OTS - Everything you wanted to know but didn't ask


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This is a presentation I delivered at Emerson Exchange - 2009

OTS - Everything you wanted to know but didn't ask

  1. 1. OTS - Everything you wanted to know but didn't ask Jeff Hackney – DeltaV OTS Global Sales Manager
  2. 2. Introduction <ul><li>OTS from specification to operation </li></ul><ul><ul><li>What is OTS </li></ul></ul><ul><ul><li>What are the uses </li></ul></ul><ul><ul><li>Why is it important </li></ul></ul><ul><ul><li>Justification </li></ul></ul><ul><ul><li>Specification </li></ul></ul><ul><ul><li>Software </li></ul></ul><ul><ul><li>Hardware </li></ul></ul><ul><ul><li>Process Models </li></ul></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><li>Student assessments </li></ul></ul><ul><ul><li>Operation </li></ul></ul><ul><ul><li>Total Cost of Ownership </li></ul></ul><ul><li>Understanding big picture will help achieve OTS and business objectives. </li></ul>
  3. 3. Executive Summary for OTS Success <ul><li>Three ‘C’s to Success </li></ul><ul><ul><li>Clear Vision </li></ul></ul><ul><ul><li>Clear Communication </li></ul></ul><ul><ul><li>Complete Solution </li></ul></ul>
  4. 4. What is an OTS <ul><li>Commonly known as Operator Training Simulator </li></ul><ul><li>Tool with multiple applications within a project/facility </li></ul><ul><li>Acronym ‘OTS’ is now used for more applications than training. </li></ul><ul><li>Typically a suite of products </li></ul><ul><ul><li>model </li></ul></ul><ul><ul><li>DCS emulation or simulation </li></ul></ul><ul><ul><li>services (model development, integration, etc) </li></ul></ul><ul><li>OTS can be a misnomer depending on your goal </li></ul><ul><li>This presentation will focus on OTS for training. </li></ul>
  5. 5. OTS Typical Uses <ul><li>Design </li></ul><ul><li>Testing </li></ul><ul><li>Training </li></ul><ul><li>DCS Configuration modification </li></ul><ul><li>Process Optimization </li></ul>
  6. 6. Importance of OTS to Training? <ul><li>If developed correctly and used effectively, an OTS can provide realism to your training program. </li></ul><ul><li>Only an OTS can provide a platform to ‘crash the plane’ without consequences. </li></ul><ul><li>Used as platform to teach operators everything from general process theory to fundamental plant operations to advanced failure scenario training. </li></ul><ul><li>‘ Hands-on’, learn-by doing is best way to retain information. </li></ul>
  7. 7. When Should We Begin? <ul><li>Work from desired training date back </li></ul><ul><li>Activities to consider: </li></ul><ul><ul><li>RFQ development </li></ul></ul><ul><ul><li>Bid acquisition (Vendors appreciate time to digest data) </li></ul></ul><ul><ul><ul><li>Reasonable to time quote = better proposal </li></ul></ul></ul><ul><ul><li>Bid review </li></ul></ul><ul><ul><li>Negotiation </li></ul></ul><ul><ul><li>PO generation </li></ul></ul><ul><ul><li>Data collection (for project) </li></ul></ul><ul><ul><li>Solution development </li></ul></ul><ul><ul><li>Solution training with delivery (Train-The-Trainer) </li></ul></ul><ul><ul><li>Time to train required operations resources </li></ul></ul>
  8. 8. Justification <ul><li>Securing stakeholder support is key to success </li></ul><ul><li>Numerous sources for financial benefits of OTS </li></ul><ul><ul><li>ARC Reports </li></ul></ul><ul><ul><li>Articles </li></ul></ul><ul><ul><li>Vendors </li></ul></ul><ul><li>Internal Drivers </li></ul><ul><ul><li>Performance </li></ul></ul><ul><ul><li>Regulatory compliance </li></ul></ul><ul><ul><li>Perceived or real risk factors </li></ul></ul><ul><ul><li>Demographics </li></ul></ul><ul><li>Operations Performance Drivers </li></ul><ul><ul><li>Common ‘people induced’ failures </li></ul></ul><ul><ul><li>Improve ability to recognize and prevent vs. react and mitigate </li></ul></ul><ul><ul><li>Optimize production </li></ul></ul>
