The value of ISO55000 within Asset & Facilities Management - Nice slide deck on EAM and ISO55000, created by ex IBMer Nick Waller

1. Uncovering the hidden value of Asset and
Facilities Management Systems
Presented by Nick Waller
Consultant: Business Value Assessment
IBM United Kingdom Limited

2. IBM UK EAM BVA Overview
Why are we here ?
• Escaping from the office ?
• Searching for ways to cut costs ?
• Checking out the latest technology ?
• Networking ?
• I want to make a difference to my organisation ?
• I’ looki g for a ew job !
• Learning from others experiences ?
• I want to talk about adding value
2

3. IBM UK EAM BVA Overview
IMPLEMENT
Client solution
UNDERSTAND
the Client’s
business and
needs
EXPLORE
options and
approach
DEVELOP
and agree to
Client solution
IMPLEMENT
Client solution
CONFIRM
Client Value
and experience
Key Team Decisions
What value
does the Client
want?
What options
do we explore?
Select?
What solution
solves the
problem?
How do we
implement it
successfully?
How will we
enhance value?
 New Projects
Start: Client Value Method
Key Team Decisions

4. IBM UK EAM BVA Overview 4
The Business Value of ISO 55000
• Improved financial performance
• Informed asset management
decisions
• Managed Risk
• Improved services and outputs
• Demonstrate social responsibility
• Demonstrated compliance
• Enhanced reputation
• Improved sustainability

5. IBM UK EAM BVA Overview
20 Standard Maximo Benefits
• Improve Strategic Sourcing
Strategies
• Avoid Asset Replacement Costs
• Optimize Inventory - Carrying Costs
• Reduce Inventory Costs
• Reduce Inventory Write-downs
• Reduce Inventory Shrinkage
• Reduce Annual Purchase
Expedition Charges
• Avoid Maintenance Staff Labour
Costs
• Avoid Enterprise Asset Ops and
Admin Staff Labour Costs
• Avoid Maintenance Supervisor Staff
Labour Cost
• Avoid Maintenance Overtime Costs
5
• Reduce Compliance Labour,
Management, and Penalty Costs
• Improve Warranty Recovery
• Reduce Enterprise Asset
Management SLA Penalties
• Reduce Setup and Reconfiguration
Costs
• Reduce Dispatch Labour Costs
• Reduce Dispatch Costs - Fixed and
Variable
• Reduce Day Sales Outstanding
(DSO)
• Reduce Planned Enterprise Asset
Downtime - Productivity Loss
• Reduce Unplanned Enterprise
Asset Downtime - Productivity Loss

6. IBM UK EAM BVA Overview
How can I quantify the Benefits of
Assets & Facility Management ?
6
Your BusinessAnalysts
Identify Potential
Benefits
(BVA Tool)
Best Practice
Business Metrics
IBM Customer
Experiences
Solution Templates
Quantify Potential
Benefits
(Top Down)
Identify & Prioritise
Potential
Solutions
(Spreadsheet)
Current Business
Process &
Systems
Realisable
Benefits
(Bottom Up)
Identify & Group
Pain Points
Top down =
Bottom up ?
Yes
Develop Business
Case
Review & Revise No
Performance
Metrics
Work Data
Inventory &
Supply Chain Data
Anecdotes and
Observations
Estimate Solution
Implementation
Costs
Business Case
Report
 Estimate from the Top Down
= What’s possible in a similar
enterprise
= What’s been achieved by
other organisations
= What’s possible in your
business
 Validate from the Bottom Up
= What’s realistic and
achievable in your business
= Prioritised
= Based on your information
IBM Confidential

7. IBM UK EAM BVA Overview
Visualise the Impact
7
Reduce Costs
Maintain
Profitability
Deliver Forecast
Revenue
Reduce Asset OPEX Optimise Asset CAPEX
Integrated Supply Chain
Improve Asset
Reliability & Availability
Improve Maintenance Labour
Utilisation & Effectiveness
Work Order Cost Tracking
Enable Mobile Working
System Consolidation
Job Standardisation
Integrated Service Desk
Asset Criticality & Risk Management
EHS Regulatory Compliance
Implement appropriate AM
strategy for each asset class
Increase Customer
Satisfaction
Resource Planning
& Scheduling
Reduce Penalties for
Service Failure
Integrated Service Billing
Asset Data Collection & Validation
Resource Skills &
Qualifications Management
Optimised Resource Assignment
Manage Resource Availabiity
(Calendars & Shifts)
Asset & Failure Classification
Manage Asset
Risk
enables
Match Asset Capacity
To Demand
Usage Based Maintenance
Parts & Service Classification
& Standardisation
Integrated Contract Management
Single Asset Register
Reduce Days Outstanding
Improve Service
Levels
Asset TCO Visibility
Better Repair/Replace
Decision making
Better In/ Outsourcing Decisions
Labour & related
admin cost
Improve CAPEX Planning
& Predictability
Metrics = OEE, MTBF,
MTTR, RoFA
Integration with Finance & Billing
Integrate with Capital Projects to
capture new assets in Design & Build
Warranty Failure Cost
Recovery
Non-labour costs = ? Capital Project Spend p/a ?
Realisable /Tangible
Quantified /In-Tangible
Condition Based Maintenance

