d. Establish Emergency 911 Regional Offices, upon deliberation and
determination of its necessity, for the effective implementation of EO No.
56;
e. Establish other relevant communication channels (e.g. short messaging
service, online platform and social media) to be integrated and/or
interconnected with the National Call Center;
f. Create committees and other mechanisms to facilitate and expedite the
implementation of policies, programs, and plans of the Commission;
12. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 Commission
g. Approve the proposed annual budget prepared by the Emergency 911
National Office. The approved budget shall be endorsed to the DILG for
incorporation on its budget proposal;
h. Submit to the President, through the Executive Secretary, a semi-
annual report on the implementation of EO No. 56;
i. Encourage and facilitate the prompt deployment of a seamless
nationwide communication infrastructure for emergency services; and,
j. Perform such other duties and functions as the President may direct.
13. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 National Office
The Official name of the Department of the Interior and Local Government
for managing the National Emergency Hotline with shortcode 9-1-1.
14. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 National Office
15. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 National Office
Section 1, Rule IV of the IRR of EO56: Functions of E911 National
Office
a. Act as Secretariat of the Emergency 911 Commission;
b. Serve as the implementing arm of the Emergency 911 Commission in
carrying out the objectives of EO No. 56;
c. Institutionalize localized networks of service responders upon the
direction of the Emergency 911 Commission;
d. Recommend to the Commission the establishment of Emergency 911
Regional Office;
16. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 National Office
e. Conduct reviews and readiness tests, and monitor and evaluate the
response capabilities of various aspects of the Emergency 911 National
Program;
f. Develop and implement training programs for emergency
communications personnel and responders;
g. Process and annually review accreditation of the NGOs, hospital and
medical institutions and facilities, and other civic sector institutions,
facilities, and volunteers in line with the objectives of EO No. 56;
h. Prepare a draft of the semi-annual report on the implementation of the
EO No. 56, for the approval of the Commission;
17. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 National Office
i. Prepare a draft of the annual budget for approval of the Commission
and its subsequent incorporation to the budget proposal of the DILG;
j. Serve as the repository of records of Emergency 911 National Program;
and,
k. Undertake such other duties as the Emergency 911 Commission may
direct.
18. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Duties and Functions of the Executive Director
Section 3, Rule IV of the IRR of EO56:
a. Acts as the Head, Secretariat of the Emergency 911 Commission;
b. Plans and implements the Emergency 911 National Office functions,
programs, projects and activities related to Emergency 911 National
Program;
c. Formulates and crafts policies, develops plans, strategies, rules and
regulations relevant to the administration and operation of the Emergency
911 National Office;
19. Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Duties and Functions of the Executive Director
d. Supervises and oversees the overall operations of Emergency 911
system nationwide;
e. Coordinates with other relevant agencies and enter into contracts or
any agreements appropriate and legally tenable for the successful
implementation of the Emergency 911 National Program;
f. Plans, directs and oversees trainings and seminars for Emergency 911
personnel and volunteers; and,
g. Performs such other related tasks as may be directed by the Chairman,
Emergency 911 Commission and/or by the Secretary of the DILG.
20. Cooperation of all Government Agencies and LGUs
Section 8 of EO56: Cooperation of all Government Agencies and LGUs.
All agencies and instrumentalities of the Government are hereby directed
and LGUs are hereby enjoined to provide the necessary assistance for the
effective implementation of the EO56.
Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
21. Cooperation of all Government Agencies and LGUs
Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Four Step Process in Activating Local Call Centers (Section 4, Rule VI)
1. Letter of Intent for the establishment or confirmation of established LCC
addressed to the Chairperson, Emergency 911 Commission, through the
Emergency 911 Executive Director, Emergency 911 National Office, with the
appropriate Sanggunian Resolution passed for that purpose;
2. Submission of proposed legal, administrative, operational, and technical
documents and system architecture to be evaluated by the Emergency 911 National
Office, in conformity with the specification and/or standards of the Emergency 911
National Program for the approval of the Emergency 911 Commission;
22. Cooperation of all Government Agencies and LGUs
Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
Four Step Process in Activating Local Call Centers (Section 4, Rule VI)
3. Letter request for the conduct of Basic Call Handling Training and Emergency
Telecommunicator's Certification Course addressed to the Chairperson, Emergency
911 Commission through the Emergency 911 Executive Director, Emergency 911
National Office; and,
4. Notice of Activation or GO-LIVE of the Emergency 911 System addressed to the
Chairperson, Emergency 911 Commission through the Emergency 911 Executive
Director, Emergency 911 National Office.
23.
24. Activated (Go-Live) Local Call Centers:
1. Zamboanga City โ May 6, 2019
2. Olongapo City โ October 2019
3. Legaspi City โ February 25, 2020
4. Negros Occidental โ July 2020
5. Sorsogon โ July 17, 2020
6. Baguio City โ October 12, 2021
7. Bulacan โ October 28, 2021
8. Cagayan de Oro City โ June 9, 2022
Emergency 911 National Office
20th Floor, DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, Quezon City
