1. Ekrem Veli Çıtak
Personal Information
Linkedin : tr.linkedin.com/in/ekremcitak/
Adress : Yalı mah. Mareşal Fevzi Çakmak cad.
No: 39 Garanti Koza C blok D:14
Maltepe / İstanbul
E-Mail : ekrem.citak@gmail.com
Cell phone : +90-541-6659761
Birth date : 01.01.1977
Driving licence : Type A2-B (1996)
Marital status : Married
Military obligation: : Completed
Smoking : Non-smoker
Citizenship : T.C.
Profile
• Analysis, improvement and development skills for business and marketing models
• Innovative, Identifies and Implements new ideas or processes to manage change and innovation
• Positive, planned & well organized, hardworking
• Good communication skills and interpersonal skills
• Flexible for working both independently or as a team member
• Self-motivated with high energy level
Computer Experience
- Optimization and management of M.S.(servers and clients) operating systems on any hardware platform for
services (AD, DNS, DHCP,IIS, etc.)
- Management of Oracle RDBMS on OCP level
- Management Redhat and Suse Linux versions on any hardware platform
- Management Solaris on Sparc/X86 hardware platforms
- Management of NAS units ( QNAP / Synology/Oceanstore)
- Management of Backup structures ( Acronis / Symantec )
- Building up Virtual systems for requested services (VMWARE, KVM,Xen,VirtualBox)
- Routing and switching on Cisco devices (mid level)
- Firewall managing on hardware and software products (Cisco ASA/ Juniper/Watchguard/IPTables)
- Diagnosing and fixing hardware problems (brand independent servers and active devices)
Analyst / Engineer skills for wide scaled processes with the ability of changing focus from macro to micro details.
Technical service experience around 21 years
System administrating experience around 14 years
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2. Work Experience
Atlantis Bilişim ve Danışmanlık / Service Delivery Istanbul March 2015 –
It services and projects
Service Delivery Engineer
Technical:
Pre analysis before roll out of the project for security purposes.( Disaster
scenarios + failover systems)
Specific processes:
Post analysis for businesss before deployment of the service
(performance tuning, optimizations, etc)
Oracle DB Trainer Istanbul February 2014 – March 2015
Free lance
Instructor for Oracle Administrating + PLSQL classes for different
companies.
Audatex Systems / Automotive Istanbul May 2012 –January 2014
Damage capturing and salvage systems
Solution Architect
In Business:
Risk and opportunity analyses of market and customer processes
that necessary for development of requested functions and also
products according to WIN&WIN aspect.
Supporting marketing team in sales operations and contract
process
during negotiations. (*)
Specific processes:
Analysis for business/technic hybrid OEM operations such as;
- Spare part management that includes stocking,
- usage/replacement operations and marketing logics
- Vehicle identification services (VIN)
- Mirroring product line management (vehicle & model data)
- Catalogs and methods (repair & maintenance)
In Technic:
- Localization, comstumization and implementation
of services according to specified needs.
- Reporting through the results of services and requests.
- Re-construction of existing structure from small office
to enterprise solutions(**) and services (***)
such as ERP/CRM and documentation standarts.(****)
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(*) Projects and management detailed
on page 5
(**) Active Directory,CRM integration
(***) Virtualization, Backup system
NAS management system
installed and configured.
(****) Management specs are on page 6

3. Telenity / Tech &Telecom Istanbul July 2011 – December 2011
GSM services support
CSS Engineer
Support of company products (MMS, SMS,RBT,USSD) that run on
Redhat and Solaris and diagnose of failures that deployed on customer
site.
Huawei / Tech &Telecom Istanbul May 2009 – June 2010
VOD (Video On Demand)
Streaming services for Turkcell
System Support Eng. (Contractor)
Management of Huawei systems that are on use as VOD service
(bounded to Huawei as a engineer).
Responsible of blade type servers that are using Linux/Windows
operating systems, several switches, load balancers.
Support and analysing of services. (FTP injection, subscribing, VOD,
reporting, etc.)
Motorola Com. Ltd. / Tech &Telecom Istanbul November 2007 - February 2009
Vodafone GSM network
Network - System Support Eng. (Contractor)
Management of router, switches, servers and backup system.
Security and Vlan management over switches and firewall.
Solaris system installations (mail & DNS tests).
Installation & management of backup systems on Solaris.
Active Directory and system management on servers.
Installation of application server (composed of 23 units) that
depends on variable needs.
Virtual machine managements (for domain and web servers)
Mektaş A.Ş. / Heavy Ind. Istanbul May 2003 – November 2007
IT management
Computer Engineer
Installation and management of up and running systems for enterprises.
(backup system, virtualization, remote access and remote desktop
structures from scratch)
SSI Schafer Shop / Marketing Istanbul January 2002 – May 2003
IT Specialist (Contractor)
Company M.S. servers, database and network management
Hardware technician
Freelance Istanbul August 2001 – January 2002
Network and Hardware Engineer
Grupaj Transportation Inc. - Firewall installation / configuration.
Süt A.Ş. - Mail server’s operating system and application
swapping Through Linux.
Netone Data & Communication Istanbul July 2000 – August 2001
Technician
Helpdesk & online technical support
Company’s indoor technical support
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4. Byte & Muhsinoğlu A.Ş. /Tech. services Istanbul May 1999 – July 2000
Technician
AS400 & PC online technical and customer support.
AS400 & PC outdoor support ve service.
Coptek Engineering. /Tech. services Istanbul February 1997 – May 1999
Technician
Hardware outdoor support
On line customer support
ETA software support
Byte Computer Magazine / Tech.&Press Istanbul June 1995 – February 1997
Freelance editor / HW test admin.
Article auditing, article writing, new hardware testing.
Education
University : Newport University California USA
Faculty : Computer Science Engineering
Branch : Computer Engineering
Education / Education language : Formal education / English
Graduation date : February - 2007
University : Anadolu Un. (State Unv.)
Faculty : Business Administration Faculty
Branch : Enterprise Management
Education / Education language : Distance learning / Turkish
Graduation date : Halt on 3rd year - 2001
High School : STFA Technical High School
Branch : Computer Prg.
Education / Education language : Formal education / English
Graduation date : January - 1998
Junior High School : Istek Foundation Ulugbey High School
Education / Education language : Formal education / English
Graduation date : January - 1994
Courses
Unix Administration 2003 6 months – Geçit (granted)
MCSE 2003 6 months – Netron
CCNA 2008 3 months – BT Eğitim
CCNP (1/3) 2009 1 month – BT Eğitim
Oracle OCP 2013 3 months – Bilginc IT Academy
Oracle PLSQL 2014 1 month – Bilginc IT Academy
CEH 2016 2 months – Academytech
4

