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The Subject Matter Expert

Who is SME?
Why he is so important?
How it's better to collaborate with SME?

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The Subject Matter Expert

  1. 1. The Subject Matter Expert Denis Bazhin, Jan 2017
  2. 2. Context and scope 2/2  Q: Who is the target audience of this document?  A: The target audience of this document is any person interested in SME role description  Q: What is the scope of this document?  A: The scope is the facilitation of Subject Matter Expert (SME) Role description throughout business domain. Applying it to a particular service context or finding the most appropriate SME actions in any given situation is not a part of the scope.  Q: This description only deals with the logical and mechanical aspects. What is the main purpose of SME?  A: There are many definitions of SME role and many aspects to it. SME could help to setup a centralized business domain context approach to provide the technology and services that enable software development in the most effective and efficient way
  3. 3. Context and scope 1/2  Q: What is a business domain?  A: Business domain is a logical part of the software development/testing or other service provided by Company. It could be customer – oriented domain, e.g. Costomer-UNIT, or service-oriented domain, e.g. QA  Q: What is a business domain context?  A: Business domain context is a set of properties of a particular business domain, e.g. service type and specificity, customer specificity, current business domain targets, etc.  Q: Can SME role be scaled?  A: Yes, SME role could be scaled with the same way as business domain scaled, e.g. business domain could be a business unit of organization, and it could be the whole organization too depending on the business development approach.
  4. 4. Background The evolution of complex and distributed commerce requires the implementation of training design and development models that capture and mold the expertise of subject matter experts (SMEs)
  5. 5. The Subject Matter Expert defined as “that individual who exhibits the highest level of expertise in performing a specialized job, task, or skill within the business domain” SMEs possess in-depth knowledge of the subject you are attempting to document an SME is often an expert contracted or assigned by an organization to consult on the training being created
  6. 6. The Subject Matter Expert  Responsibilities:  Support the definition of business processes throughout business domain  Determine and support the implementation of a business policy, generally by providing the following:  the contents for the business rules that enforce the policy;  the process contexts in which the rules are applied  Oversee the execution of that policy via business rules applied. Such oversight includes confirming that the implemented rules fully and faithfully correspond to the intended policy.  Once Rule Writers have created the first set of rules, the SME reviews the rules, and the rule flow to give feedbacks on the logic and pattern used.  Review the results of testing and simulation  Manage business vocabulary  Resolve business issues relating to business rule execution.  Be accountable for the quality of the business rule  Approve major changes to business rule
  7. 7. The Subject Matter Expert the Subject Matter Expert has a strong business knowledge and experience, some management skill, effective communication, leadership, decision making skills.
  8. 8. The Subject Matter Expert the SME is not responsible as a primary owner, of any task. He is more a source of knowledge to transfer into the rule base system.
  9. 9. Business sub-domain Single Point of Contact (SPOC) Request in knowledge SME SPOC Business sub-domain A source of knowledge Context: • Service type specificity • Customer specificity • Business targets information is time- sensitive accuracy is important focal point of information External business service interface
  10. 10. Business sub-domain Single Point of Contact (SPOC) Request in knowledge SME SPOC Business sub-domain A source of knowledge Context: • Service type specificity • Customer specificity • Business targets SPOC responsibilities: • Participate In business sub-domain service strategy planning • Formulate business sub-domain service requirements • Transfer service knowledge to business sub-domain level • Coordinate service knowledge transfer from business sub-domain (expertise sharing) • Coordinate service-related information distribution within the business sub- domain
  11. 11. The Subject Matter Expert SME Business sub-domain X Head MGM Key persons SPOC Business sub-domain Y Head MGM Key persons SPOC Business sub-domain P Head MGM Key persons SPOC Business sub-domain Z Head MGM Key persons SPOC Centralized business domain service evaluation, setup and evolution
  12. 12. Contact https://www.linkedin.com/in/denis-bazhin https://www.facebook.com/chillamb

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