Communication, process, types

2. COMMUNICATION
Communication means transfer of messages or
exchange of ideas, facts, opinion or feelings by
two or more persons. It also involves the receiver
listening to it, interpreting it, and responding to it

3. COMUNICATION SKILLS
 LISTENING SKILL: Don’t just hear, listen!!
 SPEAKING SKILL: Think before you Speak!!
 WRITING SKILL: Writing is nothing more than a
GUIDED DREAM.
 READING SKILL: Read! Recite! Review!

4. ROLE OF COMMUNICATION SKILLS
1. Information sharing
2. Feedback
3. Influence
4. Problem-solving
5. Decision-making
6. Facilitating change
7. Group building
8. Good industrial relations
9. Development of good managerial skills
10. Motivating people

5. PROCESS OF COMMUNICATION
1. Communicator
2. Message
3. Encoding
4. Medium
5. Decoding
6. Receiver
7. Feedback

6. HOW TO MAKE COMMUNICATION EFFECTIVE
1. Clarity in idea-which is the main subject matter
2. Purpose of communication-should be directed
towards the objective
3. Empathy in communication-the sender should
be sensitive towards the feelings of the receiver
4. Two-way communication-involves a continuous
dialogue between the sender and receiver
5. Appropriate language-the language used should
be understood by the receiver
6. Supporting words with action-this enhances the
understanding
7. Credibility in communication-should be based on
trust
8. Good listening-gathers information which leads
to better understanding