Brian Tracy is seeking a position that utilizes his computer repair and customer service skills. He has over 9 years of experience in PC repair and preventative maintenance. His work history includes positions in technical support, broadband installation, auto parts delivery, and photo processing. Tracy has an Associate's Degree in Computer Service Technician from Blackhawk Technical College. He is proficient in MS Office, Apple computers, and has expert level skills in PC repair, customer service, and preventative maintenance.

1. Brian Tracy
1506 West Grand Ave
Beloit Wisconsin, 53511
608-314-4141
Brrobtracy@gmail.com
Objective
To bring your company a well-rounded, charming, fast learner, who has a vast
knowledge of computer repair and great customer service skills. I am always
prepared for a fast work environment and meeting short deadlines; also great with
new challenges, it’s a way to learn and grow.
Work Experience
ABC Supply Co.
10/2015 – Present, Technical Support
Supporting employees around the country with my fellow collegues at the Help
Desk. Several examples of my duties but not limited to:
 AS400 POS, CAT POS, TCI POS
 Printer Setup and Support
 PC Support/ Network Support
 Cellular Phone Support, Tablets, Laptops
 Active Directory, Adding employees/ termination requests
 Window Program installs
 Citrix
 Terminals
Charter Communications
7/2014 – 10/2015, Advanced Broadband Installer
As an ABI my duties are as follows:
 Disconnects and Downgrades
 Installation of all Cable and Phone
 Providing technical support
 Trouble Calls
 Customer support
 Ensuring customers have the best possible experience and trust in my
professional ability to install or fix within a timely manner
 Fixing peds, lockboxes, MDU’s, and doing Tap clean ups
Advance Auto Parts
6/2012 – 7/2014, Mobile Parts Pro

2. Delivering auto parts to our commercial customers and making additional sales
with items of the day which occur every Tuesday and Thursday.
Selected Contributions:
 Delivering auto parts in a safe timely manner
 Keeping up on maintanence/clean with company vehicle
 Customer Service
 Organizing parts so they are delivered to the right customer
Blackhawk Technical College
9/2011 – 12/2012, Work Study, Janesville, Wisconsin
Provide customer service to students who do not have a student ID or would like a
gym membership card.
Selected Contributions:
 Making sure the student fills out the information correctly.
 Filing gym membership forms.
Walgreens
11/2009 – 07/2011 Photo Specialist, Madison/ Beloit, Wisconsin
Developed high quality photos for customers also provided customer service. Fixing
photo machines when they would break down, cleaning and swapping out
chemicals. Helped keep a clean and safe work environment along with stocking
shelves with merchandise.
Selected Contributions:
 Multiple recognitions from customers and managers for great customer
service.
 Prioritizing customers’ orders also giving a reasonable time frame when to
come back for their pictures.
Blackhawk Technical College
10/2008 – 5/2009 Computer Service Technician Lab Assistant, Janesville, Wi
Aided in helping Instructor and fellow students. I would organize computer
parts and keep the class room clean. When students needed help with
computer issues I would help them figure out the problem and show them how
I knew what was wrong.
Selected Contributions:
 Recognition from instructor for providing good service to students.
 Deans list
Education
1/2008 – 5/2009, Blackhawk Technical College, Wi
 Computer Service Technician Associates Degree
9/2011 – 5/2012, Blackhawk Technical College, Wi
 Two Semesters in Criminal Justice

3. Skills
Skill Name Skill Level Last Used/Experience
PC Repair Expert Currently used/9 years
MS Office Intermediate Currently used/6years
Apple Computers Intermediate Currently used/5years
Preventative Maintenance Expert Currently used/9years
Customer Service Expert Currently used/4years
Time Management Intermediate Currently used/4years
References:
 Adam Winkofsky
Assistant Manager
(608) 751-7106
 Robert Lee
Computer Service Technician/ Instructor/ Supervisor
(608) 757-7645
 John McKillips
Commercial Manager
(608) 365-8991
 Tammy Patterson
Store Manager
(608) 365-1904