StringeeX video contact center solution empowers businesses to enhance real-time support, personalize the customer experience and boost employee productivity from anywhere and from any device We offer premium video chat technology that is easily embedded into your website or mobile applications. Our video solutions are designed for the demands of modern enterprise, yet fully accessible to businesses of any size. Currently, StringeeX is trusted by over 1000 companies globally. Start a free trial to see StringeeX in action. https://stringeex.com/

1. STRINGEE COMMUNICATION APIS
VIDEO CONTACT CENTER

2. 2
http://stringee.com
01
MAIN CONTENTS
Introduction to Stringee
02 Stringee’s solutions overview
03 Stringee’s solutions application
and case study

3. #1: INTRODUCTION

4. 4
http://stringee.com
INTRODUCTION
Stringee is a cloud
communications platform
as a service (CPaaS)
company.
We provide APIs that allow software developers to quickly
add many communication feature, such as Voice Call,
Video Call, SMS, Chat, and Contact Center into their
Website or Mobile app.
4
http://stringee.com
04

5. Currently, Stringee is trusted by 800+
companies, including large companies,
big corporations and SME enterprises in
many different business fields in Vietnam
and some SEA countries such as China,
Korea, Japan, …
Stringee system process a day:
▪ Over 1,6 million minutes calls
▪ Over 700.000 calls in total
▪ Over 800.000 users active (DAUs)
▪ Over 4.000 simultaneously calls
Stringee system process a day:
▪ Over 1,6 million minutes calls
▪ Over 700.000 calls in total
▪ Over 800.000 users active (DAUs)
▪ Over 4.000 simultaneously calls
05
Currently, Stringee is trusted by 1000+ companies,
including large companies, big corporations and SME
enterprises in many different business fields globally.

6. OUR CUSTOMERS
6
http://stringee.com
OUR CUSTOMERS
6
http://stringee.com

7. #2: Solution overview

8. Stringee APIs
Call API
#2.1
Chat API
Programmable
Contact Center
API
SMS API
Video
Conference API
8

9. CALL API
1
Multiple call features:
APP-TO-APP
Supporting Voice/Video
3
2
PHONE-TO-APP
APP-TO-PHONE
4
PHONE-TO-PHONE
Through masked phone number
5
AUTO CALL
To send notifications, alerts, order
confirmation, OTP verification,
customer care, …
Support: Web, Android,
iOS và RESTful APIs for Back-end Server 9
http://stringee.com

10. 1
CHAT API
Various chat features:
User-to-user chat (similar to Viber, Whatsapp…)
2
3 Chat with Chatbot via AI system
Live-chat with customer service
10
http://stringee.com

11. SMS API
Sending SMS with your brand name
(SMS Brandname)
SMS
Verification
SMS
Customer care
SMS
marketing
…
11

12. VIDEO CONFERENCE API
Video Conferencing features, same
as Zoom, Google Meet, …
1 For online teaching, remote medical
examination, online meeting, …
2 Auto record sounds and videos of all calls
3 Share screens, chat, attached files,
and more, …
12
http://stringee.com

13. Hotline 1
English
or
Spanish
Sales
or
Support
Sales
or
Support
Customer
6
Customer
5
Customer
4
Customer
3
Customer
9
Customer
7
Customer
8
Customer
11
Customer
10
Group 1: Sales in English
Group 3: Sales in Spanish
Group 2: Support in English
& Spanish
Hotline 2
Customer 1
Customer 2
Call
1 (English)
Call
2 (Spanish)
1 (Sales)
2 (Support)
2 (Support)
1 (Sales)
CUSTOMERS
Queue 1
Queue 2
Queue 3
IVR AGENTS
QUEUES
PROGRAMMABLE CONTACT
CENTER API (PCC API)
Help quickly deploy a high-end and complete Contact
Center system right on the existing system of companies.

14. HIGHLIGHT FEATURES
 Mobile App
 Web App
 SIP Softphone (3CX, Zoiper,…)
 SIP IP Phone
Support multiple devices:
14

15. HIGHLIGHT FEATURES
Support APIs/SDKs for both Web and Mobile
1 2
3
4
Integrate Call, Chat and
Contact Center features
with any existing software
of enterprise.
Is the only vendor in Vietnam
that provides full SDK and API
for Mobile App platform.
Any calls made via Stringee API
are completely free, no call
charges from Telco.
Highly customizable solution,
ensuring the best fit for
enterprise’s business.
15