  9. 9. Justification – Business Results Achieved <ul><li>BP study on the benefits of OTS: </li></ul><ul><li>5-year period, BP installed OTS at four of its major sites Chemical sites in the UK. </li></ul><ul><li>Four quantifiable categories: </li></ul><ul><ul><li>initial startup savings of 8 days, </li></ul></ul><ul><ul><li>1 saved day on subsequent startups on overall turnaround, </li></ul></ul><ul><ul><li>2 production days saved each year from improved recovery from upsets, </li></ul></ul><ul><ul><li>1 percent improvement in costs through better control of the plant. </li></ul></ul><ul><li>At another site, BP estimates its OTS saved nearly $20 million dollars over a 5 year period given a simple payback in excess of twenty times its original investment. </li></ul><ul><li>Uses and Benefits of Dynamic Simulation for Operator Training Systems, Dr. Tom Fiske, ARC Insights, August 9, 2007 </li></ul>
  10. 10. Specification <ul><li>How do I specify the right solution </li></ul><ul><li>How much detail </li></ul><ul><li>What do I say </li></ul><ul><li>What do we really need </li></ul><ul><li>Who do I seek for input </li></ul><ul><li>“ Too many cooks” </li></ul>
  11. 11. Specification <ul><li>Before writing specification, ensure you have stakeholder buy-in on common vision: </li></ul><ul><ul><li>What is your goal? </li></ul></ul><ul><ul><li>What is your plan to achieve that goal? </li></ul></ul><ul><li>Defining a goal and plan will ensure you specify the right solution and provide a ‘bench mark’ for measuring success. </li></ul>
  12. 12. Specification – The Wrong way VENDOR to provide optional cost for the training workstation with dynamic simulation. Actual line item from DCS Project RFQ Sometimes more details are better….
  13. 13. Specification – The right way <ul><li>A few items required for clear, complete OTS specification </li></ul>
  14. 14. Change Management <ul><li>Carefully weight impact </li></ul><ul><li>Unless it dictates success – don’t add mid-stream </li></ul><ul><li>‘ Too many cooks’ can lead to unneeded/costly changes </li></ul>
  15. 15. Who should be on the team? <ul><li>Operations </li></ul><ul><ul><li>Typically have budget to fund OTS </li></ul></ul><ul><ul><li>Know process critical performance areas </li></ul></ul><ul><li>Management (sponsor) </li></ul><ul><ul><li>Essential ingredient often overlooked </li></ul></ul><ul><li>DCS team </li></ul><ul><ul><li>Can help maintain system </li></ul></ul><ul><ul><li>May ‘own’ system </li></ul></ul><ul><ul><li>Potential risk of driving project </li></ul></ul><ul><ul><li>to optimization model </li></ul></ul><ul><li>Training </li></ul><ul><ul><li>Will be primary users </li></ul></ul><ul><ul><li>Integral to courseware development </li></ul></ul><ul><li>Challenge is balancing support vs. too many opinions </li></ul>
  16. 16. Process Model – What is the best model? <ul><li>Choices can be daunting </li></ul><ul><li>Goal should dictate selection </li></ul><ul><li>‘ One size fits all’ typically means sacrifice in other direction </li></ul><ul><li>Capital cost, maintenance cost, resources, need will influence decision </li></ul>
  17. 17. Model Providers in the Market <ul><li>Honeywell – Unisim </li></ul><ul><li>Invensys – SimSci-Esscor </li></ul><ul><li>RSI – Simcon (formerly ABB) / Trident Autodynamics </li></ul><ul><li>AspenTech - HYSYS </li></ul><ul><li>GSE </li></ul><ul><li>Kongsberg (Fantoff) </li></ul><ul><li>Ideas Simulation and Control </li></ul><ul><li>Yokogawa – Omega Sim </li></ul><ul><li>Mynah – MiMiC </li></ul><ul><li>L3 Mapps </li></ul><ul><li>Ovation - Scenario </li></ul>
  18. 18. What about Emerson PSS? <ul><li>Emerson PSS does not own a Model engine. </li></ul><ul><li>Models may be developed directly in the DeltaV Simulate environment. </li></ul><ul><li>DeltaV Simulate provides flexibility to integrate the right choice into your OTS environment. </li></ul>Process Simulation OPC Client Driver DeltaV Config DeltaV Operate DeltaV Simulate
  19. 19. Process Simulation via OPC Process Simulation Packages are easily integrated with DeltaV Simulate via OPC. Process Simulation OPC Client Driver OPC Read of OUT OPC Write to Simulate_In
