1. Daniel Jerome Cosgrove
E-mail: daniel.cosgrove.2448@hotmail.com
Linkedin: www.linkedin.com/pub/daniel~cosgrove/8b/92a/386
Cellular Mobile: 269-967-4299
Work History
UnitedParcel Servicevia Cor-Tech International December 2015 toDecember 2015
Customer service/Package Handler
 Assistedcustomers with process package delivery order.
 Assistedcustomers receive their packages usingUPShandheld.
 Checkedin undeliverable packages.
Habitat for Humanity, Restore June 2015 to August 2015
Volunteer sales manager
 Developedsales journal.
 Developedsales analysis basedon usage.
 Developedperformance evaluationanduse for evaluatingteam members.
E-bay seller andbuyer, Battle Creek, MI June 2001 to present
Sub-contractor/Service manager
 Selling personal items.
 E-bay positive score of 105, includes bothsellingandbuying.
 Allowedme to become familiar withPaypal payment system.
 Allowedme to learn E-bay’s data entrysystem.
West Columbia Shell, Battle Creek, MI December 1998to April 2009
Cashier
 Assistedwith efficient andaccuracy day-to-day operations; addressedinventorycontrol andmanagement
concerns; completedinventory sheets’ dataentry
 Addressed customer questions andconcerns; ensuredthe best possible customerservice experience
 Processedtransactions andexecutedbatch-stylereports
Jackson Hewitt Tax Service, BattleCreek, MI January 2005toFebruary2005
Tax Preparer
 Completedindividual taxreturns; suggestedbank products andrefundoptions.
 Ensuredthat service was performedprofessionallyandprovide superior customer service.
 Ensuredthat service was performedprofessionallyandprovide superior customer service.
Jackson Hewitt Tax Service, BattleCreek, MI January 2006toFebruary2006
Tax Preparer
 Completedindividual taxreturns; suggestedbank products andrefundoptions.
 Ensuredthat service was performedprofessionallyandprovide superior customer service.
Battle Creek Flower Exchange, Battle Creek April 2003 to August 2006
Sub-contractor of power-washingservice
 Producedinvoices usingExcel; workedwithinQuickBooks; collectedservice fees; processedbank deposits;
customer service; power-washeddeliveryvehicles.
Burger King, Battle Creek,MI June 1995 to April 1999
 Assistedin the kitchenanddiningroom.
 Assembledsandwiches accordingto franchise standards.
Education
Devry University, KellerGraduate School, online, Downers Grove,IL March 2017
Masters of Science of Accountancy
Universityof Phoenix, on-line,Phoenix, AZ | Battle Creek,MI June 2007
Masters of Business Administration
Davenport University,Battle Creek,MI December 2004
Bachelor certificate of Business Administration of Management
Western MichiganUniversity August 2001
Bachelor of Business Administration (BBA)| Concentration: Accounting
KelloggCommunityCollege, Battle Creek, MI August 1998
Associates of Arts| Concentration:General Business andAccounting
Battle Creek Central June 1995
State of MichiganSecondary EducationDiploma | Concentration: Business
Professional Development and Certification
ServSafe Certificationvia National Restaurant Association October 2015toOctober2018