1. Heather Johnson
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Objective: Actively pursuing opportunities to where I can leverage my problem solving skills, experiences
and qualities into a challenging position to further my professional business development.
Education: Ottawa University Brookfield, Wisconsin
 Bachelor of Arts in Healthcare Management,2008
Waukesha County Technical College Pewaukee,Wisconsin
 Associate Degree in Administrative Assistant, 2003
Waukesha County Technical College Pewaukee,Wisconsin
 Certificate in Health Unit Coordinator, 1999
Experience:
2007 – Present Waukesha Memorial Hospital
Quality Specialist (Full-time) Medical Staff Services
 Communicates with physicians for all aspects of the peer review process
 Supports a multitude of department specific chart review and medical staff peer review
meetings, projects, and processes
 Recommends appropriate utilization for the MIDAS system to provide data and reports
for medical staff quality initiatives
 Develops reports and focus studies for internal physician quality initiatives,
Credentialing Committee, and Peer Review Committees
 Maintains patient satisfaction physician honor roll based on Press Ganey comments
 Provides administrative support to department staff, Director, Vice President Medical
Affairs, and medical staff leadership
 Supports Kronos timekeeping and schedules
 Oversees and approves department PTO requests in SharePoint and Kronos
 Assists with policy updates
 Provide coverage in alternate department roles such as CME coordinator and front
office
 Attend and take minutes at monthly Medical Executive meetings, department and
division meetings
 Collaborate with IT on process improvements
 Assist with planning of physician events
 Good relationship with physicians on medical staff
 Understanding of physician relation aspects
 Assisted with patient complaint process
2002 – 2007 Waukesha Memorial Hospital
Quality Assistant (Full-time) Medical Staff Services
 Worked with Medical Staff Quality Manager to prepare and distribute agendas,
minutes, notes, reports, and other support material for the Medical Quality
Improvement Committee, Peer Review Committee, and Case Review meetings in a
timely and accurate
 Worked with Health Information Management Department in requesting charts for
review
 Coordinated materials, files, and projects, which facilitate the efficient functioning of
the Medical Staff Quality Improvement and Peer Review process

2.  Supported the Medical Staff Quality Manager in regard to other correlating departments
with written communications, time card editing, expense request to accounting, and
conference registration
1999 – 2002 Moreland Ear,Nose, and Throat
Receptionist/Records/Medical Assistant
 Scheduled appointments, surgeries, and other related procedures
 Maintained Medical Records Department as well as patient care areas
 Collected and enter up-to-date and accurate patient information into the computer
system
1997 – 2000 Moreland Medical CenterX-ray
Receptionist
 Scheduled appointments
 Collected and entered up-to-date and accurate patient information into the computer
system
 Pulled X-ray files
1996 – 1998 Moreland Family Medicine Associates
Medical Records
 Filed, organized, and pulled charts
 Copied all out-going records to facilities
Volunteer Work: Girl Scout Leader; Waukesha SchoolDistrict, leader for three grade levels. Teach the
girls to be respectful to one another, crafts,and educational field trips
Site Council Member; Waukesha Elementary School, Provides input and planning for
school resources and activities
PTO Vice President; Waukesha Elementary School, Work collaboratively with the
president, principle, board members, and parents on planning school functions and
student activities
Certificates:
 AIDET, 2014
 Just Culture Training, 2012
 PHC Change Agent Course Completion, May 2011
Skills:
 Microsoft Office 10
 Kronos
 Epic
 Midas
 Cactus
 Business Objects
 Risk Monitor Pro
 Able to work under pressure, Team Orientated
 Able to interact with diverse population and enjoy challenges
References: Available upon request