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The Five Conversations Framework
The document discusses the five conversations framework developed by Dr. Tim Baker, advocating for a shift away from traditional performance appraisals, which are deemed outdated and ineffective. It emphasizes the importance of ongoing dialogue, flexibility, and approaches that focus on individual roles and growth opportunities. The framework aims to create a more positive and engaging environment for feedback and development within organizations.
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The Five Conversations Framework
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- 2. Outcomes Familiarise yourself withthe process of the Five Conversations Framework Familiarise yourself with each of the five conversations in the framework Understand why performance reviews are outdated & ineffective
- 3. What’s Wrong With the Traditional Performance Appraisal? Theyare a costly exercise Appraisals can be destructive Appraisals are often a monologue rather than a dialogue The formality of the appraisal stifles discussion Appraisals are too infrequent Appraisals are an exercise in form-filling Appraisals are rarely followed up Most people find appraisals stressful
- 4. What types ofsystems & processes are available? Traditional approach Peer group approachDiscussion •Military •Power •Manager judgment •Relationship •Agreement •Mutual agreement •Teamwork •Multiple perceptions •Peer group judgment
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- 17. Roles people playin organisations are more important than the jobs they do...
- 18. The Work PeopleDo Job Tasks Non-job Tasks Technical skills Team role Career role Innovation & Continuous Improvement role SOURCE: The End of the Performance Review Positive mental attitude & enthusiasm
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- 23. Opportunities for Growth conversation What aremy expectations as manager? How are you performing to those expectations? What can we do to help you meet my expectations? Are you committed to meeting those standards in the future?
- 24. Learning & Development conversation Technical-centred approach Person-centredapproach Problem-centred approach
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- 26. Benefits of theFive Conversations Framework ongoing dialogue openness and directness flexibility timely information more relaxed approach
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