1. Denise M. Rocha
Qualifications
Strong interpersonal, communication and organizational skills as evidenced by vast experience that combines
knowledge of patient care coordination with clinical project management, clinical software configuration, training
and implementation. Experience also includes medical management processes including disease management, case
management and discharge planning.
Licensed as a Registered Nurse, MA license number 194573
Experience September 2008 – present Lowell General Hospital Lowell, MA
Nursing Informatics Specialist (2009 – present)
Development and implementation of EMR education programs for all new employees as well as
collaboration with Cerner Learning Services team for ongoing project education needs. Responsibilities
include development & coordination of training programs, workflow analysis and modification, training
database management and modification and creation of educational materials used within Lowell General to
support ongoing excellence in electronic documentation. Participate in multiple development components
of project implementations as part of integrated team. Lead for multiple EMR system implementation
projects for both inpatient and ambulatory platform. Oversight of service requests and coordination of
testing and implementation of these SR’s as well as bug fixes and package upgrades. Resource on many
hospital projects and councils. Council chair for Nursing Informatics Shared Governance council. As well
as member of Professional Development and Nursing Practice councils.
Quality Improvement Specialist (11/13 – 9/2014)
Responsibilities include daily monitoring of current census for patients whose clinical care is at risk for non-
compliance with core measure regulations ad standards. Monthly / Quarterly data extraction and entry for
CMS and Medicaid patients for Pneumonia patients identified for survey, management of Internal Medicine
and Family medicine departments that requires working closely with department chiefs to coordinate
department meetings, arrange guest speakers, etc… Participate in multiple processes related to Internal
Medicine including review of cases for Mortality Review, Mortality and Morbidity Review (Peer Review),
and potential complications related to inpatient hospitalization. Also participated in assigned projects such
as development of documents for Meaningful Use Stage Two and Lighthouse Reports.
Registered Nurse, Medical Surgical Staff RN / Charge Nurse (2008-2009)
Provide nursing care to inpatient population on 21 bed acute medical surgical unit. Charge nurse
responsibilities including unit management, oversight and support to nursing staff. Responsible for
providing care to assigned patients in accordance with doctor’s orders, nursing standards, scope of nursing
practice, and facility policies and procedures.
April 2008 – August 2008 Partners Health Care Wellesley, MA
Clinical Applications Analyst II, supporting Brigham and Woman’s Hospital
Project management and participation for development and implementation projects including collaboration
with operations for project planning, implementation, issue resolution, and enhancement development.
Also experienced with QA project planning, requirements definition, design and specification reviews.
Participate in execution of test plan, issue identification, documentation and problem solving.
April 2007 – April 2008 Dovetail Health Needham, MA
Clinical Operations Project Manager &Geriatric Care Manager
Lead project teams for the purpose of analyzing business requirements and implementing business
solutions.
Responsible for developing clinical project plans, managing project activities, coaching and guiding team
members, and reporting project status to management.
On-site liaison for sales and marketing of healthcare programs being implemented as contractual
arrangement with various business partners. Provide care management services to elderly clients & their
families including comprehensive nursing assessments, identification & coordination of required home
services and daily tele-monitoring.
102 Meadow Creek Drive
Dracut MA 01826
978-455-2923 / 617-872-2673 (cell)
DeniseRocha@comcast.net

2. March 2004 – April 2007 Harvard Pilgrim Health Plan Wellesley, MA
Clinical QualityPrograms Management doingintermittent project workonas needed basis including
Medical Record Review for annual HEDIS project that runs late March – May.
Asthma Disease Management
Medical Technology Research Analyst
August 2001 – June 2003 Tufts Health Plan Watertown, MA
Project Leader, IS Business Account Management supporting Clinical Services
Lead project teams for the purpose of analyzing business requirements and implementing business
solutions. Responsible for developing project plans, managing project activities, coaching and guiding team
members, and reporting project status to management.
January 1999–August 2001 CareGroup Provider Service Network (PSN) Boston, MA
Medical Management / Case Management Project Leader, CareGroup Information Systems
Project management for development and implementation IS projects throughout Caregroup Managed Care
entities including collaboration with business operations for project planning, implementation, issue
resolution, and software enhancement development.
Experience with QA project planning, requirements definition, design and specification reviews. Participate
in execution of test plan, issue identification, documentation and problem solving.
Analyze and document business requirements and functional specifications to support projects and medical
management operational system requirements.
Use of technology and business knowledge to support new system development, identify problems, and
create suitable alternative IT solutions.
Participation in implementation of system upgrades and enhancements; Support version and change control
processes. Development of report requests, system enhancement requests & application specific workflows.
Development and maintenance of case management operations newsletter for distribution to CareGroup
affiliated medical management staff.
1992–1998 Private Health Care Systems (PHCS) Waltham, MA
Re-engineering coordinator, Medical Management Business Systems (April 1997 - December 1998)
Client-Server application configuration, QA testing and documentation
Utilization Management and Case Management Workflow development / modification in preparation for
implementation of new medical management application; Project management for coordination and
implementation of testing and rollout to the organization including development of end-user training manual
training of super users and medical management staff members; ongoing rollout / implementation support.
Utilization Review Nurse, Medical Management (1992 -April 1997)
Team Supervisor for Utilization Review Team
Telephonic Clinical Review & Case Management Coordinator with specialty training in transplant review.
Education
Bunker Hill Community College, Charlestown MA-Associate Degree Science andNursing, June1990
Rivier University, NashuaNH – Scheduledgraduation May2017,BSN; Current GPA3.9
Denise Rocha, RN
102 Meadow Creek Drive, Dracut MA 01826
DeniseRocha@comcast.net
References Furnished Upon Request

3. Achievements
Member Sigma Theta Tau National Nursing Honors Society
Member New England Nursing Informatics Consortium (NENIC)
Denise Rocha, RN
102 Meadow Creek Drive, Dracut MA 01826
DeniseRocha@comcast.net
References Furnished Upon Request