Empowering Local Government Frontline Services - Mo Baines.pdf
Principles of Management
1.
2. Supervision is direction, guidance and control
of working force with a view to see that they
are working according to plan and are keeping
time schedule. ... In
management supervision means “Overseeing
the subordinates at work with authority and
with an aim to guide the employees, if he is
doing wrong.”
3.
4.
5.
6. Managing workflow. ...
Training new hires. ...
Creating and managing team schedules. ...
Reporting to HR and senior management. ...
Evaluating performance and providing feedback. ...
Identifying and applying career advancement
opportunities. ...
Helping to resolve employee issues and disputes.
8. Excellent Communication
Communication skills are one of the most important assets a
good supervisor should have. They need to assign projects
clearly and communicate important information to staff
regularly. Transparency is important, and supervisors should
strive to keep an open door for employees to approach them
with their needs or issues.
Conflict Resolution
Conflict can happen in the workplace. A good manager
recognizes this and creates an effective method of
minimizing conflict and dealing with it when it takes
place. Being a good listener and mediator is also
important in tricky situations.
9. Strong Leadership
The supervisor should serve as an example to their
staff. They must assert leadership and make their
employees want to follow them as they take their
organization through normal business changes. A
strong leader will encourage their team and lead the
way to success.
Critical Thinking
There are may tasks that a supervisor needs to deal
with that require excellent critical thinking skills.
With a high-level position comes more
responsibilities, and more decisions to be made.
Critical thinking skills make the decision process
easier.
10. Time Management
Time management is essential in a business with
deadlines and deliverables. Being able to juggle
timelines and meet goals regularly means supervisors
must have both the awareness of when things need to
be complete and how much time it takes to do them –
plus getting their team to work on the same timeline
as well.
11. Priority Management
Managers must also be able to
structure the workload to ensure
all projects are given the correct
amount of priority, and that high
priority projects are finished
first. They need to be familiar
with all company goals in order to
determine which projects are the
most important.
12. Managing Performance
The supervisor is responsible for managing employee
performance. They should continually coach direct
reports on how to achieve their individual potential
and set appropriate expectations. Managers should
look at future projects and determine how well the
employee should perform, and manage them
accordingly. On occasion, there may be performance
problems with a member of the team. In this
situation, the supervisor must calmly approach the
issue and discuss a plan to overcome it.
14. Supervision should meet the individual needs.
Supervisor should always think herself as a
leader so as to give guidance help and
encouragement.
. Supervision should be democratic .
Supervision should be well planned and
adopted to good planning .
15.
16. Autocratic or Authoritarian supervision:
Under this type, the supervisor wields absolute
power and wants complete obedience from his
subordinates. He wants everything to be done
strictly according to his instructions and never
likes any intervention from his subordinates.
This type of supervision is resorted to tackle
indiscipline subordinates.
17. Laissez-faire or free-rein supervision:
This is also known as independent supervision.
Under this type of supervision, maximum
freedom is allowed to the subordinates. The
supervisor never interferes in the work of the
subordinates. In other words, full freedom is
given to workers to do their jobs. Subordinates
are encouraged to solve their problems
themselves.
18. Democratic supervision:
Under this type, supervisor acts according to the
mutual consent and discussion or in other words he
consults subordinates in the process of decision
making. This is also known as participative or
consultative supervision. Subordinates are
encouraged to give suggestions, take initiative and
exercise free judgment. This results in job satisfaction
and improved morale of employees.
19. Bureaucratic supervision:
Under this type certain working rules and regulations are
laid down by the supervisor and all the subordinates are
required to follow these rules and regulations very strictly. A
serious note of the violation of these rules and regulations is
taken by the supervisor.
This brings about stability and uniformity in the organisation.
But in actual practice it has been observed that there are
delays and inefficiency in work due to bureaucratic
supervision.