16. OMNI-CHANNEL
CONTACT CENTER
SOFTWARE AND
CUSTOMER SERVICE
#2.2
16
http://stringee.com

17. 17
http://stringee.com
Allows Customer Service or Sales Agents to
connect with customer from multiple channels on
a single software interface, such as: Voice call,
Video call, Live-chat, Email, SMS, Facebook
Messenger, …
Unified
multichannel
experience

18. #3: Solutions application
& cases study

19. USING VIDEO CALL FOR
online medical examination,
customer identification or online
service support
#3.1
19

20. Use Stringee Call API to
integrate Video calling
feature with the bank's
existing Mobile app
SOLUTION APPLICATION FOR BANKS
20
http://stringee.com

21. SOLUTIONS APPLICATION FOR PHARMACY
21
Use Stringee Call API to integrate Video calling and Voice
calling with the medicine selling and consulting website.

22. INTEGRATE STRINGEE CALL API WITH ANY OF
EXISTING CRM/ERP SOFTWARE OF COMPANY
SOLUTIONS FOR AGENTS (A)
22
http://stringee.com
Save time and increase
productivity for Agents
Smart reports with valuable
insights for analyst.
All calls are stored with audio
files, video recordings
Agents could received Calls
from Customers right on
familiar working software
Optimize human resources
and save costs

23.  Agents will receive or make call to customers
directly from StringeeX Contact Center software.
 StringeeX has fully included the features of a
high-end Contact Center system such as: Omni-
channel, mini-CRM, high customization, built-in
reporting interface.
 Agents can use StringeeX right on the web
browser of the computer or the phone app, no
complicated installation required.
23
http://stringee.com
SOLUTIONS FOR AGENTS (B)
USING READY-TO-USE STRINGEX
CONTACT CENTER SOFWARE
(IF COMPANY DOESN’T HAVE CRM
OR ERP SOFTWARE)

24. CASE STUDY
CASE STUDY:
• Integrate Video Call features
with Pharmacity Mobile Apps
for online medical consultation
and medical examination
• Increase customer experience
by more than 60% and
increase the number of
customers returning to use
the service by 50%
24
http://stringee.com
CASE STUDY
CASE STUDY:
• Integrate Video Call features
with Pharmacity Mobile Apps
for online medical consultation
and medical examination
• Increase customer experience
by more than 60% and
increase the number of
customers returning to use
the service by 50%
24
http://stringee.com

25. OMNI-CHANNEL
CONTACT CENTER
#3.3

26. Email
Integrate with
Facebook Messenger
Integrate with Zalo
Official Account
Voice Call
Video Call
Live Chat
Including full calling features of high-end Contact
Center software, such as: smart call coordination,
call monitoring, call data storage, ...
Support to make high quality Video Call
right on Website and Mobile App of
customers and Agents. Automatically
record all calls.
Allow Agents to receive and respond to customer chat
messages from Website and Mobile App of enterprise.
Automatically create tickets when there is an email
from a customer and automatically coordinate for
Agents, allowing Agents to respond to customer
email directly from the ticket.
Automatically distribute customer
messages from Facebook to agents and
allow agents to respond to customer
messages on StringeeX Chat interface.
Similar to Live-Chat and Facebook Messenger, all
customer messages from Zalo will be automatically
distributed to Agents and allow Agents to respond to
customer messages on a single software interface.
26
http://stringee.com
MAIN FEATURES
Support multi-channel
communication

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MAIN FEATURES
Manage customer information and
interaction history (mini-CRM)
Individual customer
management
27
Business customer
management
Dynamic information
field
Import/export
customers data via
API or Excel
Manage tickets by
customer
Lead classification

28. MAIN FEATURES
Reports & Statistics
Contact center performance
Call reports, Chat reports (included Live-chat, Facebook
Messenger and Zalo Official Account messages), SMS
reports…
01
Call history
Call time, playback recording
file, missed/failed call rate,...
02
Agent performance report,
ticket report
Reports on agent activity/productivity,
ticket reports…
03
28
http://stringee.com

29. Call Monitoring
Allow real-time monitoring of current
calls, active agents, and direct
control.
Agent Monitoring
Allow monitoring of online, status,
active or inactive in call. Directly
change status of an agent.
Queue Monitoring
Allow queue management: how
many calls is on-hold, how many
call is received…
MAIN FEATURES
Real-time monitoring
29

30. CASE STUDY
Install and use StringeeX solution directly on existing
infrastructure of Hanwha Life. Actively operate and
maximize the security of arising data information.
30

31. 651 N Broad St STE 206, Middletown, DE
19709
http://stringee.com
1800 6670
info@stringee.com
THANK YOU!
Stringee Joint Stock Company