  20. 20. Defining Fidelity <ul><li>What is the best choice for my process? </li></ul><ul><ul><li>Low Fidelity </li></ul></ul><ul><ul><ul><li>“ Direction” </li></ul></ul></ul><ul><ul><ul><li>On/Off, Open/Close, Flow/No Flow </li></ul></ul></ul><ul><ul><li>Medium Fidelity </li></ul></ul><ul><ul><ul><li>“ PV” </li></ul></ul></ul><ul><ul><ul><li>PV goes to desired point </li></ul></ul></ul><ul><ul><ul><li>Can be very realistic, PV should reach desire point but trajectory may be ‘off’ as it gets there. </li></ul></ul></ul><ul><ul><li>High Fidelity </li></ul></ul><ul><ul><ul><li>“ Trajectory” </li></ul></ul></ul><ul><ul><ul><li>How the PV reaches its set point across a dynamic range of operation </li></ul></ul></ul><ul><ul><ul><li>Very realistic across defined range </li></ul></ul></ul><ul><ul><ul><li>Materials db, physical properties db, costly </li></ul></ul></ul><ul><ul><ul><li>Challenges to address entire range of operation </li></ul></ul></ul><ul><ul><li>Dynamic Simulation </li></ul></ul><ul><ul><ul><li>Blend of right dynamics and model capabilities </li></ul></ul></ul><ul><ul><li>Final solution doesn’t have to be one or the other; blended or mixed fidelity is often best solution for OTS technically and commercially. </li></ul></ul>
  21. 21. Does Fidelity Define Success? <ul><li>When a lower fidelity simulator is incorporated with a well designed training program as a whole, the results can lead to higher effectiveness or higher rate of transfer than with a high fidelity simulator in a training program that is designed around the high fidelity simulator. </li></ul><ul><li>Focus on a learning centered training program rather than a technology centered program. </li></ul>Survey of Simulator Effectiveness, Misty Blue, Ph.D., April Barnes, Wright State University Dayton, OH., January 22, 2009
  22. 22. Model/OTS Capabilities <ul><li>Should I go for all the bells and whistles? </li></ul><ul><li>Typical capabilities for an OTS </li></ul><ul><ul><li>Malfunctions </li></ul></ul><ul><ul><li>Scenarios </li></ul></ul><ul><ul><li>‘ Snapshots’ </li></ul></ul><ul><ul><li>Speed-up / slow-down </li></ul></ul><ul><ul><li>Instructor controls </li></ul></ul><ul><ul><li>Scoring </li></ul></ul><ul><ul><li>Reports </li></ul></ul><ul><ul><li>Courseware (Training Program) </li></ul></ul><ul><ul><li>Process Start-up / Shut down </li></ul></ul><ul><li>What really brings value to my training program? </li></ul><ul><li>Don’t lose focus on primary goal – Training </li></ul>
  23. 23. Top 10 Myths of OTS <ul><li>One model can be built to do everything. </li></ul><ul><li>Building the OTS dynamic simulation model in a user-friendly environment (software tool or GUI) that is easily accessible to the lay-engineer will make future model support easier. </li></ul><ul><li>The model must be able to run at 10 × real time. </li></ul><ul><li>Startup training is only useful if started from a completely cold and empty condition. </li></ul><ul><li>Instructor graphics must look and feel like the DCS. </li></ul><ul><li>Replay functionality is critical and will be used regularly. </li></ul><ul><li>Simulators can be made faster by simply using more CPUs. </li></ul><ul><li>An integrated environment for model building and instructor graphics construction saves time. </li></ul><ul><li>The DCS database and configuration will be delivered on schedule and without any significant errors. </li></ul><ul><li>A link to the plant data collection system will enable the model to be kept aligned with the process at all times. </li></ul>HydroCarbon Processing Operator training simulator: myths and misgivings, Oct., 2008 Martin Sneesby , Advanced Process Engineering & Simulation Services, Cambridge, UK
  24. 24. Software – It’s more than just the model. What does DeltaV Simulate Do? <ul><li>Reduce Costs </li></ul><ul><ul><li>Engineering Design </li></ul></ul><ul><ul><li>System Configuration </li></ul></ul><ul><ul><li>Maintenance </li></ul></ul><ul><ul><li>Equipment </li></ul></ul><ul><li>Improve Quality </li></ul><ul><ul><li>Checkout control configuration </li></ul></ul><ul><ul><li>Verify display implementation </li></ul></ul><ul><ul><li>Test control applications (APC and Batch) </li></ul></ul><ul><li>Increase Safety </li></ul><ul><ul><li>Reduce Incidents, Increase Availability </li></ul></ul><ul><ul><li>Operator Certification </li></ul></ul>Simulation Impact