8. IBM UK EAM BVA Overview
Align with Business
Goals
Identify Opportunities for
Improvement
Risk Mitigation and Portfolio /
Budget Optimization
Corporate Financial
Impact
Proposed Project
Costs and Benefits
Identify Potential
Project
Quantify AS IS
Opportunities
Risk Adjustments
Quantify Project
TCO, ROI, NPV, IRR
and payback
Business
Impact
TacticalImpactStrategic
Alignment
Set out your Roadmap
IBM Confidential 8

9. IBM UK EAM BVA Overview
Technology driven projects often fail
9
Technology
Features &
Functions
Mobile Apps
Predictive
Analytics
Inventory
Optimisation
BIM
Integration
Project runs
way over
budget
Workforce
rejects the new
technology
Garbage In
… Garbage
Out
Analysis
Paralysis
Our old
system
was
better
let’s use a
spreadsheet
i stead
Not
invented
here
I’ too busy
to make the
new system
work
IT do ’t
have the
right skills

10. IBM UK EAM BVA Overview
Business Objective led Projects Succeed
10
Business
Objectives
Technology
Enablers
Business Process and
Organisation Changes
Quantified
Benefits
Mobility
Predictive
Analytics
Inventory
Optimisation
BIM
Integration
Increase
Profitability
Increase
Revenue
Increase
Customer
Satisfaction
Launch new
products or
services
Increase Asset
Reliability
Reduce
Operating
Costs
Extended
Asset Life
Increase
Asset
Availability
IT & Network
Infrastructure
Regulatory
Compliance
Reduce Risk
Costs
Build teams
Change Roles &
Responsibilities
Change
Incentives
Introduce new
processes &
procedures
Assess Asset
Risk & Criticality
Implement
Performance
Metrics
Mobilise the
Workforce
Change
Organisation
Structure
Develop or
Acquire new
skills
Develop Asset
Management
Strategy
Execute to deliver Business Benefits
Plan to achieve business objectives

11. IBM UK EAM BVA Overview 11
Success Factors for ISO55000 (and Maximo)
• CSF1: Identified Executive Sponsor who will drive both ISO55000 and Maximo
implementation projects.
• CSF2: The AIS will be the “Single Source of Truth”
• CSF3: Multiple functions/ departments will directly use the AIS
• CSF4: Multiple process integrations will exist between the AIS and other Information
Systems
• CSF5: Cross functional (Workflow) processes will be exist
• CSF6: The AIS contains the capability to track and manage personnel competency
• CSF7: The AIS contains functionality to effectively enable the organisation to retain
control of outsourced activities.
• CSF8: The AIS contains functionality to:
• Manage change and assess the likelihood and impact of risks related to the change.
• Detect actual and predict potential nonconformities and related corrective or preventive
actions
• Record asset related incidents, related investigations and related changes to implement
improvements
• CSF9: The AIS provides the capability to implement asset performance objectives,
measures and controls inside the AIS and make this information visible for review and
decision making

12. IBM UK EAM BVA Overview
IMPLEMENT
Client solution
UNDERSTAND
the Client’s
business and
needs
EXPLORE
options and
approach
DEVELOP
and agree to
Client solution
IMPLEMENT
Client solution
CONFIRM
Client Value
and experience
Key Team Decisions
What value
does the Client
want?
What options
do we explore?
Select?
What solution
solves the
problem?
How do we
implement it
successfully?
How will we
enhance value?
 New Projects
End: Client Value Method
Team to Deliver Business Value
Business Value
Assessment
Build Business
Case
Value
Driven
Implementation
Solution and
Implementation
Design
Review Value &
Plan next cycle

13. IBM UK EAM BVA Overview
Thanks for your attention
Any Questions ?
13
Nick Waller
ncwaller@uk.ibm.com
Nick Waller on LinkedIn
Twitter: @maximo_nick