1. Sanjay Singh A3, Samarth Srushti Building, Near
Amar cottage, Hadapsar
Pune 411028
Email:singhsanjayr@rediffmail.com
Mob: 9819485457
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Professional Summary
 Currently working as Technical Consultant at Avaya India Pvt. Ltd. in the Self
Service (IVR) domain of communication vertical. Recently completed the
PGDBA in operations from Symbiosis. Earned certificate ACSS on AAEP
(Avaya Aura Experience Portal) self service platform.
 16+ years in implementation and integration of Avaya Aura Experience Portal
(AAEP),Avaya Voice Portal (AVP) and traditional interactive response (IVR)
systems. Also done Operation and Management of traditional Voice Mail
System and 3G-Voice Mail System (Media system).
 Passion for Design, Implementation and Support Excellence on various
systems. Significant contribution in resource mentoring and providing
implementation and integration support within the team and to the customers.
 Anchored and Maintained customer relationship activities.
 Strong Technology and domain focus with hands-on experience in Self
Service (IVR) and VAS domain communication technology.
 Exposure to Avaya Aura Platform i.e. Avaya Call Manager (CM), Avaya
System Manager (SMGR), Engagement Development Platform (EDP) and
EDP Snap-ins .
 Exposure to Virtualization (VMware) technology.
 Involvement with the Audit team for the internal Audit of Avaya self service
platform.
 Experience in technical training as Technical trainer for Wintech Computers.
Employment History
 November 2008 to till date, Avaya India Pvt. Ltd.
 August 2001 – June 2008, Intervoice Ltd. (USA and UK based Company)
 Jan 1999 – July 2001, Wintech Computers.
Education and Technical Expertise
 Bachelor of Engineering in Electronics from Pune University.
 PGDBA (MBA) in Operations from Symbiosis as distance.
 Diploma(Polytechnic) in Electronics from Technical board of Mumbai.
 Business English certificate (BEC) certified from British Council Library.
 Expert in implementation and integration of Self service (Avaya Voice Portal
and Avaya IVR) and Avaya Aura Experience Portal (AAEP) systems.
Earned certificate ACSS on AAEP through Pearson and Avaya learning center.
 Experience with integration of Voice Portal and IR systems with Avaya CM
using H.323 and SIP connectivity.

2.  Experience with implementation of Nuance Speech servers (ASR and TTS)
and integration with AAEP,Voice Portal and IR systems.
 Expert in Hardware Maintenance with hands on experience in Sun-Netra
Servers and HP-Proliant servers etc.
 Hands on experience in Routing of subscriber from one system to another
system. Exposure to RDBMS like Postgres and Oracle and features like
Analytical Report, SQL Query, etc.
Professional Experience
Avaya Pvt. Ltd. November 2008 – Till Date
Location :- Pune, India Position :- CSI Technical Consultant
Avaya is a global leader in Contact Centre and Conversed Technology. Avaya, with its vast
portfolio in Contact Centre domain of communication and deep technical expertise in Unified
communication solutions, provides business results to number of organizations across the
world.
System Handle
System :- Avaya Interactive Response (IR) and Avaya Voice Portal (AVP)
Avaya Aura Experience Portal (AAEP).
Role :- Implementation and Integration
System Profile :-Avaya Interactive Response (IR) is a traditional Self-service system
based on Sun-Solaris platform and Avaya proprietary platform. This
is a very stable and successful system.
Avaya Voice Portal (AVP) is a new generation Self-service system
based on Linux-Avaya platform. This is a web based system which
makes Self-service experience to be desired by the customers. It has
H.323 and SIP (Session Initiation Protocol) capabilities.
These systems get integrated with Call Manager (CM) and Session
Manager (SM) for providing complete experience to customers.
Speech engines (ASR and TTS) are also get integrated with these
systems for providing speech capabilities to these Self-Service
systems.
KRA’S
• Implements and provisions the IR and AVP/AAEP systems for customers.
• Integrates the Self-Service system with the CM through H.323 or SIP based on
customer’s requirements.
• Installs and implements the Nuance Speech servers (ASR and TTS) and
configures them with Self-Service system.
• Assigns the Avaya Feature Test which is a application made in VXML to test the
system.
• Installs the Oracle database on IR system and configures the DBconfig.
• AVP uses Postgres database for reporting purposes.
• Support the customers during their initial testing.
Inter Voice Ltd. August 2001 – June 2008
Location :- Saudi Arabia Position :- Customer Support Engineer

