1. Project Palácios do Rio
A case of participative “routening”
LTDS / PEP / COPPE / UFRJ
Morro da Conceição, Rio
Touristic Service Design
www.palaciosdorio.blogspot.com

2. • Guides recently formed: who knows them?
Context: • Heritage: Should the visitors be stimulated to see and know?
• Tourism: Can the lives of others be treated as landscape?
• Who is authorized to decide where visitors can or should route?
It belongs to the Army (Cartography Service)
and it was necessary to negotiate and form
partnerships.
Sits atop a small hill in the harbor area of Rio, a The hill is inhabited by ancient institutions, families and
region that is in the development plans, contemporary artists. It is filled with buildings representative
including tourism. of Heritage.

3. Project:
Aimed to open a
palace of the Rio for
tourist visitation,
using the services of
guides, helping them
to build their
professional network.
The routes should be Phases:
a collective 1. Historical survey
construction, 2. Touristic inventory
negotiated between 3. Analysis and Planning of visitations
local residents, 4. Submission the routes to various actors
institutions, traders... 5. Guides Training
6. Execution

4. Design Role: Blueprint, System Organization Map, Service Journey Mapping,
Graphic of development, Prototyping…
marisaegrejas@gmail.com