1. DERRICK BRIGHT
1808 S. Drake Street
Chicago, IL. 60623
773( 301-7995)
parkave93@gmail.com
OBJECTIVE
To obtain a challenging position with both learning and growth potential, utilizing all my skills and
abilities in an effective and profitable manner.
PROFESSIONAL EMPLOYMENT
April2002 to SEDGWICK CMS. Chicago, IL
August 2014 FMLA Specialist - Atlanta, GA & Chicago, IL
Analyze reported Family Medical Leave requests; to determine eligibility
and certification in compliance with state and federal regulations.
Establishes FMLA claims; tracks and codes documentation in
accordance with internal workflow processes.
Ensure that on-going claim management is within company service
standards and industry best practices.
Makes timely case decisions based on service expectations as
established by the client.
Communicate decisions and expectations with claimants and Clients.
Maintain professional client relationships.
Support the Total Performance Management initiative.
Customer Service Rep II
Act as primary liaison with claimants, in solving problems related to the
application process and service.
Educate and inform the claimant by telephone, written correspondence
and/or the claims system about the documentation required to process a
claim, required time frames, payment information and claim status.
Assign new claims to the appropriate claims handler.
Participates in and maintains a quality service culture within the
Customer Service Team.
Processes escalated calls within the guidelines and timelines as
established in the client customer service instructions.
Training new Customer Service Representative I colleagues as needed.
Support the Total Performance Management initiative.
Administrative Claims Clerk Chicago, IL
Type form letter and process the initial packets for claimants.
Set up, maintain and locates claim files.
Conduct computer data entry and processing; document claim files in
the system correctly.
Collects and weigh outgoing mail to determine postage required via the
Pitney Bow postage meter; Fed-X, UPS and messenger service.
Order all of the office supplies; stock supplies throughout facility.
November 2001 to LAKESHORE STAFFING GROUP. Chicago, IL.
March, 2002 Office Assistant / Mail Clerk
Distribute and retrieve mail from five departments daily.
Daily filing of up to 200 documents and folders.
Setting up new cabinets for added filing space.
Managing inventory of office supplies, insuring stock is always available.
Send overnight and messenger outgoing mail.

2. January 1999 to COMCAST BROADBAND formerly AT&T BROADBAND. Oakbrook, IL.
January, 2001 Customer Service Representative II
Providing resolution for 75 to 100 customer inquiries by providing
appropriate trouble shooting techniques, billing service, programming &
maintenance information and processing customer payments via checks
and credit cards.
Maintaining customer account records, entering and retrieving
information through CSG, Cable Data and Windows systems.
April 1998 to ALLSTATE LIFE INS, via KELLY Service Barrington, IL
December, 1998 Customer Service Representative
Answering and responding to inquiries of 100 to 150 inbound calls.
Performing daily transactions; (downgrading policy, premium refunds).
Participating in production, improving activities, training & coaching.
May, 1996 to 3COM formerly US ROBOTICS. Mount Prospect, IL.
January, 1998 Inventory Associate I
Internal and external customer service with various departments
and vendors.
Knowledge of inventory principles while using specialized equipment.
Material shelving, carousel operations, repetitive order pulling,
filling IPO orders.
Material transferring, daily cycle counting and semi - annual inventory.
June 1995 to SPRINT INTERNATIONAL. Rosemont, IL.
May, 1996 Department Assistance II
Typing and distributing of memos and letters, for customers and staff.
Maintain customer database for proper mail distribution.
Operate message center, handling telephones and fax machines.
Distribute mail to entire customer service staff, supervisors and
managers.
Franklin, Osterman, business cards, and all other office supply ordering.
September 1993 to HOUSEHOLD INTERNATIONAL HRSI/HMS NA. Wood Dale, IL.
May, 1995 Customer Service Representative.
Efficiently handled 100 to 150 incoming calls in a professional manner
while meeting departmental standards via various systems.
Assessed situation and utilized analytical skills and available reference
data to provide resolution to inquiries while promoting excellent customer
service in a consistent manner.
December 1991 to SWITCHCRAFT, INC. Chicago, IL.
September, 1993 Material Handler
Oversaw the daily operations including; internal deliveries, shipping and
receiving of parts, picking and packing orders for shipping and daily cycle
counting.
EDUCATION HUGH MANLEY HIGH SCHOOL. Chicago, IL.
Diploma 1987