  25. 25. DeltaV Simulate Flexibility Distributed Control Functionality Control Design and Configuration are Independent of Hardware
  26. 26. DeltaV Simulate Flexibility Allows all configuration to be run in virtual control with same functionality Professional Plus Virtual Controller
  27. 27. DeltaV Simulation Flexibility <ul><li>All features of the control system may be combined for execution on a single PC or multi-node network. </li></ul><ul><li>Plant configuration may be utilized in this simulation environment with no change in configuration. </li></ul><ul><li>Benefit: </li></ul><ul><li>Reduce Costs in </li></ul><ul><ul><li>Engineering </li></ul></ul><ul><ul><li>Maintenance </li></ul></ul><ul><ul><li>Equipment </li></ul></ul>DeltaV Simulate Standalone
  28. 28. DeltaV Simulation Flexibility Multi-Node Environment <ul><li>Multi-Node Simulation capability with both virtual and real controllers (controllers optional) </li></ul><ul><li>Provides global engineering environment – Multiple engineers on the same development system </li></ul><ul><li>Provides multi-user training environment – Multiple operators on the same or parallel sessions </li></ul>Professional Plus Operator Station Application Station OPTIONAL
  29. 29. DeltaV Simulation Flexibility Supports Process Simulators via standard OPC Multi-Node Environment Operator Station Application Station Professional Plus Process Model DCS Config & Graphics Third Party Model
  30. 30. DeltaV Simulate for SIS <ul><li>Combine BPCS and SIS Simulation on a single PC or multi-node network </li></ul><ul><li>Simulate up to 32 Logic Solvers per Virtual Controller </li></ul><ul><li>Simulate multiple controllers with logic solvers with Simulate Multi-Node </li></ul><ul><li>Easy logic checkout with simulated SIS inputs </li></ul><ul><li>Interface with Process Simulator (e.g. MiMiC) for Operator Training </li></ul><ul><li>Use actual plant configuration and graphics </li></ul>
  31. 31. DeltaV Simulate Summary <ul><li>Simulation for Operational Excellence </li></ul><ul><ul><li>Reduced costs </li></ul></ul><ul><ul><li>Improved quality </li></ul></ul><ul><ul><li>Increased safety </li></ul></ul><ul><li>DeltaV Simulate Architectural Advantage </li></ul><ul><ul><li>Uses same software and configurations </li></ul></ul><ul><ul><li>Flexible configuration for scalable systems </li></ul></ul><ul><ul><li>Advanced features: </li></ul></ul><ul><ul><ul><li>Coordinate control with process simulators </li></ul></ul></ul><ul><ul><ul><li>Convert Fieldbus and External I/O references </li></ul></ul></ul><ul><li>DeltaV Simulate is Cost Effective </li></ul><ul><li>Enables integration of SIS with BPCS for testing and operator training </li></ul>
  32. 32. Hardware – What Architectures are available? DeltaV Simulate facilitates any architecture you need.
  33. 33. Integration – How do I put all these pieces together? <ul><li>Toughest challenge can be integration of safety systems, PLCs, skids, multiple DCS vendors across multiple units. </li></ul><ul><li>DeltaV Simulate provides open integration of all systems connected to ‘live’ DCS. </li></ul><ul><li>Consider impact on: </li></ul><ul><ul><li>Budget </li></ul></ul><ul><ul><li>Training process </li></ul></ul><ul><ul><ul><li>Freeze </li></ul></ul></ul><ul><ul><ul><li>Snapshot </li></ul></ul></ul><ul><ul><ul><li>Restore </li></ul></ul></ul><ul><ul><li>Goal </li></ul></ul>
  34. 34. Process Specific Courseware <ul><li>Cornerstone of training program </li></ul><ul><li>Resources may change, information remains the same </li></ul><ul><li>Developed using customers configuration and graphics </li></ul><ul><li>Customized to suit their short and long term needs </li></ul><ul><li>Interactive process to develop courseware (Customer + Emerson) </li></ul><ul><li>Provides consistent training platform as resources change </li></ul><ul><li>Courseware becomes cornerstone of training platform </li></ul><ul><li>Delivers long term value </li></ul>
  35. 35. Courseware Design Process Level 1
  36. 36. Process Specific Courseware Adds Value Process specific courseware built from customers graphics
