1. Curriculum Vitae – Chantal Baxendale Page 1
Chantal Baxendale
Contact Details
Weybridge, Surrey
Tel: +44 (0)77 4772 1577
Email: chantalbaxendale@gmail.com
Personal Statement
I am an active and alert individual who applies logic and analysis to most situations. I am assertive in my
approach and pay close attention to detail. I have the ability to apply myself to a variety of detailed tasks
and can adapt relatively quickly to new rules and procedures. I am motivated by standard operating
procedures and clearly defined guidelines. I thrive on challenging assignments, results and the
opportunity for advancement. Currently aiming to continue freelance proofreading and copy-editing for
self-published authors. Open to work opportunities within the publishing sector.
Qualifications and awards
 Completed Proofreading and Copy-edit course
 Utilise the Track change function on Word for electronic proofreading and copy-editing
 Business writing skills certification by Windsor training & coaching
 Customer service and Track & Trace – Train the trainer certification
 10-year Loyalty Service award – FedEx Express
 Anti-corruption and Foreign Corrupt Practices Act course completion
 International Trade Orientation – IMEXP1
 FedEx Leadership Academy certification for Interpersonal skills
 Practical Management One certification by Kavan Consultants
 Growing through diversity certification by Windsor training & coaching
 Sales development and accreditation certification through Liberty, completed training on all
Microsoft packages (Excel, PowerPoint, Word, Windows)
Employment record
 Currently self employed as a Freelance Proofreader and Copy-editor
I offer constructive, unbiased feedback and guidelines from a professional as well as a reader's
point of view. I will proofread and/or copy-edit your work without altering your plot or style, thus
preserving your voice and vision, allowing the author to retain complete creative control. I
make use of the Track Changes function on Word unless the hard copy manuscript is sent to me.

2. Curriculum Vitae – Chantal Baxendale Page 2
My services include; Free sample edit of up to five pages for new authors, Typographical errors and
inconsistencies, Grammatical errors and punctuation, Ambiguity and unclear meaning, Logical content
and structure, Suitability for the intended audience
 The Fuller CV January 2015 – June 2016
Freelance Career advisor
- Key responsibilities
 CV reviews
 Consult on CV writing services
 Consult on available training courses, degrees and diplomas
 CV proofreading
 FedEx South Africa September 2002 – October 2013
Trace Supervisor
 Worked as a call centre agent for 3 years
 Promoted to an Import query agent for 1 year
 Further promotion to a trace agent for 3 years
 Progressed to Trace Supervisor for 4 years
 Stepped in as acting manager during my last 6 months.
- Key responsibilities
 Training, testing, coaching and mentoring the International trace agents
 Provided training presentations to all staff (Sales, Customer services, Operations etc…) on
International services and products.
 Auditing, creating and amending trace queue lists as well as Performance Appraisals.
 Review, amend and implement procedures.
 Handling trace escalations via traces, telephone and e-mail.
 Communicate any amendments or changes to policies, procedures or Customs
requirements in all countries.
 Proofread and edit internal communication and procedures.
 Compiling several reports and statistics and presenting it to senior management.
 Handle any disciplinary action that may be required
 Support Trace manager with overflow queries and high priority cases.
 Filing, general admin, composing letters to customers and internal communications.
 Overtime approval and monitoring
 Face to face customer support for walk in customers seeking managerial assistance.
 Liaising with internal and external customers on a daily basis.
 Hi-Fi Corporation January 2001 – August 2002
Sales representative
 In store sales. Commission based, thus very competitive.

3. Curriculum Vitae – Chantal Baxendale Page 3
Personal attributes
 Proven organizational skills and punctuality.
 Professional telephone manner.
 Able to work under pressure and strict deadlines.
 Excellent communication skills, both written and spoken.
 High level of attention to detail and work quality.
 Able to form excellent relationships with both internal and external customers.
 Computer literate and qualified on all Windows software packages.
 Excellent typing skills.