How to improve communications with nearly everyone in your life

1. Communication:
Yes I DID Say That!!
LTC Cindy Taurone
EOA

2. Cultural Misunderstandings
https://www.youtube.com/watch?v=F_N1Cmt_
QB0

3. Communications Loop
Source Encoding
Channel Decoding Receiver
Message Message MessageMessage
Feedback

4. Reality of Communications
Source Encoding Channel Decoding Receiver
Message Message MessageMessage
Feedback
The Fog of Life

5. WAYS TO IMPROVE
COMMUNICATION
Learning Style

6. Learning Styles
• Visual
• Physical/Tactile
• Auditory (Aural/Verbal)
• Logical
• Social
• Solitary

7. Learning Styles, Defined
(Justin Ferriman)
• Visual: These people prefer to use pictures, images, diagrams, colors, and mind
maps.
• Physical: These are the “learn by doing” people that use their body to assist in
their learning. Drawing diagrams, using physical objects, or role playing are all
strategies of the Physical learner.
• Aural: People who prefer using sound (obviously), rhythms, music, recordings,
clever rhymes, and so on.
• Verbal: The verbal learner is someone who prefers using words, both in speech
and in writing to assist in their learning. They make the most of word based
techniques, scripting, and reading content aloud.
• Logical: The people who prefer using logic, reasoning, and “systems” to explain or
understand concepts. They aim to understand the reasons behind the learning,
and have a good ability to understand the bigger picture.
• Social: These people are the ones who enjoy learning in groups or with other
people, and aim to work with others as much as possible.
• Solitary: The solitary learner prefers to learn alone and through self-study.

8. EFFECTIVE COMMUNICATION
Did you HEAR what I MEANT to Say??

9. Was it Effective?

10. What Kind of Feedback?

11. Your Learning Style
• http://vark-
learn.com/the-
vark-
questionnaire/
The VARK Questionnaire
Your VARK Results
Your scores were:
Visual 7
Aural 2
Read/Write 8
Kinesthetic 5
Use the following page for study strategies that
apply to your learning preference:
Multimodal strategies
Visual Strategies
Read/Write Strategies
Kinesthetic Strategies
LTC Taurone’s
Results

12. 5 LOVE LANGUAGES
Authentic Communication the way the Other Person Needs to Hear It

13. 5 Love Languages, Chapman
Words that affirm other people
Actions speak louder than words
Receiving a gift makes them feel most
loved

14. 5 Love Languages, continued
Appropriate touch is most meaningful
Giving your undivided attention

15. How is this EO/POSH?
• Effective communication & body language
• Begin to understand HOW your Soldiers
receive information
• Learn about yourself, so you know your
communication weaknesses
• Try to communicate and work with Soldiers in
a way in which he/she feels acknowledged
• Open communication helps to avoid conflict

16. Review
• Communication is not easy
• What you said may not be WHAT THEY HEARD
• Remember that Soldiers/people learn in
different ways. Must use several strategies to
get message across
• Try to ensure that the proper message is
received
• Love Languages: Helps in all relationships…

17. Questions?