What if your surveillance drones could text you in the middle of the night ? What if your Home Wifi could send an SMS as your kids get home ? What if a Voice Machine could speak Code Motion Amsterdam upcoming sessions ? Join this session to learn how to turn your data into engaging Phone Interactions. We'll guide through the code of the CodeMotion Amsterdam Voice Machine, and show how the Tropo Serverless platform makes it possible in a few lines of Javascript. Want to try it by yourself ? Pass by the Cisco labs where we'll take you from zero to your first Voice Machine in minutes.

1. IoT to Human Interactions:
Voice & Messages to the rescue
Stève SFARTZ
API Evangelist - Cisco DevNet
stsfartz@cisco.com, @SteveSfartz, github://ObjectIsadvantag

2. Check CodeMotion
upcoming activities
+31-20-808-7350

3. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
/Cisco/DevNet/SteveSfartz
• API Evangelist @CiscoDevNet
• Cisco Spark Apps & Tropo APIs
• NodeJS mainly, a bit of #golang
• France and all around Europe
• hosted @PIRL – Paris Innovation
Center & Research Lab
• twitter://@SteveSfartz
• github://ObjectIsAdvantag
“vision without
execution is
hallucination”
-- Thomas Edison
stsfartz@cisco.com
@SteveSfartz

4. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
• EMEAR Digital Transformation Team
• Cisco Spark Apps & APIs
• #nodejs #python #django #js
#assembly #visualbasic #pascal
• Loves Home Automation
• twitter://@DJ_F3
• tools.sparkintegration.club
Dirk-Jan Uittenbogaard
“Nothing is impossible,
the word itself says
“I'm possible”!
-- Audry H
duittenb@cisco.com
@DJ_F3

5. 5
 Zero to advanced SMS & Voice Assistants
 Demoes & code samples with Tropo
so what’s on the menu

6. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
Phone communications in 2017
a few considerations
• Phones are ubiquitous devices!
• SMS get users’attention … even more do phone calls
Notify > Alert > Escalate
• Voice Machines (IVR) help scale Human Interactions
• Alternate connectivity mode (no Wifi/4G/5G)
6

7. …and unique to engage
live with an audience ;-)
+31-20-808-7374
1 if you already attended
2 it's you first attendance

8. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
What is Tropo ?
Cloud APIs enabling developers to quickly
and easily embed communication capabilities
into their applications and business processes.

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+
• Ask
• Call
• Conference
• Hangup
• Record
• Reject
• Say
• Transfer
9
Tropo in a nutshell

10. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
say("hello world");
10
Text to Speech

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Play an Audio File
say(“http://.../troporocks.mp3");

12. Asking a Question
var result = ask("What's your favorite
color? Choose red, blue or green.", {
choices:"red, blue, green"
});
say("You said " + result.value);
log("They said " + result.value);
1

13. Voicemail Application
record("Leave your message. Press
pound when finished.", {
beep:true, terminator:'#',
timeout:10, silenceTimeout:7,
maxTime:60,
recordFormat:"audio/mp3",
recordURI:"ftp://.../file.mp3" });
1

14. Hands-on
CodeMotion Live Vote (d

15. CodeMotion Live Vote
Show the code (dutch)

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Outbound Voice Call
call("+14155550100");
say("Tag, you’re it!");
1

17. Hands-on
Time to pick the kids

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Send a Text Message
call("+14155550100",
{network:"SMS"}
);
say("Tag, you’re it!");
1

19. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
Starting with Tropo
• Your Application is composed of :
• a local phone number
• a custom script executed by the Tropo Scripting platform
presses 1
dials +31 20 808 7374
give instructions
says « thanks for your vote »
calls
Voice Machine
script
19

20. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
Starting with Tropo
• Signup at http://tropo.com
• Create a new Scripting app
• Create a script or point to an
external URL
• Pick a phone number
• Save the application
20

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Globally available
Global Outgoing Calls & Messages
Numbers in 42 countries
80 speech languages
21

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Account Types
• Free
• Low-volume
• Restricted use
• No production
usage
• 24x7 support
Developer
• Pre-paid
• Credit Card
• Self-service
signup
• Shared Cloud
• one minute
billing increments
Production
22

23. Check CodeMotion
upcoming activities
+31-20-808-7350

24. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
How to setup a custom IVR
• The IVR is composed of :
• a local phone number
• a custom script executed by the Tropo Scripting platform
presses 1
+31 20 808 7350
« speaks sessions »
sends SMS
calls
Voice Machine
script
24

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IVR script highlights
25

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Serverless is great
• no deployment hurdles, scalability from day 1
… but
• tedious dev cycles (commit, push, test)
• painful to diagnose (read logs through)
 local emulators to the rescue
 run and debug locally
 integrate in a CI/CD tool chain
Lessons learnt

27. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
https://github.com/ObjectIsAdvantag/tropo-ready-vscode

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Tropo Emulator in practice
https://github.com/ObjectIsAdvantag/tropo-ready-vscode

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Best practices: ChatOps
“Follow your
application usage in
real-time”

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How to setup ChatOps
Stream logs and get instant view
about your back-end code activity:
1. Create a ChatOps room
2. Create a Bot account
3. Post messages
Tropo
script
Request
library
/new
logs
POST
message
« ChatOps »
Room
1
2
3
30

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Fine-grained Chatops logs

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Interacting with SMS
• SMS delays
• Delivered to the network does not mean reached the end-user
• Varying Country Regulations
• France
• No delivery on week-ends
• Anomyzed caller unless you own a short number: prevents bi-directional
SMS
• In Europe, Tropo provides SMS-enabled numbers for
• Belgium, Germany, Ireland, Spain, UK
32
https://www.tropo.eu/pricing/messaging

33. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
Interacting via Phone Calls
• Getting a local number may require to provide your
Address and a Proof of Identity
• For Netherlands: adress required
• We’ve reserved a set of numbers for the Tropo
labs
• Open all day on May 16th
33

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• Self-service 15’ labs
• Pre-installed laptops
• Proctors to assit
Get hands-on

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May 16th
9:00 Big Container - The power of Connections
11:30 IoT: Voice and Messages to the resue
12:30 Building advanced ChatBots
All day Learn by taking a code lab with proctors
May 17th
11:30 Microservices and containers networking: Contiv
https://github.com/CiscoDevNet/codemotion-amsterdam-2017
Meet Cisco at CodeMotion

36. Thank you
@CiscoDevNet
@CiscoSparkDev
@SteveSfartz
@DJ_F3