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Guerrilla Tactics for the Hostile, Difficult,
Disengaged, and Over-Engaged Participant
David O. Saenz, PhD, EdM, LLC
wexfo...
Designed for this guy
Being prepared
to facilitate a
group takes
some planning
and
forethought….
Things don’t just happen naturally!!
There will be a few
difficult moments
And some days you won’t know which way to turn
One member may hijack your goals
Meeting
is going
nowhere-
some
folks just
don’t get
it or
don’t
know
why
they’re
there
One member intimidates others
Signs your group may be struggling
When a difficult group turns you into the….
Invisible
Facilitator
Angry and
impatient
Facilitator
Demanding, overbearing facilitator
Chain
smoker
How to
know your
meeting is
headed
south
Group
members
squawk
about the
little stuff
Too much
confusion
You carry
the
group’s
weight
Everyone
relies on
you to do
all the
driving
(talking)
Too
much
discord
1
member
is the
center of
attention
The meeting
is stuck… in a
rut
and…………
Going
nowhere
fast
Be prepared
1st things 1st- be aware of emerging difficult members
The Passive-
Aggressive
Participant
The
manipulative
participant
The annoying participant
Angry or
Hostile
participant
The
disengaged
and dis-
interested
The vengeful participant
The self absorbed participant (PT Barnum Law)…
Those suffering from mental illness
The prima donnas
The over-eager
pleaser, excessive
talker… will
do/say anything
to please others
The art of smooth facilitation… manages 75-80% of most people issues
Essentials for
running a smooth
group-- 60-80%
reduction in self
absorbed…
narcissist…
premadonna…
mouthy… vengeful…
disen...
Group
imprinting
Most of us have a 2nd chance to
make a 1st impression
Share the
limelight
so others
can lead
and
become
stronger
Never
underestimate
the effect of a
powerful
meeting.
Your job is
not to
uncover
every detail
or
underlying
issue…
I don't know who you are. I don't know what you want. If you are looking for ransom, I can tell you I don't have money.
Bu...
Know your limitations
Know
where
you’re
going…
have a clear
direction
Have
ground
rules…
remind
group at
beginning
of every
meeting
Create Healthy Boundaries
Know well
that the
facilitator
is the role
model
Understand the stages of a group
Be calm, be
patient, be
clear
The
internal
debate…
worst
parenting…
people of
Walmart
or… best
foods for
high level
guests???
How it all
started…
ant egg
breakfast
… blood
burritos…
What to serve important guests… ensures your popularity!
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
Guerrilla Tactics for the Difficult Client (2015)
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Guerrilla Tactics for the Difficult Client (2015)

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Strategies for running groups in addictions counseling and group practice

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Guerrilla Tactics for the Difficult Client (2015)

  1. 1. Guerrilla Tactics for the Hostile, Difficult, Disengaged, and Over-Engaged Participant David O. Saenz, PhD, EdM, LLC wexfordpsychologist.com cranberrypsychologist.com e: dosaenz@psych-consulting.com 412.853.2000
  2. 2. Designed for this guy
  3. 3. Being prepared to facilitate a group takes some planning and forethought….
  4. 4. Things don’t just happen naturally!!
  5. 5. There will be a few difficult moments
  6. 6. And some days you won’t know which way to turn
  7. 7. One member may hijack your goals
  8. 8. Meeting is going nowhere- some folks just don’t get it or don’t know why they’re there
  9. 9. One member intimidates others
  10. 10. Signs your group may be struggling
  11. 11. When a difficult group turns you into the….
  12. 12. Invisible Facilitator
  13. 13. Angry and impatient Facilitator
  14. 14. Demanding, overbearing facilitator
  15. 15. Chain smoker
  16. 16. How to know your meeting is headed south
  17. 17. Group members squawk about the little stuff
  18. 18. Too much confusion
  19. 19. You carry the group’s weight
  20. 20. Everyone relies on you to do all the driving (talking)
  21. 21. Too much discord
  22. 22. 1 member is the center of attention
  23. 23. The meeting is stuck… in a rut and…………
  24. 24. Going nowhere fast
  25. 25. Be prepared
  26. 26. 1st things 1st- be aware of emerging difficult members
  27. 27. The Passive- Aggressive Participant
  28. 28. The manipulative participant
  29. 29. The annoying participant
  30. 30. Angry or Hostile participant
  31. 31. The disengaged and dis- interested
  32. 32. The vengeful participant
  33. 33. The self absorbed participant (PT Barnum Law)…
  34. 34. Those suffering from mental illness
  35. 35. The prima donnas
  36. 36. The over-eager pleaser, excessive talker… will do/say anything to please others
  37. 37. The art of smooth facilitation… manages 75-80% of most people issues
  38. 38. Essentials for running a smooth group-- 60-80% reduction in self absorbed… narcissist… premadonna… mouthy… vengeful… disengaged… annoying behavior
  39. 39. Group imprinting
  40. 40. Most of us have a 2nd chance to make a 1st impression
  41. 41. Share the limelight so others can lead and become stronger
  42. 42. Never underestimate the effect of a powerful meeting.
  43. 43. Your job is not to uncover every detail or underlying issue…
  44. 44. I don't know who you are. I don't know what you want. If you are looking for ransom, I can tell you I don't have money. But what I do have are a very particular set of skills; skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you let my daughter go now, that'll be the end of it. I will not look for you, I will not pursue you. But if you don't, I will look for you, I will find you, and………………………………………….. Know your role
  45. 45. Know your limitations
  46. 46. Know where you’re going… have a clear direction
  47. 47. Have ground rules… remind group at beginning of every meeting
  48. 48. Create Healthy Boundaries
  49. 49. Know well that the facilitator is the role model
  50. 50. Understand the stages of a group
  51. 51. Be calm, be patient, be clear
  52. 52. The internal debate… worst parenting… people of Walmart or… best foods for high level guests???
  53. 53. How it all started… ant egg breakfast … blood burritos…
  54. 54. What to serve important guests… ensures your popularity!

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