ACCOUNT MANAGEMENTBMC Business Service Management» Service Management including Remedy, CMDB, and ServiceDesk Express» Server Automation with Bladelogic and Marimba» Service Assurance with Patrol, ProActiveNet» Remedy On-Demand and Service Desk on force.comFusion Account Management» Management of customer experience and relationship» Liaison and commercial engagement with BMC» Roadmap planning – Product or Best practice alignment» Licenses, services and support – Blue Migrations, we managethe complexityOur Relationship with BMC» Elite partner for 12 years & member of partner advisory board» Detailed understanding of BMC methodology, tools and orderadministration
SUPPORT SERVICESManaged Application Support» Fully managed application support to enable organisationsto focus on business critical activities» Focus on “custom” applications based on generictechnology and BMC products» Service Management applications on .Net, C and JavaHosting / Cloud Services» Hosted solutions – we host in a world class data centre ofone of our partners» Fusion is a certified partner for Remedy On-Demand andService Desk on Force.comGlobal Support Capabilities» Largest BMC certified support desk in EMEA» Focus on BMC Technologies» Advisory Support & guidance on best practice» Tailored support designed to customer needs
Our Customers benefit from:•Continual Operational Improvement•Accelerated return on IT investment•Reduced cost, risk and complexity of change•Continual Service Improvement and Service OfferingsOperational Excellence Delivered:•Proven best practices in system management•Unparallel access to product experts without cumbersometiered support•Utilise product investment and ensure this is managedover time•"Center of Excellence" delivers highest levels of systemperformance and availability•Indepth understanding of customers unique configurationand processesSUPPORT SERVICES Cont.
PROFESSIONAL SERVICESBMC Certified Implementation Specialists» Global and regional projects» Part of BMC beta program» Project and programme management» Use of BMC methodology where appropriate» Fusion tools to support implementations» Blended delivery model using Fusion staff, Fusion offshore teamand contract resourceService Management and IT Operations Consultants» Product independent consultancy» Project planning and definition» Efficiency and performance assignments» Focus on main ITIL disciplines» Themes include• Service desk consolidation• Improved self service• Increasing Success in Change Management• Measuring service costs
EDUCATION - ITILFusion Business Solution offers a range of ITILeducation, and are also able to tailor our education andtraining to meet the specific ITIL education needs of anorganisation. ITIL Education Services include but are notlimited to the following education offerings: ITIL Awareness and Overview Education ITIL Awareness (Simulation Based) Education ITIL Foundation Education ITIL Practitioner Education ITIL Service Manager Education ITIL Managers Certificate in IT Service Management
STRATEGY AND ADVISORY SERVICES Benefits Realisation – Large SI project to help them maketheir BMC product estate as efficient and productive aspossible. Transformation programmes – Fusion defined programme(around people, process and technology) and then ran it totransform Logica’s outsourcing business into one coherentorganisation Green IT and Data Centre Efficiency - For Carnival Cruiseswe performed a Green IT assessment and ran a programmeto save £1.4M and 4.500 tonnes of carbon Data Centre Transformation – we understand VMware andcan help setting up and running hybrid data centres.Uniquely we can help customers when integrating BMCand VMware technologies
RESOURCINGServices» Staff Augmentation (contract resource)» Interim Management» Permanent RecruitmentExpertise» ITSM People, Process and Tools» Project Managers» Business Analysts» Integration experts» Other associated IT skillsCapability» Proven resource management across EMEA» Network of trusted and certified resource» Managed risk with engaging Fusion specialist skills» Cost effective resourcing models
Your Fusion Account TeamChris Morgan,Account ManagerJoined Fusion in February 2010. Withover 25 years of sales andmanagement experience. Chrisunderstands and helps organisationstransform their ITSM process andprocedures, improve ServiceAssurance and Service Automationperformance and reduces cost.Chris is one of the senior accountmanagers at Fusion working withlarger accounts and supporting theirCIO, IT Directors and CTO levelmanager to realise true value fromtheir BMC investment.