2. City of Charlotte Storm Water
Services
Program Manager
Watershed Area
Managers
Project Managers
Project Coordinators
Construction
Supervisor
Construction
Inspectors
Program Manager
Senior Engineer-PCCO
Administration
Senior Water Resources
Engineer
Permitting and Mitigation Bank
Administrator
Water Quality Planner
Water Quality Administrator
Water Quality Educator
Water Quality Modeler
Wetlands Specialist
Senior Water Quality Specialist
Division Manager
Program Manager
Senior Engineering Program Manager
Drainage Area Supervisors
Drainage Specialists
Construction Inspectors
Engineering Team Water Quality Team
Maintenance Team
Working
Together
3. City of Charlotte Storm Water
Services
Flood Control: initiates and manages
Capital Projects and Minor Capital
Projects
Stream Restoration: manages
Ponds: manages
BMP’s: manages
NIP’s and TIP’s: Technical Resource for
E&PM Project Managers
Team Assignments: review of
management processes
Permitting Compliance
(NPDES)
Watershed Planning: initiates
Stream Restoration: ranking,
monitoring and mitigation
banking
Ponds: ranking and monitoring
BMP’s: monitoring, mitigation
banking
Water Quality Education
Ordinance Administration
Water Quality Modeling
Permitting (401/404):
submittals, reviews
Project Types and Personnel Responsibilities
Customer Service Requests
A’s, B’s and C’s
Maintenance for Eteam and WQteam
projects- as needed
Engineering Team Water Quality Team
Maintenance Team
4. City Council sets Focus Area Goals- “Protect stream
corridors, ponds, and wetlands through public acquisition of
additional conservation easements and enhancing existing buffers”
Division Manager works with the Program Managers
to set Division and Program Goals which include
starting a specific number of new projects each Fiscal
Year.
These goals are based upon:
* Projects currently underway and that are to complete construction
* Available monies (Operating Budget and Budget Projections)
* Available project manager and consultant workload
Program Managers work with their teams and with
set criteria to rank the priority of projects to set Team
and Individual Project Goals.
City of Charlotte Storm Water
Services Getting Started:
Ranking Projects and Fiscal Year (FY) Goal Setting
6. Engineering Team:
Typical project costs between 3
and 9 million
Maintenance Team:
Typical project costs between
20,000 and 50,000
Water Quality
Team:
Typical project costs between
500,000 and 3 million
55%
33%
12%
24
14
5.1
Available Monies
FY-11 Operating Budget in Millions of Dollars ($)
Division and Program Goals
Budget Projections-
Based upon Spreadsheets updated Quarterly by
Project Managers and Program Managers
7. Budget Growth by Program
19.4
21.9 21.0
22.2
24.1
9.3 9.6
11.4 11.2
14.0
3.9 4.0 5.1 4.3 4.4
0.0
5.0
10.0
15.0
20.0
25.0
30.0
2007 2008 2009 2010 2011
Flood Maintenance Water Quality WQ less mitigation fees
+ 24%
+ 50%
+ 13%
Water Quality
5-year
growth
Allocation between teams changes as needed
+Storm Water Fee Increases are approved by City Council
8. Workload for Project Managers
Division and Program Goals
There are currently 15 Project Managers and # Projects.
9. Project Schedules and Budget:
Internal Information Tracking Process
Primavera-Project Manager and
Program Manager Overview
Dashboard-City Engineer and
Division Manager Overview
10. “Stream Restoration
Opportunities”
Red = Sampled and impaired
waters
Tan = Lands contributing
polluted runoff to impaired
waters
Self Mitigation
of Flood Control
Projects
Self Mitigation
of NIP and Tip
Projects
Maintenance of
Open Channel
Areas- Citizen
Requests
*Ranked Stream
Restoration
Projects*-
Greatest
Potential
& Credits are
Banked
Working Together
Rank Projects of Priority of
need within a basin: Yadkin
and/or Upper or Lower
Catawba
11. Self Mitigation of
Flood Control
Projects
Process:
Site visit at the beginning of planning
with the E-team Project Manager, Water
Quality Team Wetlands Specialist and
Mitigation Bank Permitting Administrator,
and the M-team Drainage Area Specialist.
