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External Digitisation Service

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Heather Needham, Principal Archivist (ICT & e-services), Hampshire Archives and Local Studies A case study on how Hampshire Archives conducts digitisation services for clients; from qualifying the needs of the project to delivery.

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Sold Services: External Digitisation Service Heather Needham Hampshire Archives and Local Studies
External Digitisation Service • What, when, why • Customers: who, what we can offer, working with them • Reasons to choose our service • Added value • Going forward
What, when, why: Outline of service • Started 2013, initial forays • Established process and charging mechanism • Early customers: stakeholders, outside colleagues, referrals • Increased impetus to generate income… • Opportunities advertised on archives-nra list
Working with customers • Tech spec: capacity, lessons learnt • Managing customer expectations • The Austin 7 Clubs’ Association • Maps and stitching • Photographs and watermarking
Reasons to choose an archive service for a digitisation commission • Document handling skills • Strongrooms • Experience and knowledge of heritage environment and needs • Your service is helping to support our service and vice versa – mutual support!
Added value • Archive Ambassadors/Austin 7 • Advice • Conservation • Cultural importance • Experience again…
Going forward • Returning customers, growing customer base • Referrals and recommendations • Web presence • Publicity and promotion • Marketing support • New markets – SMEs – items don’t have to be old or fragile!
heather.needham@hants.gov.uk Your Hampshire Austin 7 article: www.hants.gov.uk/news/yourhampshire/previous editions/oct2016/archive HampshireArchives or Wessexarchive HantsArchives or WessexFilm

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External Digitisation Service

  • 1. Sold Services: External Digitisation Service Heather Needham Hampshire Archives and Local Studies
  • 2. External Digitisation Service • What, when, why • Customers: who, what we can offer, working with them • Reasons to choose our service • Added value • Going forward
  • 3. What, when, why: Outline of service • Started 2013, initial forays • Established process and charging mechanism • Early customers: stakeholders, outside colleagues, referrals • Increased impetus to generate income… • Opportunities advertised on archives-nra list
  • 4. Working with customers • Tech spec: capacity, lessons learnt • Managing customer expectations • The Austin 7 Clubs’ Association • Maps and stitching • Photographs and watermarking
  • 5. Reasons to choose an archive service for a digitisation commission • Document handling skills • Strongrooms • Experience and knowledge of heritage environment and needs • Your service is helping to support our service and vice versa – mutual support!
  • 6. Added value • Archive Ambassadors/Austin 7 • Advice • Conservation • Cultural importance • Experience again…
  • 7. Going forward • Returning customers, growing customer base • Referrals and recommendations • Web presence • Publicity and promotion • Marketing support • New markets – SMEs – items don’t have to be old or fragile!
  • 8. heather.needham@hants.gov.uk Your Hampshire Austin 7 article: www.hants.gov.uk/news/yourhampshire/previous editions/oct2016/archive HampshireArchives or Wessexarchive HantsArchives or WessexFilm