Parth 600”, Unique & Unified Communication System which can be used as IVRS, IP PBX, Conference Bridge, Help Line System, OBD IVR, Telephone Recording System etc.

1. Aria Telecom Solutions Pvt. Ltd.
FCS 40 & 41, 3rd
Floor, Ansal Plaza, Vaishali,
Ghaziabad, Uttar Predesh, 201010, India
www.ariatelecom.net
A Call Center is a Centralized Office or facility
that is equipped to handle large number of requests
for telephone by the customers of a particular
organization. Call Centers offer various services to
its customers e.g. answering calls, performing lead
generation, assisting customers in conducting
surveys and compiling relevant data, etc.
In recent years, the importance of call centers has
increased manifold in customer-care industry. Most
of the call centers use software and automation for
handling telephone-related services as volume of
calls are generally very high. IVR Systems,
Predictive Dialers, Auto Dialers, Voice Logger,
Outbound Dialer, Telephone Headsets, Conference
Bridge, GSM VOIP Gateway and many other
products that completely suit the Call Center
requirements.
Customer Satisfaction: A Major Issue
Today, the customers demand better services
everywhere. They not only wish to be treated better
but also expect quick and timely response. In this
context, it is important to understand customer
needs and expectations in call centre environments.
Thus, in present scenario where customers are so
demanding, it becomes most important to maintain
high customer satisfaction score.
Key issues & requirement:
Call Centers & BPOs can no longer function
efficiently and fulfil their customer requirements
while relying on old technology equipment and
services. Customers in modern era desire simple,
gentle experiences with the fastest path towards
solving their problems as also fulfilling their needs.
They interact on their terms—whether it’s through
telephones, emails, web chats or even on social
platforms. Communication is evidently a backbone
of every organization. There is thus an urgent need
for a modern communication channel to meet such
expectations of the customers and also of the call
centers ensuring that they remain competitive even
after providing world class facilities and services to
their customers.
Solutions:
Aria Telecom, a renowned telecom research and
development company has emerged as a key
developer of a unified communication System
named "PARTH" providing cutting-edge solution
particularly for CALL CENTERS besides various
other sectors. PARTH is of course considered to be
the best to build a highly unified contact solution to
improve the user experience when it comes to
services like answering calls, performing lead
generation, assisting customers in conducting
surveys and compiling relevant data, etc. boosting
productivity and reducing costs at the back-end.
We at Aria Telecom offer user-friendly system
"PARTH" specially designed by their well
experienced and dedicated team keeping in view
the specific requirements of the CALL CENTERS
that helps in running well the entire activities of the
customers as well as their Principals.
PARTH with advanced technology ensures
developing of a flexible platform to boost customer
trust and wonderful experience. Through
innovative channels and emerging platform, the
Call Centers can be able to entice an audience of
mobile device, application, loyalty programs and
personalized services. In present scenario of
growing competition, everybody wants something
special when it comes to successful business
whatsoever it may be.
ARIA has thus rendered Unified Communication
System "PARTH for Call Centers to make the
entire process unique and very simple too.
Aria Parth For Call Center

2. Aria Telecom Solutions Pvt. Ltd.
FCS 40 & 41, 3rd
Floor, Ansal Plaza, Vaishali,
Ghaziabad, Uttar Predesh, 201010, India
www.ariatelecom.net
Various industries are now facing the stimulating
opportunities and multifaceted challenges of
catering an adapted and constant caller experience.
So, ARIA's user-friendly and feasible unified
communication system "PARTH" particularly for
the Call Centers suits totally to the demands of this
industry. PARTH can be made use of as a tool kit
for to keep the procedure ongoing, making also
greater business imperative to delight travelers.
Further, the system ensures a seamless
communication between the customers and the
industry giants and the role of the technology in
establishing and proving its worth has been very
significant. The information sought could be
furnished through SMSs, internet and even
website-based Information System.
Communication is evidently a backbone of every
organization. PARTH's embedded technology
having key features like powerful and versatile
unified system box, efficient application and well-
designed specifications which not only cater for
today's requirements but also can meet the
upcoming technology in many ways, make the
system 'PARTH' virtually 'unique' in all respects.
Aria Parth is Unified Communication System
suitable for domestic as well as international call
centers. PARTH has combination of voice logger,
IVRS, IP PBX, conference bridge, dialer, telephone
recording, helpline system etc. Communication can
be done on existing LAN network, no need to have
separate cabling for traditional IVRS.
IVR System:
IVRS (Interactive Voice Response System) is such
a solution to automate the contact with callers.
Suitable for domestic as well as international call
centers, Aria Parth is absolutely a blended call
center solution that can be used for inbound or
outbound call centers.
Audio conferencing:
All outsourcing companies need to join people
from around the world quickly and easily. It is ideal
for everyday calls among your team and staying
close to clients. Parth has capability to connect
multiple users in conference with authentication id,
all conference can be recorded also.
Telephone Voice Recording System:
Call centers require recording of all the
conversation and keeping a track of inbound and
outbound interactions. Aria Parth works as TVRS
(Telephone Voice Recording System) to keep
record of all conversations made between company
and the clients having following features:
 Live listening
 Call Forwarding
 Export Calls
 User management
 Report generation
 Security
Live monitoring:
There are several methods in call centers for live
monitoring. Live observing can also be achieved
through this system so that their attention can be
enhanced when agent is aware he/she is being
monitored. When agents perform better at their
jobs, the number of bad calls is reduced, and thus
results in significant increase in customer
satisfaction.
MIS Reporting:
Parth has rich MIS generation facility like Agent
Report, Agent Performance Report, ACD Report,

3. Aria Telecom Solutions Pvt. Ltd.
FCS 40 & 41, 3rd
Floor, Ansal Plaza, Vaishali,
Ghaziabad, Uttar Predesh, 201010, India
www.ariatelecom.net
Call Recording, Disposition-wise Report, Date &
Time-wise Report, Campaign-wise Report,
Incoming/ / Outgoing report, Abandon Call Report
etc.
Customizable CRM:
The system has inbuilt CRM that is proficient to
build the database that describes the customers and
relationship they hold with the company also
provides enough details about products/services.
Parth has 45 field CRMs to manage caller data and
CRM can be customized as per client processes and
requirements. Third party web- based CRM or ERP
also can be integrated for client pop-up.