Achieve Goals in an easy step by step process.

1. Jai Shri Ram.

2. Sat Sri Akaal.

5. Contents of this presentation.
1) Greetings – Jai Sri Ram, Sat Sri Akal, As-Salamu Alaykum.
2) Favorites , Appreciation & Co-relation with Values.
3) 6 Ways to Win friends / customers.
4) Goals.
5) Goal Setting Process.
6) 6 Step Process.
7) Participative Problem Solving.
8) Pareto’s Principle.
9) Time Management & Cycle Time Reduction.
10) Total Customer Satisfaction to meet Goals and Customer
centric processes to reach Goals.
11) Feedback for continuous improvement & Ratings to
measure customer satisfaction.
12) Thought Process & Culture.

8. Happiest Day of my Life.

11. Describe your favorite movie.

13. Human & Social Engineering through Appreciation.

18. Thought Process For Goal Achievement.

19. Six ways to make friends & win customers.

20. Six Steps-Thought Process.
• Product :- Thought Process for achieving Goals.
• Customer’s expectation:- Learn to achieve Goals in a very simple way.
• Needs for Presentation:-Training Class, TV , Chart Paper.
• Process of Presentation :-It’s all in a powerful storytelling method of
Sita – lost & found , to be rescued within a month and Goals , Process &
Time are important for success.
• Mistake proof the process:- We adopt a Storytelling Method for easy &
lifelong learning & make it very easy through pictures only.
• Ensure Continuous Improvement :- By taking feedback for improvement
& customer rating in a simple way of emoji to measure feelings of
participants.

21. Goal – Hanumanji Jumping Towards Lanka.

23. Values - Ravana Kidnaps Sita ma.

24. Hanumanji meets Sita ma ; He can take her immediately
to Lord Ram but process has to be followed.

25. Process to reach the Goal- build bridge ; fight the army & win..

26. How to set a Goal….
• Goal Setting – Process – Achievement.
• Process Mapping using Six Steps.
• Participative problem solving with teamwork.
• Pareto’s Principle for goal setting, marketing &
customer satisfaction.

27. • Define it.
• Want it.
• Believe it.
• Write it down.
• Split it down.
• Review it.
• Schedule it.
• Do it.

28. Thought Process for winning a game –
How to set a Goal for total runs.

30. Roadmap for the Future-distance & time with alternative
routes is important to reach on time.

32. • Vision – Is very important to achieve Goals.
• Mission – Why we are doing the Goal setting.
• Goals – where we are , should be and could be.
• Strategy , Tactics & Process – to achieve our Goals.
• What is the Product- what is main product or service.
• How ,Habits ,Belief – detailed process for Goal
achievement.
• SMART Goals- Small , Measurable, Achievable, Realistic,
Time Bound – Like in T20 Cricket Match.

36. Six Steps- Process for achieving Goals .
• Identify the product you create or service you
provide.
• Identify the customers for your product or service
and determine what they consider important.
• Identify your needs ( to provide product / services to
satisfy customers.)
• Define the process for doing the work.
• Mistake proof the process and eliminate wasted
effort.
• Ensure continuous improvement by measuring ,
analyzing & controlling the improved process.

37. Step -1- Identify the product you create or the service you
provide.

38. Step -2 -Identify the customers for your product or service
and determine what they consider important.

39. Step -3 -Identify your needs ( to provide product / services
so that it satisfies customer.)

40. Step- 4 -Define the process for doing the work.

41. Step -5- Mistake Proof the process and eliminate wasted
effort.

42. Step -6 – Ensure continuous improvement by measuring ,
analyzing & controlling the improved process.

43. Participative Problem Solving.

44. Problem – Sita cannot be found.

45. Fact – Ravana has kidnapped Sita ma.

46. Generating Alternative Solutions .

47. Decision made to make a bridge.

48. Action.

49. Evaluate Results- Happy ending.

50. Participative Problem Solving.
Identify & Define the Problem. Data gathering.
Process Flow Chart.
Pareto Diagram.
Analyze the Facts. Brainstorming.
Cause & Effect.
Problem Analysis.
Generate Alternate Solutions. Tree Diagram.
Make a decision. Matrix Diagram.
Take Action. Arrow Diagram.
Evaluate Results. Pareto Diagram.

51. Understanding Pareto’s Principle.

52. WHAT WE LEARN FURTHER………
• Teamwork – cross functional teams .
• Total Customer Satisfaction.
• Goal Setting & Personal Commitment.
WE DEVELOP THE FOLLOWING SKILLS –
• Personal effectiveness.
• Process Orientation.
• Time Management / Cycle Time Reduction.
• Customer focus.

53. Total Customer Satisfaction.
Promptness &
Thoroughness
( not delay &
Silence.)
Fair Treatment
(not blame denial
& excuses.)
Care & Concern
(not brush off.)
Competence ,
Responsible
effort.(not
Sorry ,
Company
Policy.)

54. Marketing & Customer Acquisition Process.

55. 7 habits of Highly Effective People – Paradigm Shift.
Habits A BREAK FROM TRADITIONAL
WISDOM.
TOWARDS 7 HABITS PRINCIPLE.
Habit-1 We are a product of our environment
& upbringing.
We are a product to our choices to our
environment & upbringing.
Habit-2 Society is the source of our values. Values are self chosen & provide
foundation for decision making ,values flow
out of principles.
Habit-3 Reactive to the tyranny of the
urgent . Acted upon by the
environment.
Actions flow from that which is important.
Habit-4 Win- lose , one sided benefit. Win- win , mutual benefit.
Habit-5 Fight , Flight or compromise when
faced with conflict.
Communication solves problems.
Habit-6 Differences are threats.
Independence is the highest value.
Unity means sameness.
Differences are values and are
opportunities for synergy.
Habit-7 Entropy – Burnout on one track –
typically work.
Continuous self renewal and self
improvement.

58. Goals should be achieved keeping values in mind.

59. Restoring dignity.

60. Ramlila based on poem Ramcharitramanas is a Drama
which influences the thought & culture of Indians.

64. Jai Shri Ram.

69. Customer Feedback for improvement & Rating.
•Name :-
•What u most appreciate about the presentation:-
•What are the suggestions for improvement:-

70. References .
• Ramayana – Story of the perfect
man for Values.
• Six Sigma for Continuous
Improvement Process.
• Think & Grow Rich for thought
process & goal setting.
• How to win friends & influence
people for Total Customer
Satisfaction.
• The 7 habits of highly effective
people for paradigm shift in
thought and attitude.
• The Secret – for translating vision
into reality.