1. DHANASEKAR M
Phone: +91-9942950393
Email: dhanasekarsln@gmail.com
CAREER OBJECTIVE
To work in a stimulating and challenging environment that would facilitate the
maximum utilization and application of my broad skills and expertise in making a
positive difference to the organization.
Young, energetic and result oriented IT Professional with strong Academic background
and possessing 1.11 Years of experience in Networking and WAN/LAN Technologies. Having
exposure in Network management, troubleshooting the backbone networks and ensuring
service delivery and uptime to meet the SLA’s. Proficient in vendor co-ordination, people
management and customer relationship management.
PROFESSONAL EXPERIENCE
Talent Maximus,Chennai.
From 28.11.2014 to 01.11.2015
 On Deputation from Talent Maximus (Staffing Service) – 11 months of experience in
SIFY Technologies Ltd (ISP Telecom Industry), from Nov 2014 to Oct 2015 in
Proactive Monitoring with exposure to Global Support process.
Sify Technologies LTD., Chennai (02.11.2015 to Present)
Associate Engineer
Role: As a support Engineer, we are expected to provide extra mile support to customers
by reading documents of any particular device and quickly find out the solution in live
production environment to help customers to minimize downtime, gain their confidence and
sometimes proving that bad service experience is not due to compromised service from ISP
Key Deliverables:
 Performing first level troubleshooting on various lastmile media like copper
leasedlines(MLLN/NonMLLN),Wireless broadband(Bridge/routing modecircuits)Metro
Ethernet,Fibre.
 First Level Troubleshooting of customer Network Connectivity in PE router and
Switches.
 First Level Troubleshooting on latency issues faced by the customers and providing
best path in reaching their destinations across the world.
 Responsible for taking regular system backups, daily network hygiene check and
restoring process.
 Testing of Customer’s IP's on Black-listing and De-listing the same.
 Monitoring and reporting the CPU utilization, Memory utilization, Traffic, and
bandwidth usages of the routers.

2.  Coordination with Global partner and technical teams for smooth & efficient solution
of customer queries.
 Customer network monitoring using a Beacon ware tools.
 . Identify and translate the customers’ new requirements into proper form and follow
up with the concerned teams to get them implemented;
 Suggest service up gradations/modifications and co ordinate with Sify business team
for the same to provide better support to customers
 Coordinating with the internal teams for the customer ticket and infrastructure issues.
 Giving training and presentation to fresh engineers.
 Perform root cause analysis to identify the cause of the incident/service interruption
and suggest corrective actions to potentially prevent recurrence of a similar problem,
or preventive action to ensure that service discrepancies do not occur. Initiate and
plan emergency circuit migrations (change of the L2 path) for sensitive customers
 In case of escalations or prolonged outages in back end network. Drive the concerned
teams (Sify Internal teams as well as BSOs and vendors) to make appropriate
changes in backend/last mile networks to improve network performance and uptime
 Prepare Incident report for reported outage if customer requests for it
PROFESSONAL SKILLS
 Excellent knowledge in handling network fundamentals, cabling, protocols and
switching.
 Troubleshooting hardware/port problems; speed/duplex problems. Troubleshooting
problem in circuits running on L2/L3 MPLS.
 Good real time experience in troubleshooting ISP services.
 Good Understanding in network troubleshooting various last mile media like copper
leased lines(MLLN/Non MLLN), Wireless broadband (bridge / routing circuits). Metro
Ethernet, Fiber, ISDN. Knowledge of HDLC, PPP, and Frame relay
 Troubleshooting spurious traffic attacks and high CPU utilization in Cisco and D-link
routers. Basics of Fortigate firewalls
PROFESSIONAL CERTIFICATIONS
1. CCNA Certified,CISCO ID: CSCO12956385 with 87.5%.
2. Hardware and Networking In CSC Computer center with B Grade
TECHNICAL SKILLS
 Networking : Basics Configurations of Switching and Routing.
 Switching : VLAN,VTP,STP.
 Routing : RIP V1 & V2,OSPF,EIGRP.
 LAN Security : ACL & NAT
 Operating System : Windows 98/XP/7
 Cisco Routers : 1841,1941
 Cisco switches : Catalyst 2600

3. Network Monitoring and Management Systems
 Beacon ware
Ticketing Systems
 Infodesk and Oracle CRM
Ticket Management
 Coordinate for Last mile issues with high end team using child (internal) ticket in
Oracle CRM.
 Handle escalation calls from Global partner and take up the same internally (SIFY) at
higher levels in order to provide early resolution.
 Manage Partner customer’s calls and raise parent (customer) ticket in CRM and
provide timely updates.
 Provide the exact Reason for Outage in ticket and close the same.
ACADEMIC QUALIFICATION
 B.E(ECE) from Batch 2010-2014 with 7.11(CGPA) in Sasurie College of
Engineering , Tirupur Tamilnadu.
 Higher secondary passed out on 2010 with 73% in J.K.K. Rangammal Matric
Hr Sec School, Kumarapalayam ,Tamilnadu.
 S.S.L.C passed out on 2008 with 68% Holy Cross Matric Hr Sec School,
Kumarapalayam Tamilnadu.
PERSONAL DETAILS
 Name : Dhanasekar M
 Father’s name : Mani .K.A
 Date of birth : 6th
Nov 1992
 Sex : Male
 Marital status : Single
 Alternate Contact : 9042650393
 Alternate Email :dhanasekar.m.be@gmail.com
 Languages known : English & Tamil
 Permanent address : 1/105,sakthi nagar, kotta medu,
kallan kattau valasu (p.o),Kumarapalayam -638183
DECLARATION
I hereby declare that all the above details are true to the best of my knowledge. I will do my
sincere work for the betterment of our company.
Place :
Date :
(Dhanasekar.M)