1. J. DREW PLEMMONS
Advance, NC 27006 • 3363992128 • d.plemmons23@gmail.com • www.linkedin.com/in/drewplemmons
SUMMARY OF QUALIFICATIONS
Administrative assistant and business professional with over 10 years of handson experience in office
operations. Possess proven abilities in business management, enhancing positive relationships with clients
and coworkers, and an expertise in organizational and teamwork skills.
PROFESSIONAL EXPERIENCE
The Golden Child Education, Fushun, China 20132014
English Teacher. Developing communication and organizational skills for teaching children a secondary
language. Creating a weekly schedule to help with the early fundamentals of English, and to improve
memory skills with teamwork games and puzzles. Maintaining a weekly report on students on how they
adjust to skill levels. Improve pronunciation skills with Footprints workbooks and student homework to
determine comprehension skills.
● Increased student turnout by 20% in a highly competitive environment.
● Graduated 100% of 45 year old students from Footprints classes.
● Designed all activities at the school to motivate the students about learning a new language.
Secure One Inc. ADT Dealer, Kernersville, NC 20012012
Office Administrator, Business Operations. Coordinated all installation jobs and service calls. Analyze all
paper contracts for inaccuracies. Effectively respond to customer complaints and resolving issues including:
scheduling conflicts, faulty equipment installed, right of rescission contracts and billing inquiries. Generated
quality assurance reports to improve solutions in attention to service contracts.
● Oversaw training for all sales representatives on contracts, developing methods to assure
paperwork would be accurate once received, and tracking and reporting all sales leads and quality
performances.
● Instructed associates from satellite offices on solutions to business operations and correspondence
with ADT about improvements in contracts and equipment.
● Proven ability to communicate and actively listen to help customers under stressful circumstances.
Motivating sales force to help them meet their goals. Skilled in teamwork activities to boost morale.
● Achievements during period include ranking #8 ADT dealer in North Carolina in 2006, and #10 in
2007. Ranked in the top 50 of ADT dealers in the U.S. from 20062009.
Payroll Assistant, Payroll Department. Responsible for over 200 employees in eight office locations.
Designing data worksheets to process employees payroll, and maintaining records for all sales on monthly
quotas. Reviewed all paperwork for inaccuracies, and to report changes to sales and office managers.
Handling high volumes of paperwork and working in a fastpaced environment to meet scheduling guidelines
for weekly payroll.
● Expanded worksheets through Excel to include equipment percentages and bonus structures.
● Delivered payroll to the office manager timely with a 99% accuracy.
● Responsible for employee withholding taxes, and quarterly state and federal deposits..
● Achievements during period include ranking #1 ADT dealer in North Carolina 2001 & 2002, #3 in
2003. Ranked #3 ADT dealer in the U.S. in 2001 and #7 in 2002.
EDUCATION
Forsyth Technical Community College, Winston Salem, NC 20132014
Certification of electronic health records by the National Healthcareer Association.
Skills: Medical Terminology, EHR entry, Coding, ICD9 and HCPCS source work.
Forsyth Technical Community College, WInston Salem, NC 19982000
Concentrated studies in business administration and management with a focus on customer service.
