On a single AI platform we combine the following: • Intelligent document management (classify => extract => enrich => validate => automate => process => discover) • Business process management with AI (we work with SAP/Paga or our own BPM but we can add machine learning without the difficult BPM/RPA rules) • Knowledge and Discovery Management (knowledge learned from all text based communications for employees and customer self-help and discovery is real-time knowledge of trends and big data analytics) • OmniChannel Customer Experience (email, chat, sms, mobile app, self-service, co-browsing, push videos, Facebook on a single HTLM5 browser without separate silos)

1. For your business of tomorrow, you need more than yesterday’s technology:
In times of digitalization and mobile customer engagement, all channels of dialog must be available on the
service desktop of your employees. With ITyX instead of silos of MultiChannel chaos, you will soon be
controlling your service dialogs through a single OmniChannel solution, with intuitive user interface, using AI
for both agent automation and back-office automation or RPA (robotic process automation).

2. DISCOVER solution helps companies analyze all relevant customer interactions with the greatest possible precision. In a
quickly changing market environment, operating processes are optimized in order for the company to provide the
greatest possible added value. In today’s networked world, companies generate competitive advantages in customer
service if they can recognize trends and take measures independently of touch point (multichannel), text structure
(multistructure), and language.

3. MOBILE simplifies your customers‘ everyday life - while connecting them with the service processes
of your company depending on the respective situation. Perfect mobile self-service.
MORE THAN JUST A SERVICE APP
For customers, MOBILE is an intelligent personal assistant for the management of all paper and digital
mail – the file cabinet of the future. For your customer service, MOBILE is an app on which your
customers can compose business correspondence, as well as start and execute service processes
depending on the respective situation.
MOBILE CONNECTS: Invoices, receipts, tickets, contracts, rebate cards: Thousands of customers have
already just taken a picture of similar documents with this app. The content analytics technology of
ITyX recognizes the context and performs targeted service operations for your customers.
RELATIONSHIPS WITHOUT MEDIA DISRUPTIONS
Since MOBILE is networked integration with your service infrastructure, routine processes can be
handled completely automatically in real time: Warranty and guarantee processes, upgrades, the
drafting of contracts, and tariff bookings.
HOW MOBILE WORKS

4. For 20 years ITyX has connected to: PBX CRM, ERP, DCM, OCR, IoT and ACD systems without a rip-and-replace
to deliver solutions that help businesses optimize their operations, improve quality by AI assisting agents,
virtual agents, analyzing interactions, integrating content and business processes to ensure the best customer
experience in with multiple integrated systems on a single AI platform:
RESPONSE analyzes all Channel incoming text messages, enriches them with existing information, suggests
answers and automatically forwards transactions to business processes and employees based upon priority.
WEB SELF SERVICE learns the right answers to frequent questions asked automatically from customer service
e-mail dialogs. You thus offer your visitors fresh FAQ knowledge on your Websites 24/7.
KNOWLEDGE records and indexes every form of readable information of your company and provides it to
authorized employees. Here‘s the great thing about it: KNOWLEDGE learns more every day.
DISCOVER records, understands and visualizes message content from customer service and the web so that
departments and management can react quickly and reliably.