5. Projects *
Ford DMS and Audatex damage claim system integration with sub services as
Vehicle identification number(VIN) query spare part management, fraud management
also damage capturing .
Delivered as ready to run.
VW Group Turkuaz DMS Turkey integration with Audatex product and solutions.
VIN query, spare part management, fraud management and damage capturing services applied.
Delivered as ready to run.
Hyundai DMS system Turkey integration with Audatex product and solutions.
Spare part management fraud management and damage capturing.
Delivered as ready to run.
FIAT DMS system (BOS) Turkey integration with Audatex product and solutions.
VIN query, spare part management, fraud management and damage capturing services applied.
Delivered as ready for kick start.
Renault DMS (Impetus) Turkey integration with Audatex product and solutions by a revision as Version 2.
Updated services are VIN, Spare part management, fraud management and damage capturing services.
Delivered as ready for kick start for phase 2.
Mercedes DMS system (Autoline) Turkey integration with Audatex product and solutions.
VIN, Spare part management, fraud management and damage capturing services applied.
Delivered for ready to test as Beta level.
In charge of preparing process analyses based on customer department's needs and recollecting
the results for creating a roadmap of the project
- Integration tests
- localization processes that depends on customer needs
- Pre-marketing analyses for future service requests of customers
- Creating business cases for future cases
can be count as ther responsibilities.
Total effect to revenue : 105 K$ / Month, 1260 K$ Annual
Expenses during projects:
5

6. Used IT resources in an efficient manner, purchase of IT assets & services with a cost effective
approach by liaising 4 different vendors. 10K $ monthly expense cut.
Management Specialities (****)
My other functions during my existence in organization of Audatex Turkey were
-Performance management of employees that exists in Technical Help desk team.
-Motivation according to target and tempo management.
-Managing the recruitment process for handover of IT management to 3rd party.
-Encouragement of department leaders for creative thinking and collaboration.
For example encouraging and leading the operation department leader for preparing
a newbie hand book for “how to manage insurance claim paper work”
-Sharing the basics of “method engineering” with colleagues and training of them in office hours.
-Teaming up different departments and lead their managers for necessary developments or events.
References
Özdemir Şarman Netas / BI & OSS Solution Mng. ozdemir.sarman@netas.com.tr
Bilsay Bilge Bunge/ CFO bilsay.bilge@bunge.com
Serdar Toros Servisnet / General Manager toros@servisnet.com.tr
Ahmet Salt Tarımcı Turkcell / Customer Solutions Snr.Mng ahmet.tarimci@turkcell.com.tr
6

7. Used IT resources in an efficient manner, purchase of IT assets & services with a cost effective
approach by liaising 4 different vendors. 10K $ monthly expense cut.
Management Specialities (****)
My other functions during my existence in organization of Audatex Turkey were
-Performance management of employees that exists in Technical Help desk team.
-Motivation according to target and tempo management.
-Managing the recruitment process for handover of IT management to 3rd party.
-Encouragement of department leaders for creative thinking and collaboration.
For example encouraging and leading the operation department leader for preparing
a newbie hand book for “how to manage insurance claim paper work”
-Sharing the basics of “method engineering” with colleagues and training of them in office hours.
-Teaming up different departments and lead their managers for necessary developments or events.
References
Özdemir Şarman Netas / BI & OSS Solution Mng. ozdemir.sarman@netas.com.tr
Bilsay Bilge Bunge/ CFO bilsay.bilge@bunge.com
Serdar Toros Servisnet / General Manager toros@servisnet.com.tr
Ahmet Salt Tarımcı Turkcell / Customer Solutions Snr.Mng ahmet.tarimci@turkcell.com.tr
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