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CV Rohit Dheer


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CV Rohit Dheer

  1. 1. Rohit Dheer Contact No. 9999485408 Email: Aspiring career enhancements opportunities in Operations Management Cogent E-Services (Jun’15 – Till Date) Senior Manager - Operations Accountabilities  Managing 150 seats for e-commerce platform client  Ensuring productivity & hiring with timelines  Ensuring all sales are quality verified and approved  Ensuring timely targets delivery from all the departments like MIS, Training & Quality  Responsible for Profit & Loss for the sales account  Ensuring low attrition/shrinkage and healthy atmosphere amongst the team members  Responsible for the execution of R&R’s & ER activities  Ensuring the sales team is motivated towards achieving their targets  Ensuring 100% billing keeping each days on APR Eureka Outsourcing Solutions Pvt. Ltd. (Jul’14-June’15) Senior Manager - Operations Accountabilities  Managing 200 seats with clients like Reliance Life Insurance, ICICI-Prudential, ICICI-Bank, Cross Roads, and Godrej  Responsible for the productivity of all the processes with required SLA’s  Ensuring all the leads/sales are quality verified as per required standards  Responsible for sales training for respective processes  Responsible for all new transitions  Responsible for Profit & Loss for the respective accounts  Ensuring yearly seat projection vs achievement is up-to the mark  Publishing the DPR, APR & Operational-expenses Reports Expertise Forte Operations Management Training & Development Channel Sales People Management Business Analytics Relationship Management Employment Recital
  2. 2.  Managing Top line and Bottom line targets by ensuring required manpower & productivity  Responsible for executing the R&R’s Indian Health Organisation, Okhla (Feb’13-Jul’14) Manager – Sales & Business Development Accountabilities  Developing and Executing Annual Business Plans indicating Monthly and Quarterly Targets to meet Goals.  Handling Retail Telesales setups/Channels for Indian Health Organisation, Aetna Intl.  Retail, ongoing trainings and maintaining relationship with the channel for increasing business profitability for both the Principal and the Channel.  Resolving complaints & queries within TAT  Quality Control Methods & Audits  Identifying & addressing Team Training and Development needs.  Coordinating closed business with Direct Sales Team (Outsourced)  Analyzing Business MIS (Issuance, Incentives, Data Logics, Data Mining, Data Churning) and Action on them  Pivotal in generating innovative ideas to reach Prospect customers & hence maximizing Top Line/Bottom Lines Indian Health Organisation, Okhla (Sep’11 – August’12) Associate Manager - Training Accountabilities  Handling a Team of Trainers at In-house & Outsourced centers  Managing day to day trainings at different centers for the organization  Responsible for “Train The Trainers” at different centers in regards to sales training, product and processes  Responsible for OJT process running successfully for the batches which includes their targets for initial 10 days  Ensuring optimum level of utilization of resources in Training & Quality  Responsible for the certification scores for the training batches  Ensuring the customers escalations are resolved with the TAT with a group of Team  Ensuring all the sales are verified and quality oriented  Responsible for training material updation as per the product requirements  Handling retail channel at the same time and managing the relationship  Responsible for channels productivity and profitability to make sure the channel runs the business for long term  Initiated 2 year selling program with one of the channel partners to increase the revenue achievement per seat
  3. 3. SERCO BPO – June’08 to Apr’11 Process Trainer Accountabilities:  A dynamic training professional experienced in Life Insurance, General Insurance, Credit Cards,Collections, Up-selling, Telecom etc...  Handled a team of five professional trainers  Competent to work within large teams while managing, leading and training them to ensure sales targets are achieved with a quality frame of mind  Exposure in conducting trainings regarding Sales, Product, Soft skills, Processes etc…  Setting training schedules and modules based on analysis of productivity delivered in the first month by new batches  Responsible for providing the training team cost to the process owners  Responsible for designing the refresher training session training session on Sales & product KANKEI Relationship Marketing Pvt. Ltd, Okhla (Dec’05 to Mar’07) Process Trainer Accountabilities:  Responsible for delivering product and software trainings on various Hutch Punjab & UPW products& services  Responsible for training the new recruitments on product and processes  Responsible for making changes in the training material as per the client requirements on different products & services  Responsible for compiling the training attendances & sending the client on daily basis  Ensuring the quality parameters are met in regards to training IBM DAKSH - Nov'04 to Dec'05 Technical Support Officer Accountabilities:  Responsible to taking inbound calls for HP(US Clients)  Have been able to become the Best Performer in SPOS (sales at the point of service) 2004 BCAfrom Guru Nank Dev University, Amritsar 2001 12th from C.B.S.E 1999 10th from C.B.S.E Date of Birth: 3rd March’1983 Marital status: Married Linguistic Abilities: Fluent in English, Hindi &Punjabi Address: Flat No-492, Sec-19B, Sanskriti Apartments, Dwarka, New Delhi-110075 Date: Rohit Dheer Academic Record Personal Dossier