Managed Service Providers (MSP's) can be complementary to a cloud strategy. A three-tiered architecture (enterprise, MSP's, and cloud) is often easier for enterprises to manage. In this talk, we’ll discuss how the use of MSP's to optimize your cloud strategy can help your organization control costs, reduce risk and stay focused on your core business.

1. THE CASE FOR MANAGED SERVICE PROVIDERS IN
YOUR CLOUD STRATEGY
SCIENCE INTHEAGE OF EXPERIENCE
DALE CURTIS, PRESIDENT
5/17/17

2. 2
MOST IMPORTANTLY….COMPANY INNOVATION
“If you’re only fixing IT problems, you are missing out on
using technology to innovate.”

3. 3
LABORATORY SCIENCE BUSINESS PROBLEMS
There is a continuous drive to
optimize CapEx and OpEx costs
through process optimization
and automation, but is being
hindered by outdated systems
The current environment has
multiple solutions - but there
are no connections, the
systems are not well
integrated.
Capital investments are not
always desirable for upgrades.
Need to be able to gain access
to new features as part of
predictable operational costs.
Laboratory infrastructures
must quickly provide new
insights without scientists
losing time with operations and
upgrades.
Inefficiency Complex Silos CapEx for Lab Systems Time-to-Market

4. 4
TOP CHALLENGES IN LAB INFORMATICS SYSTEMS
REPORT: Key trends, developments and solutions impacting the industry and the speed of lab transformation across the world for 2016. The SmartLab Exchange
Value drivers for MSP

5. 5
ABOUT MANAGED SERVICES
Managed Services delivers network, application,
system and e-management services across a
network to multiple enterprises, using a “pay as
you go” pricing model.
- Gartner
Application
Services
System
Services
Management
& Monitoring
Support
Services
 Predictability: Availability according to your
schedule
 Flexibility: Changeable to meet your business
needs
 Consistency: Monitored and managed against
pre-determined SLAs / KPIs
 Simplicity: Single point of contact, specialized
in your laboratory systems

6. 6
MANAGED SERVICE PROVIDERS
76% of companies will partner with a
Managed Service Provider (MSP) in the
next 12 months.
-451 Research
Specialized
Tech
Support
Zero
Maintenance
Company
Innovation
An MSP can provide:

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MANAGED SERVICES FORTHE LAB
Value Proposition: A subscription and metered-based
service for laboratory platforms which can be
integrated with other enterprise systems (such as ERP)
to into a total laboratory solution – enabling a shift from
CapEx to OpEx models and reducing the complexity of
support.
Benefits
• Reduce lab systemTCO
• Standardization of systems and support
• Reduced operational maintenance
• Free up IT to perform more value-added tasks
• Reduced IT complexity
• Costs savings
LIMS ELN
ScienceCloud
Lab Data
Management
Instrument Integration
MANAGED SERVICE

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SUMMARY OF BENEFITS
Feature Positive Impacts Business Benefits
Standardized and fully
centralized system
environment.
 Latest versions
 No compatibility issues
 Pre-tested and integrated
Reduced number and complexity of
issues leads to lower effort/cost and faster
TTM.
Zero maintenance. Managed / automated patching, upgrades,
updates
No need to worry about infrastructure layers
Ops CostOptimization
Focus on core activities
Specialized Support at
Fingertips.
Access to trained, skilled specialists
Reduced time to problem resolution
Optional L0 Support Portals
Optional Lab-side support for devices
CostOptimization
Risk reduction

9. 9
MOST IMPORTANTLY….COMPANY INNOVATION
“If you’re only fixing IT problems, you are missing out on
using technology to innovate.”