  37. 37. Instructor Related Considerations <ul><li>Where will Instructor manage training from </li></ul><ul><li>Instructor effectiveness increases if they are focused on training not system administration/operation </li></ul><ul><li>Moving Instructor functions to DeltaV; </li></ul><ul><ul><li>Improves training execution efficiency </li></ul></ul><ul><ul><li>Allows Instructor to focus on training vs. managing multiple applications to execute training </li></ul></ul>
  38. 38. Scenarios/Scoring Built in DeltaV Operate <ul><li>Functionality in DeltaV allows trainer to focus on training vs. learning multiple interfaces. </li></ul>
  39. 39. What’s the Value of Scenarios? <ul><li>Research has shown that the application of Cognitive-Task Analysis based training can cut training time in half (including design, training of presenters, and delivery). 1 </li></ul><ul><li>Advances in technology have increased, not decreased mental demands of workers. 2 </li></ul><ul><li>Real process activities can be rehearsed (start-up, shut down, repetitive upsets). </li></ul>1 Clark & Estes (1999) The Development of Authentic Educational Technology. Educational Technology. 2 Howell, W. C., & Cooke, N. J. (1989). Training the human information processor: A look at cognitive models. In I. Goldstein (Ed.), Training and Development in Work Organizations: Frontier Series of Industrial and Organizational Psychology, Volume 3, New York: Jossey Bass, 121-182.
  40. 40. Effect of Practice on Response Skills Response Skills High Low Time Vertical arrows represent practice sessions End of initial Training Response skills with no further practice D.K. Lorenzo, A Manager’s Guide to Reducing Human Errors: Improving Human Performance in the Chemical Industry (Washing, DC: American Chemistry Council, 1990 Response skills with practice of simulated upsets
  41. 41. Random Scenarios for Self Paced Training <ul><li>Allows Students to execute scenarios while training alone. </li></ul><ul><li>‘ Blind’ scenarios add to realism of training. </li></ul>
  42. 42. Are Assessments Important? <ul><li>Purposes for assessment: </li></ul><ul><ul><li>provide more effective instruction </li></ul></ul><ul><ul><li>evaluate achievement or learning </li></ul></ul><ul><ul><li>identify strengths and weaknesses of program </li></ul></ul><ul><ul><li>Provide objective feedback to malfunction/scenario based training </li></ul></ul><ul><ul><li>Ultimate goal is to improve safety and performance </li></ul></ul><ul><li>What we choose to evaluate and how we choose to evaluate delivers a powerful message to students about what we value. Staylor & Johnson (1990) </li></ul>
  43. 43. Student Assessment – How do I get the value out of my system? <ul><li>The model is important but not the only piece of the puzzle. </li></ul><ul><li>Assessment tools will unlock value of OTS by providing objective feedback. </li></ul><ul><li>Allows instructor to clearly communicate student’s actions and overall performance. </li></ul><ul><li>Ensure your OTS contains scoring and reports. </li></ul>
  44. 44. Typical Assessment Approach
  45. 45. Training Reports & Scenario Scoring <ul><li>Scoring captures results and objective data from DeltaV Historian </li></ul><ul><li>Scoring system built in DeltaV = easy maintenance and modification </li></ul>
  46. 46. Complete Training Solutions - Reports Automatic Training Reports
  47. 47. Simulation Control in DeltaV Operate <ul><li>Command of DeltaV Simulate and model in DeltaV allows for efficient training </li></ul><ul><li>Reset training system without leaving DeltaV </li></ul>
  48. 48. Total Cost of Ownership <ul><li>Long term considerations </li></ul><ul><ul><li>Licensing; do I have annual license costs? </li></ul></ul><ul><ul><li>Maintenance; how much work is required to keep system evergreen? </li></ul></ul><ul><ul><li>Resources; do I have the staff to keep the model / platform updated as process changes? </li></ul></ul><ul><ul><li>DCS Config and Graphics; How do I keep the configuration and graphics maintained with the system? What is my recurring cost? </li></ul></ul><ul><ul><li>Long term support strategy; Will I maintain the system myself (can I)? Does the vendor provide support services? </li></ul></ul><ul><ul><li>DCS Revision levels; How do I ensure I keep the platform current? </li></ul></ul>
