Experienced customer service technician with strong project management, communication, and organization skills. Has over 15 years of experience in various roles within the printing and mailing industries, including as a copy center specialist, reprographics clerk, floating site representative, field technician, and senior onsite representative. Manages multiple projects simultaneously and ensures all work is completed accurately and on time.

1. PROFILE Experienced customer service technician bringing passion, focus, and an
exceptional work ethic. Extremely effective at managing multiple duties and
completing multiple projects in a timely fashion. High energy and efficient
worker with outstanding interpersonal skills, capable of working well
independently, as well as in a team environment.
SKILLS Project Management Excellent communication Extremely organized
Proficient in MS Office Competence in Adobe Reader Self-Motivated
EXPERIENCE Mail Centers Plus, July 2015 - Present
Copy Center Specialist
o Responds to and resolves costumer requests/concerns
o Advise, coordinate, prioritize the production of work orders
o Oversees all aspects of production while maintaining high volume
xerographic equipment
o Ensures the accurate processing of orders
o Processes departmental billing and provides monthly reports to
Accounting office
o Routes work orders to appropriate multi-campus departmental
locations
o Maintain inventory supply and orders appropriately
DTI Global, November 2013 – July 2015
Reprographics Clerk
o Responsible for all incoming copy orders, and print production
o Operates and maintains all copier and fax machines
o Creates PDF files, Spiral, GBC, Velo, and Wire bound books
o Delivers all documents an mail in a timely fashion
OCE, March 2010 – May 2013
Floating Site Representative
o Receive, sort, and deliver all incoming mail & packages according to
assigned floors
o Package and process outgoing overnight items, i.e. Federal Express,
UPS, etc., to meet client and vendor deadlines
CHARLES HALL
23 Mansfield St #3, Everett MA ● (781) 363-6808
ahoughton18@gmail.com

2. o Maintained all copy machines to ensure machines are in good
working condition
o Responsible for meeting deadlines and managing high pressure
situations
o Creates spiral, comb, velo and wire bound books
o Performed other administrative duties from inserting, copying,
photocopying, to faxing as needed
Xerox, November 2008 – March 2010
Field Technian
o Responsible for service on copy equipment in assigned territory with
minimal assistance
o Performed a full range of servicing and repair service
procedures including diagnostics, installation, and removal
o Managed territory, inventory, and customer relationships
o Responsible for maintaining a “car stock” inventory
IKON Office Solutions, January 2002 –October 2008
Senior Onsite Representative
o Ran high volume copy machines and performed binding and
finishing work
o Responded to and coordinated all service calls required by
customer
o Ensured convenience copiers are working properly, checking for
quality via daily inspections
o Maintained records for management reports and inventories of
supplies needed
o Distributed office supplies, fax transmissions, and mail to company
personnel and/or designated drop-off points as required
o Calculated charges for jobs performed and maintained some
billing logs
o May perform filing duties in conjunction with specific customer
requests