3. “Any act by which one person gives to or
receives from another person information
about that person’s needs, desires,
perceptions, knowledge, or affective
states. Communication may be intentional
or unintentional, may involve conventional
or unconventional signals, may take
linguistic or nonlinguistic forms, and may
occur through spoken or other modes.”
- National Joint Committee for the Communicative
Needs of Persons with Severe Disabilities, 1992
17. • It saves time
• You get more information
• It helps you asses the situation
• It makes the speaker feel heard
• It reduces emotions that block clear
thinking
18. Here’s a
checklist
• Think before you speak
•What do you want to say?
•Know your audience
• How much detail?
19. “Wise men talk because they have
something to say. Fools talk
because they have to say
something.”
-Plato
