Sensitivity training can help organizations avoid costly legal issues and promote a respectful work environment. As workplaces become more diverse, employees may find themselves in uncomfortable situations due to differing personalities and cultures. Sensitivity training across an organization can underscore the importance of respect, increase job satisfaction, and avoid legal costs that average $100,000 per employee lawsuit. The training creates awareness of behaviors that lack mutual respect or are illegal, supporting diversity and minimizing risks.

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Today’s workplace is more dynamic than ever, with as much work as we can handle
and an ever-growing team of diverse professionals working alongside each other trying
to accomplish differing individual and team goals. The many moving parts and range
of personalities and cultures can create an environment where employees may find
themselves in uncomfortable situations.
Managing sticky situations among employees can be very costly; it takes valuable time,
financial and human resources away from other firm initiatives and often has a
negative impact on employee morale and productivity. According to the EEOC,
defending an employee lawsuit through settlement (no trial) costs on average $100,000
and up to $250,000 to defend a case that goes to trial.
A firm’s best strategy is to take a proactive approach to avoid these situations
altogether (or at least greatly minimize their occurrence). Firms that offer sensitivity
training across the organization underscore its importance and ultimately reduce costs,
increase job satisfaction (among those who feel targeted in such situations) and avoid
losing valuable team members.
Ideally within an organization, employees feel there is an air of respect and that people
are treating others as they would like to be treated. The goal of sensitivity training is to
create a level of awareness that supports mutual respect in the workplace and
highlights behaviors that may be viewed as counter to this goal, or worse, are illegal
and put the firm at great risk.
Curriculum and exercises will be tailored to the specific needs of your organization.
Common Topics:
• Communicating across genders and generations
• Cultural sensitivity
• Discrimination
• Sexual harassment
• Anger management
• Conflict resolution
• Self-awareness: attitude, body language, tact.
• What the law says
Recommended class size:
20-30 participants / session
Sensitivity Training
for
Professional Service Organizations