  49. 49. OTS Utilization Best Practices <ul><li>Don’t let your asset go unused/under utilized </li></ul><ul><li>Develop feasible training plan </li></ul><ul><ul><li>Student time/availability </li></ul></ul><ul><ul><li>Training resources </li></ul></ul><ul><ul><li>Training path </li></ul></ul><ul><ul><li>Content </li></ul></ul><ul><li>Periodicity of scenario based training </li></ul><ul><ul><li>Once is not enough </li></ul></ul><ul><ul><li>Recurring scenario training has value – improved performance </li></ul></ul><ul><li>Maintenance plan for OTS </li></ul><ul><ul><li>‘ live’ system changes => OTS </li></ul></ul>
  50. 50. How Much of My Time is Required? <ul><li>Activities typically required by customer for OTS development: </li></ul><ul><ul><li>Data collection </li></ul></ul><ul><ul><ul><li>P&IDs </li></ul></ul></ul><ul><ul><ul><li>PFDs </li></ul></ul></ul><ul><ul><ul><li>Data Sheets </li></ul></ul></ul><ul><ul><ul><li>Cause & Effect Diagrams </li></ul></ul></ul><ul><ul><ul><li>Narratives </li></ul></ul></ul><ul><ul><ul><li>Process Design Basis </li></ul></ul></ul><ul><ul><ul><li>Trip and Alarm set points </li></ul></ul></ul><ul><ul><ul><li>Interlock System Description </li></ul></ul></ul><ul><ul><li>Scenario definition </li></ul></ul><ul><ul><li>SOP </li></ul></ul><ul><ul><li>Courseware review </li></ul></ul><ul><ul><li>KO Meeting, MAT, FAT, SAT, Training participation </li></ul></ul>
  51. 51. How Long Will the Project Take? <ul><li>From 3 months (DeltaV OTS Express) </li></ul><ul><li>High fidelity, complex solutions extend past 1 year </li></ul><ul><li>Directly linked to scope and complexity </li></ul><ul><li>Factors to consider: </li></ul><ul><ul><li>When training needs to begin </li></ul></ul><ul><ul><ul><li>Prior to start-up </li></ul></ul></ul><ul><ul><ul><li>Prior to shut-down/cut-over </li></ul></ul></ul><ul><ul><li>Number of people to be trained </li></ul></ul><ul><ul><ul><li>OTS can be bottle neck </li></ul></ul></ul><ul><ul><li>Existing Experience </li></ul></ul><ul><ul><ul><li>Do you need DCS HMI training also </li></ul></ul></ul><ul><ul><li>Resource availability </li></ul></ul><ul><ul><li>Overall training plan </li></ul></ul><ul><ul><ul><li>Learn to walk before you run </li></ul></ul></ul>
  52. 52. Summary <ul><li>The keys to a successful OTS project are a clear vision, clear communication and a complete solution </li></ul><ul><li>Goals and plan provide basis to determine direction and success </li></ul><ul><li>Training program, not fidelity, drives success </li></ul><ul><li>RFQ should be complete and focused </li></ul><ul><li>Courseware adds long term stability and value </li></ul><ul><li>Assessments are key learning tool </li></ul><ul><li>Scenarios reduce training time and improve learning </li></ul><ul><li>OTS implementation should include long term utilization strategy </li></ul>
  53. 53. Where To Get More Information <ul><li>Exchange Presentations </li></ul><ul><ul><li>Simulation for Factory Acceptance Testing and Operator Training (Wed. 10am Tampa 1 / Thur. 4:15pm Osceola 6) </li></ul></ul><ul><ul><li>An effective operator training solution for modern control systems (Wed. 11am Captiva1 / Thur. 2:15pm Destin 2) </li></ul></ul><ul><ul><li>Operator Training System Using Modeled Process (Tues. 8am Sarasota1 / Thur. 11am Tallahassee 2) </li></ul></ul><ul><ul><li>Improve Operator Training and Reduce Cost Using eLearning (Wed. 3:15 Tampa 3 / Thur. 2:15 Destin 1) </li></ul></ul><ul><li>ARC Advisory Group </li></ul><ul><ul><li>http://www.arcweb.com/Pages/Default.aspx </li></ul></ul><ul><li>HydroCarbon Processing </li></ul><ul><ul><li>Operator training simulator: myths and misgivings, Oct., 2008 </li></ul></ul><ul><ul><li>M. Sneesby, Advanced Process Engineering & Simulation Services, Cambridge, UK </li></ul></ul><ul><li>Center For Operator Performance </li></ul><ul><ul><li>http://www.operatorperformance.org/ </li></ul></ul><ul><li>Technology Exhibit </li></ul><ul><ul><li>Jeff Hackney </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul>
  54. 54. Questions