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Guerrilla Tactics for the Difficult Client (2015)

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Strategies for running groups in addictions counseling and group practice

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Guerrilla Tactics for the Difficult Client (2015)

  1. 1. Guerrilla Tactics for the Hostile, Difficult, Disengaged, and Over-Engaged Participant David O. Saenz, PhD, EdM, LLC wexfordpsychologist.com cranberrypsychologist.com e: dosaenz@psych-consulting.com 412.853.2000
  2. 2. Designed for this guy
  3. 3. Being prepared to facilitate a group takes some planning and forethought….
  4. 4. Things don’t just happen naturally!!
  5. 5. There will be a few difficult moments
  6. 6. And some days you won’t know which way to turn
  7. 7. One member may hijack your goals
  8. 8. Meeting is going nowhere- some folks just don’t get it or don’t know why they’re there
  9. 9. One member intimidates others
  10. 10. Signs your group may be struggling
  11. 11. When a difficult group turns you into the….
  12. 12. Invisible Facilitator
  13. 13. Angry and impatient Facilitator
  14. 14. Demanding, overbearing facilitator
  15. 15. Chain smoker
  16. 16. How to know your meeting is headed south
  17. 17. Group members squawk about the little stuff
  18. 18. Too much confusion
  19. 19. You carry the group’s weight
  20. 20. Everyone relies on you to do all the driving (talking)
  21. 21. Too much discord
  22. 22. 1 member is the center of attention
  23. 23. The meeting is stuck… in a rut and…………
  24. 24. Going nowhere fast
  25. 25. Be prepared
  26. 26. 1st things 1st- be aware of emerging difficult members
  27. 27. The Passive- Aggressive Participant
  28. 28. The manipulative participant
  29. 29. The annoying participant
  30. 30. Angry or Hostile participant
  31. 31. The disengaged and dis- interested
  32. 32. The vengeful participant
  33. 33. The self absorbed participant (PT Barnum Law)…
  34. 34. Those suffering from mental illness
  35. 35. The prima donnas
  36. 36. The over-eager pleaser, excessive talker… will do/say anything to please others
  37. 37. The art of smooth facilitation… manages 75-80% of most people issues
  38. 38. Essentials for running a smooth group-- 60-80% reduction in self absorbed… narcissist… premadonna… mouthy… vengeful… disengaged… annoying behavior
  39. 39. Group imprinting
  40. 40. Most of us have a 2nd chance to make a 1st impression
  41. 41. Share the limelight so others can lead and become stronger
  42. 42. Never underestimate the effect of a powerful meeting.
  43. 43. Your job is not to uncover every detail or underlying issue…
  44. 44. I don't know who you are. I don't know what you want. If you are looking for ransom, I can tell you I don't have money. But what I do have are a very particular set of skills; skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you let my daughter go now, that'll be the end of it. I will not look for you, I will not pursue you. But if you don't, I will look for you, I will find you, and………………………………………….. Know your role
  45. 45. Know your limitations
  46. 46. Know where you’re going… have a clear direction
  47. 47. Have ground rules… remind group at beginning of every meeting
  48. 48. Create Healthy Boundaries
  49. 49. Know well that the facilitator is the role model
  50. 50. Understand the stages of a group
  51. 51. Be calm, be patient, be clear
  52. 52. The internal debate… worst parenting… people of Walmart or… best foods for high level guests???
  53. 53. How it all started… ant egg breakfast … blood burritos…
  54. 54. What to serve important guests… ensures your popularity!

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