By Shashi Verma, Director of Customer Experience, TFL, London Presented at Transforming Transportation 2016

1. www.TransformingTransportation.org
Twinning: The Prospects for
London and Kolkata
Shashi Verma, Director of Customer Experience,
TFL, London
Presented at Transforming Transportation 2016

2. Twinning: The Prospects for London and
Kolkata
Shashi Verma, Director of Customer Experience

3. A few comparisons
Population8.6 million 14.1 million
Land area1,583 sq. km. 1,886 sq. km.
Rail11 metro lines
Extensive suburban rail
1 metro line + 5 under construction
Extensive suburban rail
Buses8,500 c.2,000
London Kolkata

4. Practical factors

5. Pedestrian first
From
To
Putting people, not vehicles, at the heart of planning
Safe, attractive spaces to walk
Navigation aids for the unfamiliar
Respect for the poorest in society

6. Light rail
From
To
Limited segregation to increase speed and capacity
New vehicles to improve quality
Could become medium density carrier
Only tram system in India!

7. Buses
From
To
Investment in buses to increase capacity and quality
Route planning
Performance management
Contracting
Integration with other modes of transport

8. Institutional factors

9. Structure and decision making
From
To
Remove institutional barriers to transport
Improve decision making and investment capabilities
Create accountability for outcomes

10. Encouraging and valuing density
198
1
199
9
198
7
201
9
Transport links at Canary Wharf
New road
links Buses
DLR
Jubilee
Crossrail

11. Traffic and parking enforcement
From To (at least)
Better enforcement to increase safety and improve capacity
Automation of enforcement
Return streets to people from vehicles

12. Shashi Verma
Director of Customer Experience
Transport for London
shashiverma@tfl.gov.uk