Purpose is to determine the potential
impacts of improvements to the open
channel areas, potential of enhancement or
restoration techniques to the open channel
areas and the potential for self mitigation of
the project.
Result is to contact the governing
permitting agencies, provide the planning
phase self mitigation proposal and to work
through the review process to ultimately self
mitigate the project.
So the project is ranked…Now What?
12. Self Mitigation of NIP
and TIP Projects
Process:
Site visit at during Preliminary Design
with the Engineering Service Project
Manager and the E-team Project Manager,
assigned to review (ETA), Water Quality
Team Wetlands Specialist and the M-team
Drainage Area Specialist.
Purpose is to determine the potential
impacts of improvements to the open
channel areas, potential of enhancement or
restoration techniques to the open channel
areas and the potential for self mitigation of
the project.
Result is to contact the governing
permitting agencies, provide the project
plans for review of self mitigation and to
work through the review process to
ultimately self mitigate the project.
13. Maintenance Team
Projects
Process:
Site visit to determine the
problem.
Ranking of the problem .
A-Highest Priority Level:
Immanent Failure of System
B-Middle Priority:
C-Lowest Priority: Channel
Erosion/Bank Stabilization
Result is this within a current
flood control or current stream
restoration project area? If YES-
then assigned to that project.
If NO- then handled by the
mteam as a localized fix.
So the priority level is assigned…Now What?
14. Flood Control Problems & Maintenance
Requests = Water Quality Needs
More Citizen Requests
for fixing Channel
Erosion Problems “C’s”
will come, furthering
the maintenance
backlog
The flooding problems,
the “C requests” and
the Quality problems
are all associated with
one another
15. Mitigation Bank
Projects: Stream
Restoration and
BMP’s
Process:
Ranking prior to Feasibility.
Site visit during Feasibility with
the IRT, E-team Project Manager,
Water Quality Team Mitigation
Bank Administrator, the Consultant
and the M-team Drainage Area
Specialist.
Purpose is to determine the
potential for mitigation credit which
will ultimately be placed in the
mitigation bank.
Result is to provide construction
documents and reports to the IRT
for review and approval and to
work through the review process to
ultimately receive mitigation credit
for the project to utilize for projects
which cannot self mitigate.
So the project is ranked…Now What?
16. Stream Restoration Projects:
Sample Process…Work in Progress
Phase I EA
Draft Feasibility Report :Final Feasibility Report
IRT Field Walk Meeting Minutes
Plats concurrent with Survey/Geotech submittal
Workshop # 1 (Only submittal :meeting minutes) – 4 hours - Discuss existing conditions
analysis and proposed design recommendations
Workshop # 2 (Only submittal :meeting minutes) – 4 hours - Discuss BMP alternatives
and design issues – agree on path forward for upcoming submittal
30% Plans, E-team tech memo, and SSMP1 (Projects with BMPs will have additional
details included ). The SSMP1 is a prospectus of the project to be provided to the IRT
showing how we have addressed their comments from the IRT Field Walk performed
after Feasibility. Submit to IRT with 30% plans. 60 Day review period for IRT.
Updated 30% plans based on comments (only if doing condemnations or delayed
acquisitions).Easements must be obtained before submitting the SSMP2 to the Corps)
70% Plans and specs, E-team tech memo updates, Restoration Report(SSMP2)
Revised 70% plans and SSMP2 - To be submitted to the Corps
E&SC permit (if other permits are required determine if submitted earlier)
90% Plans, Specs, E-team Tech Memo, Restoration Report( SSMP2)
99% Plans and Specs – Division Manager Review
100% Plans and specs – FINAL
Redlines of Construction Documents
Monitoring Report and As-builts
ETA- Helps to manage this process by
working with the Mitigation Bank
Administrator, Senior WQ Engineer,
Watershed Area Managers and Program
Managers
17. So how are the Program Managers
working together?
Past Practices Current Practices
M-Team Utilized their
construction contracts
WQ Team Mitigation
Bank Administrator
handled all reviews
ETA- actively responded
to the process
WQTeam utilizes their
construction and
consultant contracts
Senior WQ Engineer
participates in reviews
and process review
ETA –actively
participates in setting the
process
