1. DONNA TUCKER 130 Melanie Court College Park, GA. 30349
donna.g.tucker55@gmail.com Cellular 404.536.2826 Home 678-834.7867
 Confidentially
 Rapport Builder
 Effective & Efficient
 Integrity of Self & Policies
 Collaborative Team Player
 Dependable& Resourceful
 Problem Solver
 100% Monthly Rental
Collections
TRAININGS& CERTIFICATIONS through GRACE HILL: Essential. Multifamily. Education.
Advanced Telephone Techniques & Internet Leasing: January 19, 2012
Leasing for a Living: February 21,2012
Follow-up Techniques & Traffic Generation: March 13, 2012
Business Etiquette: August 29,2012
Curb Appeal & Mold Awareness:August 30, 2012
Leadership: Profiles in Multifamily Housing & Preparing a Perfect Market Ready Apartment: March 26,2013
Dealing with Difficult People & Fair Housing: April 3, 2013
Resident Retention for Today’s Savvy Customers: April 5, 2013
Customer Relationship Management: April 11, 2013
Fair Housing: April 30, 2014 and April 14th
2015
PROFESSIONAL EXPERIENCE
Ken Edwards Enterprises Incorporation Atlanta, Georgia
Sole On-Site Resident Manager May 2002 - August 2016
Monthly Bonuses for on Total Rental Income Collected on Property
 Managing 116 units, making bank deposits, leasing and inspecting units
 Inspecting vacant units and ensuring all vacant units, if any are secured
 Trainee of new employees, teaching them computer programs vital to performing daily duties, instructing them on
rental collections, evictions, marketing tips, effective communication, and how-to build a rapport with renters
 Efficiently handling daily revenues and successfully balancing those revenues on a monthly basis
 Executing daily operations, including supervision of maintenance technicians and ensuring maintenance orders
are complete to renter’s satisfaction and in a timely manner
 Marketing apartment community within a 10 mile radius, including creating advertisements, and updating
advertisements on the webpage,including a Facebook Page
 Conversing with prospective renters via Internet, in-person, or over the telephone, showing vacant units,
completing background checks on residents and reviewing leases in clear terms
Georgia Department ofHuman Resources Atlanta, Georgia
Administration Clerk March 2002- May 2002
 Handled a high volume of phones daily to set appointments
 Data entry on all new applications using GEO Session Program
 Assisted local community agencies with claim status for payments
 Communicated daily with local area gas energy companies for new and old clients
 Aided clients in working with agencies to receive assistance with their heating bills
Fort Walton Beach Housing Authority Fort Walton Beach, Florida
Administrative Assistant June 2001-January 2002
 Performed front office managerial duties including, monthly inspections with live-in public housing residents,
Section 8, and homeowners
 Collected monthly rent at two locations, ordered monthly supplies, and process deposit receipts
 Executed rental history, criminal background checks,and verified work history on all new applicants
 Initiated and completed the idea for a procedure manual as a training guide for new employees
RentPro-8 Program, Appfolio,Microsoft Word, Excel, Power Point, Ever-Focus Surveillance System, Panini: Electronic Transfer Funds
Seeking a Position of Growth in a Support Category after 15 years of Loyal, Dedicated Customer service
Banking Experience as a Military Wife from 1984-1996: Loan Processor, Teller, Senior Teller, New Accounts, and Head Teller

2. Sverdrup Technology Fort Walton Beach,Florida
Operational Assistant January 2000-June 2001
 Opening and closing the building and securing all checkpoints
 Monitored a 20 telephone-line system and distribution of daily mail
 Handled all security door entry at checkpoints by identifying badges by classification of secret clearance
 Performed all duties as front desk office manager, including securing classified documents are secured
Twin-Lab: Changes International Destin, Florida
Customer Service Representation Specialist May 1996-October 1999
 Presented and explained the Marketing Plan to all new Board Members and Representatives
 Collaborated with members on strategies to grow their revenue production for their business
 Monitored a 10 telephone-line system dispatching calls, receiving, correcting, and finding orders
 Corresponded with UPS,FEDEX, and USPS on lost, damaged, and on any products not received
 Communicated with the Advisory Board Members on all office concerns to enhance our customer service
relations
PROFESSIONAL EDUCATION:
Rising Spirit Institute of Massage Therapy Atlanta, Georgia
License Massage Therapist 2005-2006
American Banking Institute Austin, Texas 1986
Completion of Certificate
Lindsey Hopkins Vocational Technical Miami, Florida1976
Nursing Certificate
References: Available Upon Request
Rental Philosophy: Treat my clients in a professional and courteous manner