This document discusses developing supporting ecosystems to improve city bus services. It summarizes Xerox's work in mobility analytics and developing platforms to analyze transportation data from various sources to improve public transit systems. Key points include using data from fare collection, origin-destination analysis to understand demand, vehicle load estimation, travel time analysis, and enabling demand responsive bus services. It also discusses using commuter feedback from multiple channels to identify issues and provide insights to improve service quality. The document promotes Xerox's mobility analytics platform and Cityzen urban sensing platform to achieve these goals.

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Developing Supporting Ecosystems
to Improve City Bus Services
Archana Ramakrishnan, Xerox Innovation Group
WRI India - Bus Karo Workshop
18th Nov, 2016

2. 2 November 29, 2016
Total number of vehicles in Bengaluru breaching the
60-lakh mark this year

3. Xerox Confidential
What is driving
growth of Urban
Mobility?
18-24 year olds will
represent 50% of urban
workforce by 2025 how to
serve them?
Less reliant on cars;
mobility decisions on-the-
fly
Drivers of the Sharing
Economy
3 November 29, 2016
WalkingBike Sharing
Mass Transit
Car Sharing
Ride Sharing
Parking
Motor Scooters
Taxis

4. By 2025
4 November 29, 2016
51%
Will decide where
to live and work
based on
transport
50%
One app for
all transport
needs
37%
Will use an
electric car
32%
Will use a
self driving
car
41%
Will not use
cash to pay for
transport

5. Private sector driving growth in mobility
5 November 29, 2016

6. Mobility As-A-Service:
Making public transport a preferred choice
6 November 29, 2016

7. Benefits
Enable better last mile
connectivity.
Seamless customer
experience & Improved
ridership
New business models
Improve network efficiency
Optimize operations and
lower cost
Become more demand
responsive.
7 November 29, 2016

8. • Spatial & Temporal Profiling
• Occupancy Analysis
• Sales & loyalty Analysis
• Price Simulation
• Revenue Optimization
• Traveller behaviours
• Vehicle Load
• OriginDestination
• On Time performance
• Network connectivity
• Simulation
• Optimization
A single platform to
process, analyse,
visualize and optimize
all mobility needs
Xerox
Mobility
Analytics
Platform
Mobility As-
A-Service
TOLLING /
Road
Traffic
Parking
Public
Transit
Enabled by a underlying analytics platform

9. Origin Destination analysis
Feature :
• Build origin and destinations matrices from the fare
collection data
Benefits :
• Understand the demand in details at any time of day
and at any date
Advantages :
• No need for OD surveys
• Global coverage of the population
• Continuously up to date
Page 9

10. Vehicle load estimation
Feature :
• Estimate each vehicle load from the fare
collection data
Benefits :
• Identify underused and overloaded services at
any time of day and on any line segment
Advantages :
• No need for APC systems or manual counting
campaign
• Global coverage of the fleet
• Continuously up to date
Page 10
Focus

11. Travel times analysis
Feature :
• Compute any point access times at any moment
from the therotical schedules or from actual trips
data
Benefits :
• Identify precisely areas and periods with limited
accessibility from public transit
Advantages :
• Instant computation allows very dynamic analysis
• Can work with actual service trips timings to
assess real access times
Page 11

12. Towards a Demand Responsive Service
12 November 29, 2016
IPK
Vehicle Utilization
Ridership
Revenue
Increases
Passenger Wait Time
Cost of operation
Congestion & Pollution
Bus schedules drafted in sync with the demand

13. Commuter Feedback Mechanisms : An enabler for
improving service qualities
13 November 29, 2016

14. Enable urban informatics from
crowdsourced resident feedback
by leveraging eco-system of
platforms
Enable data integration from
heterogeneous organized &
unorganized channels of feedback
(Call Center + Emails + Social
Media, mobile apps, online blogs
& portals, online repositories)
Enable actionable & reliable
insights for civic agencies &
residents through truthful
descriptive & prescriptive analysis
14 Xerox Confidential
Cityzen Urban Sensing Platform

15. 15 November 29, 2016
Thank You
archana.ramakrishnan@xerox.com