Claudia M. Gende is seeking a customer service, management, or administrative position where she can utilize over 20 years of experience in retail, hospitality, and medical industries. She has a background in positions like server, bar manager, medical assistant, and store manager. Gende has skills in areas like customer service, Microsoft Office, POS systems, credit card processing, inventory management, and is bilingual in Spanish and English. She currently owns an online craft store but is looking for a new opportunity to apply her reliable, organized, and adaptable work style.

1. Claudia M. Gende
Kissimmee, Fl - c.gende@yahoo.com - 407-721-8900
Summary
I would like to be able to use my skills and knowledge of Customer Service, Management and
Administrative into a Company that can benefit from me as I succeed from them. The diversity and discipline
that I have to offer illustrates a certain work etiquette that is lacking within today's workforce.
Reliable,organized, quick to adapt, bilingual are just a few strengths worth mentioning.
Experience
With 20 + years working with people, in Retail, Hospitality and Medical. I have come to learn different
operating systems (Micros, Aloha,etc) I have become very aware on how being non wasteful can be extremely
profitable. Starting as a Team player to becoming a Team Leader has taught me responsibility in daily cash
deposits, nightly reviews of the day sales, inventory,stocking,cleaning,opening,closing and not to mention
customer/patron/patient care.
Pizza Hut Server 2013-2016 Orlando, Fl
Crickets Bar Mngr 2010-2013 Orlando, Fl
Corkroom Bar Mngr 2001-2010 Orlando, Fl
DCA Medical Ast 1999-2001 Daytona, Fl
Payless Store Mngr 1995-1999 Leominster, Ma
Education
Medical Asst. AA Degree 1998 Fisher College Fitchburg, Ma
Administrative Asst AA Degree 1998 Fisher College Fitchburg, Ma
Phlebotomy Certificate 2015 PAH Kissimmee, Fl
Additional Experience
Currently I am the Owner of a small Craft store online CMG Crafts and I currently do craft fairs and
markets. I dabble in all homemade house decor including Wreaths, Lamps, Fairy Jars, Pillows amongst other
items.
Skills
Fluent in both Spanish and English Customer Service Critical Thinking
Microsoft Office and Word Patient Care Self Confidence
All types of POS systems Problem Solver Handling Pressure
Credit Card Machines Helpful Strong Work Ethic
Manual Credit Card Machines Teamwork Leadership
Registers Team player Creativity
Inventory Courteous Dependability
Cash handling Adaptability Organized
Computer/Printers Time Management Personable