1. OPGA Golf Operations
Trainee Program

2. Trainee Program Goals
To provide learning opportunities for new golf
operations staff that have demonstrated a
passion for the job and desire to learn
To provide more structure for the training and
development of new golf operations staff
McKinley Solutions Inc. © 2009

3. Trainee Program Objectives
To provide golf pros with the skills, insight
and tools to establish a successful
training program.
To support new golf operations staff - both
young and old - in a structured learning
program.
McKinley Solutions Inc. © 2009

4. Why Develop an Golf
Operations Trainee Program?
A structured learning is a way to better
engage new staff
Better trained staff with
improve customer service and
provide more flexible and
effective staffing options.
McKinley Solutions Inc. © 2009

5. Clubs Benefit
An environment that fosters personal and
professional growth
Identification, development and engagement of
new operations staff
Sharing & leveraging strategic knowledge and
skill throughout the club
McKinley Solutions Inc. © 2009

6. Trainees Benefit
Positive and constructive feedback on personal
learning & development areas
Accelerated training
Increased self-awareness and self-discipline
McKinley Solutions Inc. © 2009

7. Pros Benefit
Structured method to share ideas, try
new skills and take risks
Identification of opportunities to enhance
personal contribution to better service
and revenue for the club
McKinley Solutions Inc. © 2009

8. Where do I go from here?
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9. Training Workshop
Manual
McKinley Solutions Inc. © 2009

10. Workbook Highlights
• Personal reflection doc
• Planning the meetings
• Topics to discuss
• Giving Feedback
McKinley Solutions Inc. © 2009

11. Workbook Highlights
• Sample trainee reflection doc
• Sample learning plan
• Learning program log
• Meeting log and action plan
McKinley Solutions Inc. © 2009

12. Training Program
McKinley Solutions Inc. © 2009

13. Mark R. Thompson
w: www.clubjobs.ca
w: www.mckinleysolutions.com
e: mark@clubjobs.ca
t: 866-604-6823 X222
www.slideshare.net/clubjobs
www.twitter.com/clubjobs
www.delicious.com/clubjobs.ca
www.flickr.com/photos/clubjobs.ca
www.linkedin.com/in/markrthompson
McKinley Solutions Inc. © 2009