The Sultan Academy

1. Identified Key Challenge &
Group Recommendation
GROUP 3: People

2. Identified Key Challenge
1. Lack of manning in Sales
2. Old property
3. Lack of meeting room
4. Lack of brand and promotion
5. Unmanaged Loyalty program

3. Recommended SMART Action
SMART GOAL STRATEGY, PIC, TIMING NOTES
Unstopable sales team -Maximize team
performance and
productivity.
-Apply reward and
punishment
Improve in sense of
belonging
-Improve service
sequence in all
department
Improve the selling
technique
-Improve the product
knowledges
Improve Brand Awarness
and promotion
-Visible in the market,
online and offline.
Develop Loyalty Program -Proactive in cold calling
and cold emailing