3. Intervoice Ltd. is a global leader in information technology. Intervoice, with its vast
experience and deep technical expertise, provides business results to number of organizations
across the world. Some of the largest and most complex systems in use today were built, and
continue to be operated, by Intervoice. Intervoice offers a broad range of capabilities –
consulting and systems integration. Its main business domains are Voice mail system (VMS),
Miss-call-alert and Omvia Media Exchange (OMX) for GSM and Landline networks.
Projects Handled
System :- Omvia Media Exchange (OMX) for GSM
Client :- Saudi Telecom (STC), Riyadh - Saudi Arabia (KSA). STC is a
leading GSM based Mobile Telecom service provider as well as
Landline Service provider in Saudi Arabia.
Role :- Operation Maintenance and Support
System Profile :- OMX is a 3G Voice Mail System. Subscriber can deposit and
retrieve Voice messages,Video messages and fax messages.
Subscribers get their message notification by SMS or MMS
depending on what mode they have defined in their mailbox
application. Subscriber can access their mailbox through TUI
(Telephone User Interface, MUI (Multimedia User Interface) or WUI
(Web User Interface). ACA (Abandoned call alert) service is also
available in OMX system. OMX is based on OCMP (open call Media
Platform).
Platform :- HP OCMP (Open call Media Platform) and Sun-Netra
KRA’S
• Involved in Installation and testing of OMX system. Done testing through
TUI,MUI and WUI interfaces.
• Monitoring OMX (Omvia Media Exchange) 3G Voice Mail System using
Control-Center.
• Configuring and Monitoring Media-Servers using HP-OCMP administrative tool.
The key checks are CIC (Circuit Identification code ) check,E1’s trunk status
check and Telecom Media card check.
• Evaluating and monitoring CCXML-CDR and VXML-CDR using VoiceXML
Browser Runtime Environment admin tool for optimal performance of subscriber
call communication.
• Replacing and exchanging faulty hardware from the servers and installing
patches.
• Accessing database with SQL-Query for pin and password update for
subscriber’s mailboxes.
• Preparing and observing Daily Reports and sending it to respective departments
and individuals.
Also involved in Installation and testing of the above Voice Mail Systems (VMS)
for GSM and Landline network.
Wintech Computers Jan 2001 – July 2001
Location :- Mumbai Position :- Technical Head
Wintech Computers is a Computer training institute of Wintech group.Wintech computers
institutes were providing training in latest software skills like operating system, databases and
languages.

4. KRA’S
• I was providing training to other faculty members of my institute.
• I was managing technical trainers of HTML, Java Script , JAVA and Oracle etc.
• I was also involved in the Design and Development of an In-house intranet
project.
Wintech R&D Jan 1999 – Dec 2000
Location :- Mumbai Position :- Software Professional
Wintech R&D was a department of Wintech Computers.This department was developing
course wares for Wintech Institutes and was providing technical support.
KRA’S
• I was involved with courseware development for various courses of Wintech
Computers.
• Conducted various talks on Intranet and E-Commerce in Wintech Institutes.
I worked in project named “Data access after verification”
This project was designed to provide online support to counsellors and Centre
Manager. Through this project each counselor was able to register an enquiry,
and keep the information with his/her authentication, into the database for future
reference.
I designed the front-end of this project using JAVA with JDBC and MS-access
database
Technical Skills
Server Platform Windows 2003-2008,Window NT, Linux, Unix, Sun Solaris
System Platform SUN-Netra system, HP-Proliant Media system etc.
Internet JAVA, JSP, Tomcat, HTML, JavaScript, and XML
Database Sybase and Oracle
Telecom User Interfaces TUI (Telephone User Interface) MUI (Multimedia User
Interface) and WUI (Web User Interface)
Training and Courses
• Got certificate BEC (Business English Certificate) from British Council Library.
• Given trainings on IR and AVP to other Employees.
• Attended trainings on IR, AVP and Call manger (CM) etc.
• Completed a training on OMX (Omvia Media Exchange ) 3rd
Generation Voice mail
system which is based on HP –OCMP (Open Call Media Platform) from Intervoice
Manchester technical office.
• Completed training on Voice mail system (VMS) platform for GSM and Landline
networks from Intervoice Manchester technical office.
• Completed a course on Computer applications (Operating system, Languages and
Database) from Wintech Computers Mumbai of 6 month duration.
Personal Details
Date of birth : 8th
November 1975
Nationality : Indian